Group 1 Ford of South Austin

Oil Change Required Personnel weee courteous and knowledge - the assistant explained the work that was done and also told me about items which will be required in the fut Personnel weee courteous and knowledge - the assistant explained the work that was done and also told me about items which will be required in the future. Total visit was approximately two hours. More

The best Because of Jackie. The timeliness of when my car was ready. Also the overall customer service friendly and kept me in the loop. When I picked it up it Because of Jackie. The timeliness of when my car was ready. Also the overall customer service friendly and kept me in the loop. When I picked it up it was ready and quick from when I arrived to when I left. More

Expedient Service! Service Technician, Jerry Ellis: I had a Saturday morning service appt. Hoping the service would not take most of my morning to complete. Jerry was v Service Technician, Jerry Ellis: I had a Saturday morning service appt. Hoping the service would not take most of my morning to complete. Jerry was very pleasant and professional. He ensured I understood the service and how long it would take. I had prepared myself with books to spend a few hours in the waiting room. However, after less than an hour, Mr. Ellis came in the waiting room smiling to announce that my car was ready! We were both smiling at that point! Thank you Service Team! More

Surprise Buy, Great Deal Maxwell Ford in Austin Texas is definitely a great dealership to go to! My husband and I happened to be in the area the day we purchased and we were h Maxwell Ford in Austin Texas is definitely a great dealership to go to! My husband and I happened to be in the area the day we purchased and we were honestly just exploring our options with key factors of what we had in mind. Alex, our salesman was very friendly and quick to listen to what exactly it was that we were looking for without haggling or being pushy. The Ford Explorer XLT that he showed to us was something we fell in love with immediately. He was able to work out a great deal for us and we are loving it!! More

Transmission or clutch problem Friendly and promptly service. The shuttle service was fast and gentle. The car was clean outside and inside. And my phone calls were always answered. Friendly and promptly service. The shuttle service was fast and gentle. The car was clean outside and inside. And my phone calls were always answered. More

Great Expierence with Christian L From start to finish Christian was a great sales person. Any questions or concerns we had she addressed. I would definitely go back and purchase anot From start to finish Christian was a great sales person. Any questions or concerns we had she addressed. I would definitely go back and purchase another vehicle from her. More

ABSOLUTELY TERRIBLE SERVICE This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took t This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP. More

Glad I came by. Very satisfied with the customer service! John jones for employee of the year! I was able to get to the point without feeling pressured and got a grea Very satisfied with the customer service! John jones for employee of the year! I was able to get to the point without feeling pressured and got a great deal! More

Great experience. Great truck. Overall it was a great experience and the representative was extremely helpful and understood exactly what was important to us. This was our second pu Overall it was a great experience and the representative was extremely helpful and understood exactly what was important to us. This was our second purchase from Maxwell and we'll be back. More

Jeff Lynch did a great job and was very knowledgeable. He did an excellent job of explaining the different cars I was interested in and was very patient. and was very knowledgeable. He did an excellent job of explaining the different cars I was interested in and was very patient. More