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Group 1 Ford of South Austin

Austin, TX

4.7
2,288 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,288 reviews

September 08, 2025

The team could not have been nicer. They worked very hard to keep me well informed. Will definitely be going back to them in the future. More

by Dave V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi Dave, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

September 08, 2025

Great service every time I get my vehicle serviced on, great service workers all the time More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff
Sep 11, 2025 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 08, 2025

Sunny is one of the most communicative service advisors that I've ever interacted with. When opportunities arose, he found solutions. I'm impressed with my first (of many to come) experiences. More

by Jason B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny
Sep 13, 2025 -

Group 1 Ford of South Austin responded

Hello Jason, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2025

My favorite dealership for twenty five years and counting, the best service for everything, it’s simply awesome.. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Sep 09, 2025 -

Group 1 Ford of South Austin responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 06, 2025

Very calm and relaxing atmosphere. Great selection of vehicles and very friendly and courteous staff. More

by Uanavarro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riki Holloway
Sep 09, 2025 -

Group 1 Ford of South Austin responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 06, 2025

The service rep Jackie is awesome. She explained everything to me quite well. The facilities are kept clean and nice at all time More

by ICEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Sep 09, 2025 -

Group 1 Ford of South Austin responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 04, 2025

John evans in the service department is fantastic. He has always taken care of our vehicles with the upmost professionalism. He is the reason we keep coming back 10 out of 10! More

by taylorjordan2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Sep 07, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2025

Happy to have taken my new Bronco for its 2nd scheduled service under the care of technician Milo at Maxwell Ford in South Austin. More

by caraota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo, Greg Kimball
Sep 08, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2025

Troy is a great salesman he was very busy at the time I came but he made sure that I was helped by another young man. I’m sorry I don’t know his name but he was very cordial and polite. This is our 5th veh More

by wallcrawler2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Sep 08, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you have any further questions, please don't hesitate to reach out!

September 04, 2025

Appointment was Tuesday August 26 and the car sat for a week before being looked at for error codes with published service bulletin on fix. Additionally, we were forced to get a rental car and ended with m More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t hear from mgmt
Sep 08, 2025 -

Group 1 Ford of South Austin responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (asommerville@group1auto.com) so we can work toward a resolution.  Andrew Sommerville, Service Manager Maxwell Ford | asommerville@group1auto.com

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