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Group 1 Ford of South Austin

Austin, TX

4.7
2,288 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,288 reviews

September 15, 2025

Needed a software update for a recall. Maxwell was able to do a remote service visit, so didn’t even need to go to the dealer. A very convenient way to provide service. More

by T18c97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
Sep 16, 2025 -

Group 1 Ford of South Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2025

I always know I am going to get great service and a fair price here. No xx. More

by abinatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Sep 15, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2025

Always a good experience at this dealership. Professional and friendly . If there is a problem of any kind they make every effort to make it right! More

by Reneehollis421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buzz, Greg Kimball
Sep 16, 2025 -

Group 1 Ford of South Austin responded

Hi, we sincerely thank you for the positive review, and look forward to seeing you again soon!

September 14, 2025

This dealership has always been good for me. shout-out to Shaff for always helping me out with my vehicle. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff
Sep 16, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 11, 2025

Good job , not too long of a wait appreciate the help thanks you team , great job More

by Conyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Sep 14, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2025

Jonathan Munoz was an excellent service advisor and facility was superb. I loved the selection of beverages. Service work was completed sooner than expected. More

by hstegman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thank you again, and have a fantastic day!

September 10, 2025

Very quick service they also had honey buns in the vending machine machine that I really enjoyed More

by Abn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Sep 10, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

September 09, 2025

Excellent customer service with effective communication in the service department- We were kept up to date on service repairs- (It made a stressful experience as someone new to the area needing a repair fo More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with John! We hope you have a great day!

September 09, 2025

Megan was fantastic as my service advisor and listened to what I needed to have done! More

by morrisontom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thank you again, and have a fantastic day!

September 09, 2025

Troy was absolutely amazing when it came to buying and testing driving a car. Awesome job!!!!! Gave me a great deal with even better attitudes More

by adam.hoffmann04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy, Chris, Greg Kimball
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with Troy! Feel free to reach out to us if you need anything. Have a wonderful day.