Group 1 Ford of South Austin

I worked with Josh and Miguel from the used car dept. After I purchased the truck i had 2 changes done that required the truck to stay there for a few days. I was told it be ready by Monday. They never c After I purchased the truck i had 2 changes done that required the truck to stay there for a few days. I was told it be ready by Monday. They never called to tell me it was completed. I had to call and follow up with them. I got my truck 10 days after purchase. Make sure when you buy a car from them that the oil change was done before driving it home. My truck alerted me that an oil change was needed on my drive home. Called miguel when i got home and he told me to bring it in for an oil change when Im free on them. Tried to call to make an appointment and got no response from miguel. Tried several times and still nothing. Now when we picked up the car we found out theres one key. Josh says he's gonna call previous owner and let me know if they get it. Once again had to call him several times. Once i got a hold of him he asks me if it was in contract. Kinda hard to have that in a contract whwn i didnt know there was 1 key until after the ink dried. These folks only care about the sale the after sale is horrible. They didnt tell me there was only 1 key until after i pick up the truck and then expect it in contract. All cars cone with 2 keys but they dont care. If you buy then make sure to look at everything before signing. More

I have always had an excellent experience with the service dept when john sullivan helped me. I came in today for an alignment and john partnered me with anthony who was just as attentive! John helped service dept when john sullivan helped me. I came in today for an alignment and john partnered me with anthony who was just as attentive! John helped me with my old mustang, and i am pleased to see that there are other techs who share his passion! More

Visited Maxwell Ford over the weekend, had negotiated pricing over the phone and agreed once in person with salesman. Already approved by Credit Union, arrived with check all the legal Identification an pricing over the phone and agreed once in person with salesman. Already approved by Credit Union, arrived with check all the legal Identification and Military ID. After agreeing on out the door pricing, the sales manager requested to run our credit because they have had a lot of fraudulent customers, so I asked him what did that have to do with us? They could have easily called Navy Federal Credit Union for an ID verification but he said they don’t do that they just throw the checks in the desk to be later deposited! That was a lie also, I just purchased my truck a last year the same way! Never had to run my credit for identification! Then the sales manager comes back and tells us; I don’t have to run your credit, you can just leave the check with us and wait u til it clears our account and you can drive back down 200 miles to pick up the vehicle! We walked out feeling undervalued, underestimated ,marginalized and Discriminated!!! Then they called back once we asked for Corporate’s phone number, asking if we were will to do the paperwork expedited carrier sign paperwork and wait agin until Navy Federal’s check cleared and they would have someone drive the vehicle we just purchased over mail, 200 miles to deliver vehicle, Long story short management got mad called back and said the DEAL WAS OFF THE TABLE because we didn’t fall for the banana in the tail pipe! More

They advertise trucks below what they can sell for and try and add $2000 in accessories and high doc prep fees. They won't write up buyers orders because I will go to another dealer. BS they are lazy and try and add $2000 in accessories and high doc prep fees. They won't write up buyers orders because I will go to another dealer. BS they are lazy and want to pull the bait and switch. Stay away. More

Thanks Nando. You are rock. Not like big rock. But larger than a pebble rock. Like small skipping stone rock or maybe one of those oddly shaped rocks. than a pebble rock. Like small skipping stone rock or maybe one of those oddly shaped rocks. More

DID NOT HONOR WARRANTY Ford sold me a certified truck with the 4WD hubs locked and certified it. Claim now is that I should have detected their error and warranty is denied. Ford sold me a certified truck with the 4WD hubs locked and certified it. Claim now is that I should have detected their error and warranty is denied. Lack of integrity and trust by Ford that is unacceptable. More

Great dealer and Salesperson I usually am pretty rough with car salesmen and dealers. Ulysses was our sales person and did a great job of explaining the vehicle and I wanted my wi I usually am pretty rough with car salesmen and dealers. Ulysses was our sales person and did a great job of explaining the vehicle and I wanted my wife to consider it before buying a competitor's vehicle. He was also great to work with and I was pretty hard on him. He stayed friendly under pressure and convinced my wife that our vehicle was a better option than what she was considering (which is what I needed). My wife is stubborn as xxxx, so that was no small feat. Many dealerships do not have salespeople that are familiar with their vehicles or claim things that are not accurate about the vehicles. It's always refreshing to have a salesperson that is into vehicles that I don't have to correct. Great experience and will work with Ulysses again. More

Worst Customer Service Worst sales experience of all time. Salesman said he could not send me links for vehicles that match what I wanted unless I came in and saw him. I th Worst sales experience of all time. Salesman said he could not send me links for vehicles that match what I wanted unless I came in and saw him. I think called and talk to another salesman and he said he would get me some right away and they never called back. I then left messages for the sales manager and he never called back and then left a message for the general manager and he never called back. I don’t even know how this company stays in business with their POOR customer service. I never write reviews, but people need to know before they go into this dealership how they don’t care about the customer More

Great Service Repair I took my mustang 2009 for a recall service, Service Rep Albert Fernandez did a fantastic job making sure the repairs that my car needed where complet I took my mustang 2009 for a recall service, Service Rep Albert Fernandez did a fantastic job making sure the repairs that my car needed where completely fix. He also kept me informed during the time my car was in the shop. I took my car to Cover Ford for the same service, but I had a terrible service experience. Thank you Maxwell Ford to bring my trust back to Ford. Victor Juarez Austin, TX More

Warning Maxwell does not check oil levels before delivering Bought a new truck and after two weeks and 4500 miles is shut down while I was making a left turn across a major intersection. Took it back to them im Bought a new truck and after two weeks and 4500 miles is shut down while I was making a left turn across a major intersection. Took it back to them immediately and they said after having the truck 24 hours it was underfied at the factory and that was not their fault or problem. They do not pre inspect trucks before leaving just ask for 5 star reviews so they make the most commission. After the fact service is terrible!!!! Dealing with Ford directly now that said Maxwell should be checking oil before delivering More