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Group 1 Ford of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.7
2,290 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

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Showing 2,290 reviews

April 11, 2025

gave them a bad reveiw recieved messag pay me $200 to change reveiw then didnt pay me so they dont do good work then cuss you out when you complain try tom pay off but lie about that to DO NOT TRUST THEM More

by T. S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kyle
Report | Print
Apr 15, 2025 -

Group 1 Ford of South Austin responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. John Sullivan Service Drive Manager Maxwell Ford 512-916-2636 jsullivan@maxwellford.com

April 11, 2025

Exselente servicion con la persona que nos atendió recomendaré amigo y conocidos exselente travajo me gustó la estancia en el lugar More

by Sergioflores0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Apr 14, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 11, 2025

Great timely service! ! Great customer service!! I have never had any issues with Maxwell Ford! Happy customer More

by Nora Marichalar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Apr 14, 2025 -

Group 1 Ford of South Austin responded

Hi Nora, thank you so much for your positive comments about Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2025

I went for an oil change. It was easy to get an appointment. I got there early and the took me immediately. More

by Bobdj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Apr 14, 2025 -

Group 1 Ford of South Austin responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

Great customer service and it took less than an hour for the work to be done More

by Hercb12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Apr 14, 2025 -

Group 1 Ford of South Austin responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 10, 2025

Service advisor was friendly and professional, getting my Bronco back to the shop quickly. The service was great and sent a real time inspection about what they did More

by gwendapursley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville, Greg Kimball
Report | Print
Apr 14, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2025

Great service and communication! The issues was diagnosed and repaired quickly. Will be bringing our vehicles back here! More

by clarissa.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Greg Kimball
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Apr 12, 2025 -

Group 1 Ford of South Austin responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

It was very easy to set an appointment and Cindy was very helpful. Great customer service. More

by Krystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Report | Print
Apr 11, 2025 -

Group 1 Ford of South Austin responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2025

Quickest service I’ve ever had. I let them know that I didn’t have much time to wait and they got my oil change done before I got comfortable in the waiting room. More

by Kularain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning, Greg Kimball
Report | Print
Apr 11, 2025 -

Group 1 Ford of South Austin responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2025

I took my truck for an oil change cause of a special they were running. Next day my truck died and oil light came on. I checked my dip stick and no oil on it. I called them and they sent wrecker. They said o More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Report | Print
Apr 12, 2025 -

Group 1 Ford of South Austin responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. John Sullivan Service Manager Maxwell Ford jsullivan@maxwellford.com

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