Group 1 Ford of South Austin

Excelente servicio, atención, muy rápidos y con excelente calidad en el mantenimiento de mi vehículo calidad en el mantenimiento de mi vehículo More

My service advisor was friendly, but unfortunately Maxwell Ford performed sloppy and dishonest work. I went in for an oil change. I was told in a summary that my F150s lug nuts “ARE SWOLLEN AND NEED T Maxwell Ford performed sloppy and dishonest work. I went in for an oil change. I was told in a summary that my F150s lug nuts “ARE SWOLLEN AND NEED TO BE HAMMERED ON AND OFF, REPLACED WITH NEW ONES” for $270. This simply isn’t true. They were swollen a bit, yet, If you know anything about cars you’d know that the lug nuts, while slightly larger than they used to be, could easily be removed using a different socket size. There was no dramatic hammering needed. In addition, they left my engine’s air intake filter box unlatched, causing a rattle every time I started the engine and also preventing the air filter from sealing properly, allowing air contaminants to be pulled into the engine. I found this oversight myself when troubleshooting the rattle sound. I simply don’t trust a shop for major fixes when small things, like properly latching the air intake box isn’t done properly, or they’re trying to push absurd lug nut labor charges onto me. FYI Discount Tire removed my old lug nuts for free- no hammering needed. More

Awesome! !!love the service! The shuttle was on time. Thank you for getting my car back on track !!love the service! The shuttle was on time. Thank you for getting my car back on track More

Service was fast and reliable. Service representative Jackie from Chicago was cordial and polite. I spoke with her prior to bringing my car for service and she told me she would be Service representative Jackie from Chicago was cordial and polite. I spoke with her prior to bringing my car for service and she told me she would be able to get me right in without an appointment and I was pleased with the punctuality coming to fruition. More

Service advisor was very helpful and got the service done in a timely manner. Would recommend them to friends and family. in a timely manner. Would recommend them to friends and family. More

Jacky is awesome and takes care of business! She understands the importance of customer service and is willing to go above and beyond! She understands the importance of customer service and is willing to go above and beyond! More

I like the dealership because they are fast and they get you in and out and are very good and what you tell them you want to do my service advisor. Jackie was very helpful and she knew exactly what to d get you in and out and are very good and what you tell them you want to do my service advisor. Jackie was very helpful and she knew exactly what to do and what I want. She’s a very good advisor thank you. More

Great customer service. They are very communicative, comfortable waiting room, and I have never had a bad experience. They are very communicative, comfortable waiting room, and I have never had a bad experience. More

I want to give a huge shout out to TROY MALOVEY. I said a prayer before i went to the dealership looking at a specific car. He went above and beyond for me to get that specific car I came in for. I said a prayer before i went to the dealership looking at a specific car. He went above and beyond for me to get that specific car I came in for. He treated me like family, and not just another customer. He knew my situation and genuinely wanted to see me drive out in that vehicle. My prayer was answered! I can't thank him enough for helping me drive off the lot with that car. If you go car shopping, make sure you make your first stop at 1 Ford and ask for Mr. TROY MALOVEY. You will be glad you did. Thanks again Troy!! More

Great service! ! My service and issues were resolved quickly. They even delivered my car to my home. ! My service and issues were resolved quickly. They even delivered my car to my home. More