Group 1 Ford of South Austin

My experience with Maxwell Ford was very good. Oscar in sales was helpful and provided the right vehicle with options that fit my need. Management worked with me to get the deal I wanted and I’m very happ sales was helpful and provided the right vehicle with options that fit my need. Management worked with me to get the deal I wanted and I’m very happy with my F150. — Very Satisfied in San Antonio — More

Terrible experience with an online purchase. I bought a Mach E a year ago online. I picked this dealership, what a mistake. I called 60 days before delivery, everyone was clueless, I called 30 days before Mach E a year ago online. I picked this dealership, what a mistake. I called 60 days before delivery, everyone was clueless, I called 30 days before delivery again clueless. I sent an email and a manager contacted me an assured me everything would go smooth. I trusted him. About 2 weeks later I received an email from Ford that my car was at the dealership. No communication from Maxwell at all. So I called and sure enough the car was there. I was told they would have it ready in 5 hours. I said I’ll be there in 6, and reminded them that all financing paperwork was completed online and ready to go. We arrive at 6 and nothing is ready. After waiting 3.5 hours we said we were leaving because things still were not ready. Had to go back 3 days later and the contract was still not correct. The mileage allowance should have been set at 30,000 but it was 49,000 so the basically gave us 19,000 extra miles. Probably won’t matter because we plan in keeping the car but I can not recommend this dealership. I really feel like they were just screwing with us because they couldn’t mark the car up or charge us more interest, I had everything completed online. Even when we tried to leave at 9:30 at night they had our car blocked in and “lost the keys”. Kept us another 20 minutes. It was a joke. My last interaction was trying to get our plates. We were told they would call us when they came in, guess what. They didn’t. I called and asked the nice young lady if we’re in and they were. Instead of driving to this horrible place I asked if she could please mail them to me. She said sure no problem and then placed me on hold. When she came back, she asked is this Mike. I told her it was and she responded I just want to let you know this could take 14 days. I laughed and said it better not. She said it was because the mail is slow. I think I was because she talked with Steve, the clueless manager and he told her to tell me that. Guess what, they came in 2 days. Steve the typical car dealership manager did not say one word to us the first night we sat there for over 3 hours and then left before things were taken care of. I wouldn’t let him manage my pets feeding. I spoke with him numerous times months before the car came and he just says it’s a new program for the Mach e. Unless you enjoy trying to get 50% of what you’re trading is worth and then dealing with a typical car dealership management and finance departments I would avoid this dealership at all costs. More

Great experience, took my truck for service and both Hector Lozano, my salesman, and John Sullivan, my service advisor went above and beyond!! Thanks guys! Hector Lozano, my salesman, and John Sullivan, my service advisor went above and beyond!! Thanks guys! More

Great experience with Taylor, she got me in the truck that I wanted at the price I was willing to pay with a lower interest rate than I was already approved for. that I wanted at the price I was willing to pay with a lower interest rate than I was already approved for. More

Took my vehicle in three times for the same thing, two times on the warrenty . the third time they charged me 200 on my extended warrenty. Why should I have to pay when they didn't fix it the first two ti times on the warrenty . the third time they charged me 200 on my extended warrenty. Why should I have to pay when they didn't fix it the first two times.I called the GM, ford customer service, just a run around. I WILL NEVER BUY another car from them. More

100% the worst vehicle transaction I have ever done. First off, the salesman Mark G. had asked me a couple of days before 12/31/2020 if we could get this deal done by the end of the year his boss would First off, the salesman Mark G. had asked me a couple of days before 12/31/2020 if we could get this deal done by the end of the year his boss would really like it and it would really help him out. I replied saying I would try. As the days got closer the weather turned bad, making it extremely hard for me to leave my job due to me being a first responder for customers that loose electricity in this type of weather. I kept in contact with Mark saying I cannot make any promises but I will try and make it by 2:00 p.m. or so depending on the weather. His reply was that the dealership was going to try and close early that day, if I was going to try and help him I would have to come earlier. The morning of 12/31 rolls around and there was a break in the ice/snow to where my family and I could leave, so we took the opportunity. Once we were about an hour and a half away from the dealership I called Mark and told him and if he could please pull the vehicle into an enclosed area where my family could look at it without getting rained on and the vehicle’s electronics not get rained on I would appreciate it and to please gas it up cause we may try and drive it back home today. Once we found our way to the dealership around 11:30. we were escorted to the vehicle outside in the rain where everyone got rained on and also realized it had not been filled up and was not clean on the inside. I said nothing about not parking under an area where we could look and not get rained on or feel rushed and I also said nothing about the gas. I did however ask him if he could get it properly cleaned before we took the car. He sent the car to the back to get cleaned, my wife and kids left to do some errands before leaving Austin. Then, we went on a test drive and waited on him to finish up with another customer. In previous conversations I had told Mark that I would be paying cash and financing the remainder of the balance and also asked if I could get $500.00 off just to help with the T/T&L. He said no, not at all. He asked if I had a trade in, once I told him no he told me he would have to go up in price about $1,500.00 on the internet price! Once we agreed on the internet price again, we had a deal. He did ask if I could do the financing through Maxwell Ford and I told him I would check but RBFCU usually does pretty good for me. After the test drive he comes back and forth asking for different bits of information each time. One time he comes back and ask me to fill out a credit app through Ford. I tell him I do not need that because I feel I got a good deal through RBFCU and I have my own financing, he then gets agitated. He goes on to tell me I must fill this out and sign it either way, if I am going to take the vehicle today. He states that it is a policy at Maxwell to fill one of these out even when financing is already taken care of due to the fact that they don’t get their money for 3-4 days and I would still be getting a car. I remind him that I am paying about ¾ of the vehicle in cash and should not have to do this. I also remind him that I woke my family up and drove four hours through rain, sleet, ice and snow to help him out and I felt he was wasting my time which was ridiculous. So I started to walk out. Mark told me not to leave. One of the finance/business managers Danny came over after talking with Mark and said he needed some IRS information since I was paying so much down in cash, which I have done before and I was fine with doing until he put the Ford credit app in from of me again and told me to fill it out cause this is what he was going to use for the IRS form. I asked to get the IRS form and we could fill it out here and he refused. Long story short I fill it and state DO NOT RUN CREDIT. I also verbally told them many times not to run my credit. Once this debacle was complete and the salesman told me they DO NOT give discounts for first responders, especially on used vehicles. I told him I felt this was all very one sided. Once we continued, I signed all the necessary paperwork and thought I was ready to go. They told me I would not get the keys till the P.O. had been sent to RBFCU, they received it I signed it and then sent them the approval and drafting directions. I waited another hour and a half, once it was very clear they were not going to help me at all. I got back on the phone with RBFCU to make sure they could help complete the transaction, which they could. Fast forward to the next morning we notice there is condensation in the taillight due to a hole in the taillight. This should have been replaced while it was on their lot for a month. Also, the CD player does NOT work which should have also been replaced while it was on their lot for a month. Also, the wireless phone charger does not work which should have been fixed or replaced while on their lot before selling it to anyone. We have had the vehicle 4 days not and have noticed something wrong with it every day that they could have fixed. We have made contact with the dealership and the salesman and they refuse to work with us or fix any of the issues on the vehicle they sold us. By the way, I did not leave the dealership until after 5:00p.m. I was there six hours or more and not ONCE did they offer me a bottle of water, snack or tell me where the bathrooms were. I will never do business in a big box store in a big city and I will probably never buy another Ford again and this is truly sad because I am a Ford man and that is all I have ever driven my whole life. When it comes time for me to buy myself a vehicle I will buy a Toyota or a Chevy thanks to the fine establishment at Maxwell and their associates. More

F250 wobble. Its been in 4 times for service since I purchased it 3 weeks ago. First they said it was the tires so I spent 1500.00 on new ones figured that was a small price to pay not to hassle with it purchased it 3 weeks ago. First they said it was the tires so I spent 1500.00 on new ones figured that was a small price to pay not to hassle with it. I have Called Steve Cargo multiple times and sent emails to get zero response. About to call finance company and give it back or head down the long path of the lemon law, Either way I'm not keeping a defective vehicle that's over 75k. I traded in a 2018 f 150 in perfect shape with 16 k miles. In fact it was so nice one of the sales people snagged it before it ever hit the lot to the general public. Just looking for the same in return. The service guy said drive it it may go away and by the way if you rotate the tires we will need to do another road balance which tells me its something in right hub. I should be able to rotate the tires without dealing with this issue. More

This may have been the most disappointing new car purchase that I have experienced.The 2020 Ford F150 that I purchased was advertised online at a discounted price of $41483 and after Ford Conditional purchase that I have experienced.The 2020 Ford F150 that I purchased was advertised online at a discounted price of $41483 and after Ford Conditional Rebates $36743. The first price offered was above the $41,493 and I was told that I did not qualify for the rebates.Ultimately, we got to the $41,493 number. Upon reviewing the paperwork at home after the purchase, I found that Maxwell had included the Conditional Rebates, a total of $4750, but that they were being paid to Maxwell. This yielded them a substantial added profit. This was not pointed out to me by either the salesman nor the financial rep. Certainly, I would have benefited by comprehensively reading in detail all the paperwork rather than trusting Maxwell's representatives to be straightforward. Ford must not do a thorough job of monitoring how their rebates are used. One of the Ford offers required that I trade in a vehicle. The Maxwell offer for my car was $13,500. I did not trade the vehicle. CarMax offered $2500 more online and I sold the car to a private buyer for $6,250 more than the Maxwell offer. I won't be heading back to Maxwell in the future nor will they receive my recommendation. More

I made an appointment to have warranty work done on my truck.John Sullivan contacted me and proceeded to tell me everything was covered except for radio which would cost me $820 to repair.I told him radio truck.John Sullivan contacted me and proceeded to tell me everything was covered except for radio which would cost me $820 to repair.I told him radio has been a issue since I purchased my truck and refused payment. So instead of fixing the list of other problem with my truck he parks it in lot and tell me to come get and send me an email. While this is going on the salesman at the dealership hound me all day to purchase my truck but wanted me to take a 5000$ out of pocket loss. I go up to dealership to confront John Sullivan and he hides in his office like a coward. I was also told that the reason they cant make repairs is cause they are technically not a ford dealership even though there name is Maxwell Ford, Giant sign out front that says Ford, over a 1000 ford vehicles on lot etc.This place is a joke and a xxxxhole.Most importantly John Sullivan is a lying coward who hides in his office and behind his computer to screw people out of mone.y More

Miguel Ochoa was great and kept in touch through the process. Although I bought closer to home I will definitely keep Miguel and Maxwell in mind. Thanks! process. Although I bought closer to home I will definitely keep Miguel and Maxwell in mind. Thanks! More