Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.7
2,367 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,367 reviews

November 11, 2025

This is a great dealership the sales person was very knowledgeable and courteous. Also the service people are great to work with. More

by Adolphoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Nov 12, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Thank you again, and have a fantastic day!

November 10, 2025

It was great dealing with the team of Group 1's service department for the very first time, impressed! More

by aqm3155
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mgr. Jemima, Salesperson Hector, & finance officer, (sorry forgot his name).
Report | Print
Nov 13, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2025

Great repair service ! From the moment the vehicle got drop off there was amazing communication from Jonathan the advisor until the very end. Very much would recommend! More

by Ford Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Report | Print
Nov 09, 2025 -

Group 1 Ford of South Austin responded

Thank you for the fantastic review! We are thrilled to hear you had a great experience with our repair service and that Jonathan provided excellent communication. We truly appreciate your recommendation and hope to continue providing top-notch service for all your vehicle needs.

November 07, 2025

Jackie and her team do a great job. Always A+ on my service. Thanks for taking care of my car team More

by mrblix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Nov 09, 2025 -

Group 1 Ford of South Austin responded

Thank you for the kind words! We are so happy to hear that you have consistently had a positive experience with our team. It is our pleasure to take care of your car and we look forward to many more A+ services in the future.

November 07, 2025

Rob at this location was amazing! Took the time to listen to what I was saying I could handle at this appointment vs what I would be able to handle at a later time. He really went abo More

by ameegrae0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Nov 08, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found Rob to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2025

Always in and out with great service. Wait time is short and staff is always friendly. More

by Bryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Report | Print
Nov 06, 2025 -

Group 1 Ford of South Austin responded

Hi Bryce, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2025

My rating is for Jack Anderson. He went above and beyond to help me. He sat with me in the vehicle so he knew exactly how to reproduce my issue and what to tell the tech. Very kn More

by matwinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Anderson
Report | Print
Nov 07, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass your comments to Jack here at Group 1 Ford of South Austin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 05, 2025

My instrument my amount was supposed to be only a thousand when I ended up paying close to $2,000. Plus there was a dent on my car that I'm pretty sure was not there before More

by beatricegarcia61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Report | Print
Nov 07, 2025 -

Group 1 Ford of South Austin responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at 512-916-2608 so we can work toward a resolution. Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com

November 05, 2025

I like how the personal help people and want said thank you for your help especially to deysy that she is always help my person thank you More

by Mymuchachos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deisy , Greg Kimball
Report | Print
Nov 06, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

I had a very good experience at Group 1 Ford. Chris was extremely helpful and great to work with, no pressure and friendly. I went on 2 test drives with him and ended up purchasing a used car. More

by stevenbarbee41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
1
2
3
...
237