Group 1 Ford of South Austin

Terrible. On Thursday i saw three F-150’s online I was interested in. Called and the guy said “not sure if they’re here I’d have to go walk up the hill.” I was like well, can ya go walk up the hill? What interested in. Called and the guy said “not sure if they’re here I’d have to go walk up the hill.” I was like well, can ya go walk up the hill? What the xxxx else are ya doing? No sales drive at all. Never called me back. On Saturday I called again and was given a guy Rich or Richard. I told him I wanted to see the 3 F-150’s online. He said one was sold but they have the black 4x4 V8 there. I said perfect! He said let me just make sure. I said please do because we are 45 min away but I’m ready to make a deal today. Never called me back. 20 min later I had to call him. I said what’s the deal? “Oh another sales rep had the keys and was looking at it but I will see what i have and call you back ASAP!” His exact words. I said again please do because we are in the car ready to come there but I need to know if you have the truck or similar or we are not driving 45 min. Guess what……NEVER called back! I’m still shocked. Twice no call? Don’t you want business? Aren’t you driven by commission? Laziest sales people ever! After an hour went by we went to Toyota of Cedar park and bought a 2021 5.7L TRD Tundra. Maxwell’s loss. still no call and it’s 11:03pm. More

Worst dealership and service department EVER!! Took it to get a bent rim replaced and they replaced the wrong tire and then blamed everything on me. Stay away! to get a bent rim replaced and they replaced the wrong tire and then blamed everything on me. Stay away! More

Beware of low trade in value and price misrepresentation! We drove 3.5 hours to purchase a Ford F-150 priced at $42988. Upon arrival, the window price was $47988. We were told by Scott not to worry that we q We drove 3.5 hours to purchase a Ford F-150 priced at $42988. Upon arrival, the window price was $47988. We were told by Scott not to worry that we qualified for the price online since we had a trade in and needed financing, which was not listed anywhere online. We were then told that we would get the highest price on our trade in. When it came back at $28500, we were insulted. They countered at $34500 and recommended that we go to Carmax and get a quote they would match. Well, 2 hours later, Carmax came back with an offer for $37000. We returned with the offer and were told they would not honor that and recommended we go sell it to Carmax and return to purchase their vehicle. We will not be doing any business with Maxwell Ford. More

DO NOT USE THEIR SERVICE DEPT!! Took my truck in for service light. Barely make it a mile home. Truck won't start. Service advisor and mgr state they only pulled codes for spark plugs and cat converter service light. Barely make it a mile home. Truck won't start. Service advisor and mgr state they only pulled codes for spark plugs and cat converter. Tow it back and now the engine's knocking. No call or resolution. More

The vehicle was not at the dealership like they said it was. The salesman told us the price on Cars.com was wrong and wanted to charge us $2000 more than the posted price on Cars.com. There were dealer " was. The salesman told us the price on Cars.com was wrong and wanted to charge us $2000 more than the posted price on Cars.com. There were dealer "add-ons" totally more than $1800 for ridiculous items such as a "truck bed-liner" which of course an SUV does not have a truck bed. Long story short we left the dealership and will never go back. More

Christine Boyd was terrific in navigating a tricky Bronco rollout with ease. Highly recommend her! rollout with ease. Highly recommend her! More

Christine Boyd crushed with my Bronco order. Highly recommend her and her approach to ordering the new Bronco! recommend her and her approach to ordering the new Bronco! More

Jackie is my service writer and does a great job at taking care of me. She makes sure to expedite every service I get the best that she can! That means a ton to me for my time is very valuable. They us taking care of me. She makes sure to expedite every service I get the best that she can! That means a ton to me for my time is very valuable. They used seat protectors, and floormat protectors to keep my vehicle clean. I’m very grateful for this dealership. Keep up the good work Maxwell Ford!! More

09/30/21 Christine Boyd answered by question about the Bronco order very quickly and I'm sure she was slammed with many questions regarding Bronco. Nice!! Bronco order very quickly and I'm sure she was slammed with many questions regarding Bronco. Nice!! More