Back

Group 1 Ford of South Austin

Austin, TX

4.7
2,291 Reviews

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,291 reviews

July 31, 2021

Jose Ochoa is the man to see for car buying. Always in a great mood. Ask for him every time you are in need of a car More

by jorgetorres1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Ochoa
Aug 11, 2021 -

Group 1 Ford of South Austin responded

Thank you for your kind words for our staff, we appreciate it!

July 29, 2021

Was NOT impressed this time. Took my car for a oil change, asked Rocky if my tires were checked? Yes Mame we, blah blah blah!! Looked at my dashboard and the right tire still was 8 points too many an More

by Rhonda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rocky Burgos
Aug 14, 2021 -

Group 1 Ford of South Austin responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling Service Manager esperling@maxwellford.com

Aug 15, 2021 -

Rhonda responded

Nothing can be corrected. Just letting you know im not happy with the last 2 visits.

July 20, 2021

Please do not use this service department if you don’t have to … find another dealership or shop if you can. They did clear codes to get check engine light to go off … but it came back on within an hour More

by RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 14, 2021 -

Group 1 Ford of South Austin responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling Service Manager esperling@maxwellford.com

Aug 14, 2021 -

RW responded

Happy to provide you with more information and I appreciate your willingness to try again … but on that front, I’ve decided to follow my own advice and use a different service department … I’ll email soon.

July 13, 2021

I sold my truck to Maxwell Ford. The lien cleared over two weeks ago and they still havn't paid me the balance. They won't even pay me the courtesy of having a manger call me back to discuss the issue. More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sergey
Jul 21, 2021 -

Group 1 Ford of South Austin responded

Thank you for bringing this to my attention. I apologize you sill need to be paid. I would like an opportunity to fix this and to earn your business, please contact me at tywest@maxwellford.com. I look forward to speaking with you. Tyler West Used Car Sales Manager

July 10, 2021

We made an appointment with a sales rep we ask for him when we got there and he never came out after 15 min so we left More

by skratchshot
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nobody
Jul 21, 2021 -

Group 1 Ford of South Austin responded

Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to fix this and to earn your business, please contact me at scargo@maxwellford.com. I look forward to speaking with you. Steve Cargo Sales Manager

Jul 21, 2021 -

skratchshot responded

I found me a car already I had to go to 7 dealership to get a car I already had a 20k loan from the bank and it upset me tht I was looking a vehicles there and a few other big names but no body wanted my business I don’t knw if it was because I was dirty because I just got off work or u guys don’t need to sale car I went the from recommendation of my brother in law but I would not send any body there until I guys can get it together if have a person paged and walk around the lot and no body would even talk to us

June 29, 2021

It took over 4 hours to buy a vehicle for the advertised price. For cash. And only after catching the salesman trying to trick me into paying almost $3,000 over the advertised price AND lowballing me on a t More

by Junquette
Recommend Dealer
No
Employees Worked With
Troy
Jul 07, 2021 -

Group 1 Ford of South Austin responded

Thank you for your feedback about your recent car buying experience taking longer than expected because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Steve Cargo Sales Manager scargo@maxwellford.com

June 21, 2021

Oscar was great to deal with and answered all my questions. The rest of the process went very smooth as well. This is the second vehicle that I have purchased from Maxwell Ford and I will not only More

by Justinwadeterry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 22, 2021 -

Group 1 Ford of South Austin responded

Congratulations on your new car, Justin! Thanks for the review and kind words for Oscar.

June 20, 2021

Extremely friendly employees who work hard to satisfy their customers. We worked with Oscar and Tony and they were wonderful! Would definitely buy from them again! Such nice people! More

by jskforrest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Oscar
Jun 22, 2021 -

Group 1 Ford of South Austin responded

Thank you for your kind words for Oscar and Tony! We are thrilled that they provided you with a great visit. We look forward to your business with us again!

June 19, 2021

Oscar at Ford Maxwell was helpful, tentative, friendly, and showed a genuine interest in my needs. He worked really hard to get me in the car I wanted! Salesman of the year? He’s got my vote! More

by agault
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 22, 2021 -

Group 1 Ford of South Austin responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Oscar. We thank you for your business and look forward to your next visit!

June 14, 2021

Treated me like family right when i walked through the door. They were very informative over the phone, and extremely professional. I would highly recommend buying your next car from Maxwell ford. Oscar h More

by carli.pittman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 17, 2021 -

Group 1 Ford of South Austin responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

...
171
...