Group 1 GMC Coastal Bend

No service I left my 2017 truck for an oil change it was there for 6 days but no oil change happened. I was then asked by Mike to wait 30 minutes so they could c I left my 2017 truck for an oil change it was there for 6 days but no oil change happened. I was then asked by Mike to wait 30 minutes so they could change oil. I left it there in the first place so I wouldn’t have to wait. I also found a cigarette bud on my floor mat don’t know what that was about since I don’t smoke. I had an appointment with Michelle but left it with mike since she wasn’t there. I’m disappointed in the service I received and still haven’t been able to change my oil since that was my only opportunity due to having to work many hours a day. Very disappointed. More

Great service Want to take Beck and Masten for the great service done in my vehicle. They worked on the problem till they resolved the issues it was having. Great Want to take Beck and Masten for the great service done in my vehicle. They worked on the problem till they resolved the issues it was having. Great service with great people. More

Excellent Customer Service I appreciate that I was able to test drive and purchase a vehicle in one day without feeling like I was playing games. It came down between the Yukon I appreciate that I was able to test drive and purchase a vehicle in one day without feeling like I was playing games. It came down between the Yukon XL and the Suburban and I chose the Yukon XL because of the price and customer service. More

Great service We always have amazing service whether it’s with the service department or sales. Everyone is helpful. We have been loyal customers and be loyal for We always have amazing service whether it’s with the service department or sales. Everyone is helpful. We have been loyal customers and be loyal for years to come! More

Failed to address known drive train issue After making my second appointment to have the known torque converter shudder on my 2016 Yukon Denali addressed they did not want to work on it due to After making my second appointment to have the known torque converter shudder on my 2016 Yukon Denali addressed they did not want to work on it due to having a dealer installed supercharger. I understand how other areas of my warranty could be null, however this is a known and common issue with the 8L90 transmission and has nothing to do with the modifications to the vehicle. They have even done all the oil changes and every tech and service writer knows this vehicle as it stands out quite a bit. Just disappointing that a known issue could not be addressed and GM is making the parts equally hard to get. I went to another GM dealer, purchase all the parts, fluids required at a cost of $350 and had another shop do the service required at a cost of $521. Mainly just disappointing, that an $75k vehicle can have such issues and be denied on a technicality but it is what it is. More

We had a great experience! Tyler was awesome to work with. He was honest and just a pleasure ro deal with! We will definitely come back to Beck and Masten. We let all our fam Tyler was awesome to work with. He was honest and just a pleasure ro deal with! We will definitely come back to Beck and Masten. We let all our family and friends know how much we enjoyed our experience. More

Smooth Sailing! Great dealership! I lived 4 hours away, but Pedro worked with me to make a deal happen! Smooth, no pressure, and friendly sales team. Will definitely Great dealership! I lived 4 hours away, but Pedro worked with me to make a deal happen! Smooth, no pressure, and friendly sales team. Will definitely come back!! More

Customer service weak and virtually non existent. Except for my salesperson, I was very disappointed in management communication skills after the sale. Had a heck of a time getting management to addre Except for my salesperson, I was very disappointed in management communication skills after the sale. Had a heck of a time getting management to address a serious concern in a proffessional timely manner. No returned calles, email transmissions, etc Except for salesperson and office manager (Becky), everyone else failed miserably. More

Friendly and helpful staff Great staff. Set up time for me to bring truck in so I could wait for truck to be serviced. Work was preformed in a timely manner . Great staff. Set up time for me to bring truck in so I could wait for truck to be serviced. Work was preformed in a timely manner . More

Experience was pleasant, friendly with no pressure I knew what I wanted and what I wanted to pay. The sales team met and exceeded my terms with no hassle. I will highly recommend Mike Shaw GMC to frien I knew what I wanted and what I wanted to pay. The sales team met and exceeded my terms with no hassle. I will highly recommend Mike Shaw GMC to friends and family, More