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Group 1 Ford of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.7
2,290 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,290 reviews

March 28, 2025

Service department is excellent. Keep me informed, no surprises, very courteous .Would highly recommend them. More

by Mark Kline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Mar 29, 2025 -

Group 1 Ford of South Austin responded

Hi Mark, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

March 28, 2025

Ser vice is fan tas tic. Jo hn in the ser vice dep art ment More

by stevehayes67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 29, 2025 -

Group 1 Ford of South Austin responded

HI, thank you for your kind review; we are happy to pass along your comments to John here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

March 28, 2025

TRASH! !!!!!! John Sullivan is a criminal. Those under his direction lie at his behest. Find another dealer, these guys will screw you. They have parts chang More

by kennethholowka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
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Apr 01, 2025 -

Group 1 Ford of South Austin responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 27, 2025

I had an amazing experience because of the service advisor Anastacio "JR" Marquez. He was quick and friendly and held lots of valuable information. Great job, Ford. More people like this please. More

by jake w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "JR" Marquez
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Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi Jake, we're happy to hear you had such a positive experience with Anastacio! Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

Jonathan, the service advisor, was an exceptionally helpful and knowledgeable professional. I highly recommend their services. More

by Yagmur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
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Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 27, 2025

Had my 10K service done on my F-150 Lightning, and Megan was an absolute pleasure to work with More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
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Mar 29, 2025 -

Group 1 Ford of South Austin responded

Hi Christopher, thank you for your kind review; we are happy to pass along your comments to Megan here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2025

Jackie is a great service advisor! She’s extremely helpful. The service department waiting are a is always clean and comfortable. More

by littlealisha80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
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Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with Jackie! Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

Excellent customer service from JR Marquez! He communicates well and kept me up to date on my service appt. More

by Dawithrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Marquez
Report | Print
Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 26, 2025

Great selection, salesman and finance department. Have and will recommend this dealership. Worth the four hour drive . More

by Klageskn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikel
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Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

March 26, 2025

Zishan’s dedicated support streamlined process, eliminated roadblocks and turned complexity into clarity at every step More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zishan
Report | Print
Mar 28, 2025 -

Group 1 Ford of South Austin responded

Hi Ryan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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