Group 1 Ford of South Austin

We bought a used vehicle on 6/30/22 from Eddie Sifuentes and were pressured to supply a significant down payment to assist their end of month sales quota with an assurance that the car we were purchasing wo and were pressured to supply a significant down payment to assist their end of month sales quota with an assurance that the car we were purchasing would receive a 150 point inspection and we would be notified of all findings upon delivery of the vehicle. This was not performed and when asked why, Eddie said he didn’t have to perform this service after it was promised multiple times during the sale. He was unapologetic, unprofessional, and we feel cheated in the process. Please do not use him or this company he represents. More

The service members that work there are truly awesome thank you John Evans for your help and I will surely come back to see you thank you Ford for your staff thank you John Evans for your help and I will surely come back to see you thank you Ford for your staff More

They advertised a Ford Escape PHEV as "on the lot", and one of their salespeople reached out to confirm it was "on the lot". I have no proof it was ever on the lot; seemed like they were just using a "bait one of their salespeople reached out to confirm it was "on the lot". I have no proof it was ever on the lot; seemed like they were just using a "bait and switch" to try and get me to show up. When I called them on it, they went silent and never did respond. More

The service on my Focus this week surpassed my expectations. So glad - much satisfaction! The service advisor (#32917) is very conscientious and respectful. I hope to return again and no longer expectations. So glad - much satisfaction! The service advisor (#32917) is very conscientious and respectful. I hope to return again and no longer consider it a "chore" to procrastinate. The new renovations are also appreciated. I do miss the children's corner. More

5,000 miles on new F-150. AC has stopped working. Service center told me they could not get my car in for 3 to 4 days, and would keep it for an unknown amount of time. No othe AC has stopped working. Service center told me they could not get my car in for 3 to 4 days, and would keep it for an unknown amount of time. No other support, guidance, and or help provided. Their service department seems to not care about their service or product? I know in my industry this sort of service would not the permitted, let alone on something so new. More

They wanted to charge a huge amount over msrp for the maverick truck, greedy xxxxxxxx maverick truck, greedy xxxxxxxx More

The inventory is fake and there was no car at the dealer although they listed as they had. You, as cars.com need to check accurate inventory before you send them as an ad. Thank you although they listed as they had. You, as cars.com need to check accurate inventory before you send them as an ad. Thank you More

I’ve had the best Bronco experience with Christine! She is so knowledgeable and really takes the time to explain everything with clear expectations! I highly recommend!! She is so knowledgeable and really takes the time to explain everything with clear expectations! I highly recommend!! More

By now most of you are aware of supply chain/chip/manufacturer issues that have delayed many vehicle models across almost every brand in 2021 & now 2022 as well. That doesn't even get into chain/chip/manufacturer issues that have delayed many vehicle models across almost every brand in 2021 & now 2022 as well. That doesn't even get into the wild frenzy around the release of the new Ford Bronco. Well, I'm here to tell you all that Christine Boyd at Maxwell has been an absolute pleasure to work with during a trying and drawn out 18 months on the Bronco front. She is a professional, she just gets "it". Whatever "it" is, she has "it" in spades. Patient, easy to communicate and work with, and she is likely as passionate about the vehicles as we are as the buyers...I guess that's what really comes out in dealing with her. She has taken a mess of a situation and made it a pretty enjoyable experience. Historically my experience with car "sales" people is the exact opposite. I could go on and on but I'm sure you get the message. (Crazy to think that the best sales person I've ever worked with at a dealership isn't paid to even be a sales person at all). Thank you for being you. More

Christine has been amazing with helping us order our new car. She has been very helpful and dealt with everything in a timely and efficient manner. Thank you Christine!! car. She has been very helpful and dealt with everything in a timely and efficient manner. Thank you Christine!! More