Group 1 Ford of South Austin

Prompt and Friendly Everyone was so friendly, especially at the end of a long day. We got the price we wanted and everyone was helpful. Definitely buying future cars ther Everyone was so friendly, especially at the end of a long day. We got the price we wanted and everyone was helpful. Definitely buying future cars there! More

Very friendly, and helpful Wayne was very helpful and helped me pick out the best car for me. He answered all the questions I had. They were really great. Wayne was very helpful and helped me pick out the best car for me. He answered all the questions I had. They were really great. More

leasing another vehicle outstanding service provided by sales consultant. he provided guidance for getting full support from Ford on the 'id.me." website. even stayed on the outstanding service provided by sales consultant. he provided guidance for getting full support from Ford on the 'id.me." website. even stayed on the phone while I accessed the site to find the information required. More

So nice and so easy My husband and I purchased a 2016 Ford Escape from Maxwell about 3 months ago, and I brought it in today for an oil change. Because it was my first se My husband and I purchased a 2016 Ford Escape from Maxwell about 3 months ago, and I brought it in today for an oil change. Because it was my first service visit after purchasing the car from them, it and a full "works" and multipoint inspection were free! From the moment I got there from the moment I left (which was maybe an hour, but I read my book in their comfortable waiting room and time just flew by), everyone was kind and helpful. My husband and I have been working with Jackie in the service department for a while now, and she is always super helpful, and today was no different. She made sure my car was taken care of! More

Amazing Customer Service Carlos Guzman helped me find my new (or at least new to me) car! The people that work at Maxwell Ford are honest and true their word. As a first time Carlos Guzman helped me find my new (or at least new to me) car! The people that work at Maxwell Ford are honest and true their word. As a first time buyer they made sure that I was not going through this alone and helped me all the way through. Bob Chapman, Finance Manager, was amazing and took the time to go over everything with me and made sure I knew what everything was and gave me great advice. I would recommend anybody looking for a new or used car to stop at Maxwell Ford and talk to Carlos Guzman. More

Waste of time I called during the week to make an appointment and ask about getting three things checked out which are all under warranty since vehicle only has 31k I called during the week to make an appointment and ask about getting three things checked out which are all under warranty since vehicle only has 31k miles. Appt was made for Friday AM. Drove up on Friday at 7am to get an oil change and get three things inspected: window/wind noise on hwy, engine doesn't shut off when off, and Bluetooth not connecting. I also asked if they could take a look at console because there are always ants there for no reason. Woman who greets me is very nice and says they probably won't look at it today but hopefully before Monday since their open on Saturday. Monday afternoon, I get a call that they haven't even looked at it because they are backed up. She will try and get it looked at the next day. Tuesday afternoon, I get a call that they haven't looked at it but will try and get oil change done the next day. Wednesday afternoon, I don't get a call. Thursday afternoon - no call. And by Friday I'm thinking this is pretty ridiculous because I need my car and I couldn't continue to borrow my father-in-law's car. So we call and ask to speak with a manager who says he doesn't know why I thought it would be fast because they always take 7-10 days to complete jobs. And that they are actually the fastest then any other dealership. I mention that if I was told it would take 7-10 days I would have declined and just got the oil change. He tells me the oil change was done and they will get to warranty work soon. I didn't pick up my vehicle until the next week Tuesday. A month later I'm disappointed to report that the Bluetooth still doesn't work properly, there is still noise on the Hwy, and now the tire lights went on. We checked the tire pressure and they were all at 30 with one tire a little below. Tire pressure should have been inspected with the multipoint inspection and now I don't believe they did anything. It didn't take long at all to complete the work once they got to it. They need a better system because if they can't even look at a car until 7 days after being dropped off then something needs to change. They should allow the option to customers who are able to be on a waiting list and get called that they can bring their car in the next day or two days before. That way cars aren't sitting there for a week until they get to it. I get that you never know how long one job will take but there has to be an average and another way to do business. Not everyone can be without a car for two weeks. I didn't even mention that the waiting room is small. When I first dropped off the car we had to wait because the complimentary shuttle driver called in so they asked a mechanic to drive us home. When I did pick up the car they asked if I wanted a car wash which I believe is a given and should have been done already. Then when they brought me my car they told me the car wash was broken. Pretty sad all around and has motivated us to sell our 2016 Ford Escape and get a Honda or Toyota which has wonderful dealership service from past experience. More

Serhiy knows his trucks! Found the right truck package and price range I was looking for. Great sales person and really took the time to find the correct truck on a very big l Found the right truck package and price range I was looking for. Great sales person and really took the time to find the correct truck on a very big lot. The finance department was straight forward and did not keep me waiting. Really top notch dealership... More

Excellent Aaron Camargo was very helpful in placing my son in a car within his price range. He found him the perfect car which he loves. Did not feel like he ha Aaron Camargo was very helpful in placing my son in a car within his price range. He found him the perfect car which he loves. Did not feel like he had to settle at all! Mr. Camargo was very professional, and his friendly demeanor put us at ease. More

My eeview Nice waiting are. Two tvs comfortable seating. Thanks for being patient Great show room clean restroom Great detail one the car Great trade on v Nice waiting are. Two tvs comfortable seating. Thanks for being patient Great show room clean restroom Great detail one the car Great trade on value thanks More

Maxwell Ford - simply the best The entire staff at Maxwell Ford gave me a great car shopping and buying experience. Maxwell has a very knowledgeable and friendly staff that made my The entire staff at Maxwell Ford gave me a great car shopping and buying experience. Maxwell has a very knowledgeable and friendly staff that made my whole car buying experience great. The dealership itself is very clean, crisp and sharp with all of their inventory nicely displayed. Maxwell really pays attention to detail and it's obvious they like to go above and beyond and they take pride in that place and what they do. I love my new Ford F-150 and I'll be shopping there again in the future I'll also be referring friends and family. More