Group 1 Ford of South Austin

we had a pleasant and efficient sales experience with Edgar Cruz. Edgar listened to our expectations and was able to meet them to our satisfaction. Edgar Cruz. Edgar listened to our expectations and was able to meet them to our satisfaction. More

They would not let me get my own bank to finance. They worked out all the numbers but only if i used their bank(s). Their rate was DOUBLE the rate i could get and they said they would have to charge me mo worked out all the numbers but only if i used their bank(s). Their rate was DOUBLE the rate i could get and they said they would have to charge me more for the exact same car. What!!?? The price should be the price regardless. They seem to just be doing fuzzy math with the numbers. I cant see recommending this place or going back there and that was after 2 trips from San Antonio to their store in Austin. Maybe I missed it, but I did not see ANYTHING about using their finance in order to qualify for the advertised price on the internet on CARFAX and CARGURUS.COM and on their own website. Waited over 2 hours with no one else seemingly in line for finance and the finance person said he just found out the rate 2 minutes before I did. We still want the car but won’t pay 6.54% when we are pre-approved for 3.24%. Let us do that and we will go get it. I gave 2 stars only because the sales person Miguel was helpful and very nice and accommodating, but ultimately it wasnt his call. He spend at least 6-7 hours with me between 2 trips and text messages and he got paid NOTHING because finance had their hands tied behind his back. I would be very unhappy if I were him. I bought my last 5 cars from BMW of San Antonio and the experience is like night and day with this dealer. More

When you go in ask for Blake or Troy, they both took care of us really well! GREAT JOB! WILL BE BACK WHEN TIME AGAIN! of us really well! GREAT JOB! WILL BE BACK WHEN TIME AGAIN! More

Worst experience I've ever had buying a vehicle The sad thing about this review is that I'm a true blue Ford F-150 fan. As a matter of fact, this was my 3rd f-150 to own. I've even bought from t The sad thing about this review is that I'm a true blue Ford F-150 fan. As a matter of fact, this was my 3rd f-150 to own. I've even bought from this dealership before..... But definitely NEVER again!!! I traded my 2014 f-150(which still had a balance too pay off) for a 2020 F-150(basically the same truck, just upgrade). Got completely low balled on that deal. It's been 30 days and Maxwell still hasn't payed off my trade and I'm getting calls and late payment notices from the bank that holds the note. I've spoken with finance (Btw, Ford Motor Credit financed the 2020 f-150)and they've still done nothing about it! I'm considering legal action. So not only am I dealing with that drama, but 2 weeks after I purchased the vehicle I get a call and a text from my sales rep. He says there was a form that needed to be signed before funding could go thru. Well... It was "a weather damage indemnification", stating that I release ford from any previous damage that might have happened to the new vehicle. Uh... Red flag, why would I need to sign a weather damage indemnification on a brand new pick up and why wasn't this disclosed too me at the time of purchase. Just a very sketchy practice! At any rate, after discussing the form(I was smart enough to audio record the discussion) I had a manager assure me it was nothing and not to worry about it bc a storm had recently passed over the Ford lot and they just wanted to make sure that there was no hail damage and that I would attest to that! Just one other issue was the finance/negotiating process of the deal... The sales guy kept running back and forth to finance, playing this cat and mouse game when if they would've let me deal directly with finance I know I could've gotten a better deal and saved a bunch of time. Then, once we agreed upon a deal, they rushed me thru signing(no wonder there was a form missing). When I got home, I really read thru the contract and realized that I didn't get a very good deal at all.. I'll even admit that's on me bc I signed and agreed to the contract, but it just seems ashamed you can't really trust anyone to look out for your best interest. Bottom line.... Be very careful dealing with this dealership. Once again, "I will never use them again"!! More

I purchased a truck from Maxwell Ford several years ago. I purchased a truck from Maxwell Ford several years ago. I thought I would purchase my next truck there as well. However, after introducing mysel I purchased a truck from Maxwell Ford several years ago. I thought I would purchase my next truck there as well. However, after introducing myself as a former customer, they refused to discuss pricing until I paid them a non-refundable deposit! They ignored my emails until I got in touch with the internet sales director. Then they explained they would not discuss negotiating without a deposit! I do not recommend dealing with these people! More

My fiancée and I were in the market for a new 2020 Ford F-150 Raptor. We visited and contacted quite a few dealerships in Austin as well as Houston with a firm price target in mind and were preapproved buy F-150 Raptor. We visited and contacted quite a few dealerships in Austin as well as Houston with a firm price target in mind and were preapproved buyers. While we found that sales and management at Mac Haik Ford Georgetown were deceptive and greedy, Diego and the crew at Maxwell Ford were committed to beating what we had to fight tooth and nail to get offered by other dealerships. Maxwell Ford had the best selection and ended up giving us a better truck for the same price as the competition with zero fuss whatsoever. Buying a vehicle is a very serious commitment, and Maxwell Ford caters to serious buyers very well. We were very pleased at how they treat their performance vehicles - no forced add ons and limited test drives to keep mileage low! Do your research and come prepared to make a deal - Maxwell Ford will hook you up! Highly recommend giving them a chance to earn your business. More

Wow I have never been more disappointed. If only I could give 0 stars. I thought I was getting a good deal on an electric Nissan Leaf, but on the way home from the dealership, hadn’t even driven ten miles, give 0 stars. I thought I was getting a good deal on an electric Nissan Leaf, but on the way home from the dealership, hadn’t even driven ten miles, the car dies. I had to tow the vehicle home and Uber myself home costing all of $310.40. It has now been two and a half weeks since purchasing the vehicle and I have called the dealership almost every single day to fix the problem, they haven’t responded, or given me the correct charger. i spoke to Aaron (sales manager) once and he sounded as tired as I am of trying to deal with such a fixable problem. Then he never responded. All I needed was to be treated fair and given the correct charger for my car and to make sure the battery is in good health. Way to go maxwell ford! Your whole office has done a great job at giving zero customer service or even attempting to right something that is more than wrong. I look forward to spreading this story on all review platforms because people should know who they’re dealing with. If you buy a car here, no doubt they will be so nice until you walk out of that door after your purchase. More

very helpful and definitely made me stress less. many obstacles arose amidst us purchasing the car and he was very helpful. top of the line employee. obstacles arose amidst us purchasing the car and he was very helpful. top of the line employee. More