Group 1 GMC Rivertown

Contact this dealership for service. First time, great customer service, I explained what was going on with my vehicle, that it needed to be towed. It was.. I was asked to call when veh First time, great customer service, I explained what was going on with my vehicle, that it needed to be towed. It was.. I was asked to call when vehicle was on the way. Communication was open, explained and constant. I will use this dealership in the future for my service needs. Job well done. More

Syera was helpful with every step of the process. Overall I recommend everyone this dealership. Overall I recommend everyone this dealership. More

Everyone was friendly and polite, outstanding service so far, waiting for the 3 oil changes. Sales team were very efficient and quick to please. Good inventory to choose from far, waiting for the 3 oil changes. Sales team were very efficient and quick to please. Good inventory to choose from More

Absolutely TERRIBLE customer service. Cant begin to explain how clueless these people are. I had nothing but issues from the time I dropped my truck off. My back up camera needed to be Cant begin to explain how clueless these people are. I had nothing but issues from the time I dropped my truck off. My back up camera needed to be replaced so I made appointment and dropped truck off. They NEVER call you abt status so I called...they said truck is finished but having issues getting in touch with Zurich abt the warranty. I called back 4 hours later and said yall are about to close havent heard back. Same old run around so I go to pick my truck up 20 mins before closing and the technician havent heard anything. I told him my deductible was $200 bc we called when I was in there couple weeks prior to Glynn Smith in Opelika where I bought truck. They were able to look up in the system within minutes. Im standind there for 20 mins telling the guy to just call Glynn Smith bc Zurich had him on hold literally all day. So couple mins before closing he finally calls Glynn Smith and boom what do you know...they were able to tell him. They wont listen AT ALL. Not to mention when I go to drop my truck off this same guy says he will be with me in a few minutes while im standing there listening to him talk about fishing and other nonsense to someone. I finally say can I just drop my truck off thats all I need. Yet im still told to hold on a min. I think he knew I was about to lose my cool so he finally ends this small talk with his buddy and helps me. You got to be kidding. So all of this and come to find out that after making arrangements to pick my truck up they either didnt install the camera correctly or at all bc it still doesn't work. I drive back up there and catch them before they closed shop and asked the guy did they even inspect or check to see if it was working and the guy "with a straight face" says yeah I maybe should have checked it out but I didnt. REALLY???? So now they want me to inconvenience myself AGAIN bc of their complete lack of accountability and work effort. Had a bad experience the 1st time when I brought truck for recall and gave them another chance. This second time I almost lost my xxxx after holding my truck all xxxx day bc they didnt do what I told them to find out QUICKLY abt my warranty deductible. Then for it not to even be installed. They are lying hustlers trying to sell you on everything else but doing what you brought vehicle in for. I will be posting reviews on all social media platforms going into even further detail about how clueless and unprofessional the SERVICE dept is in Columbus Ga. The absolute worst experience I have had in any customer service setting by a mile. More

The dealership is very convenient for me,plus the staff is always very professional and the dealership is clean is always very professional and the dealership is clean More

I was in for several services but was told they couldn't get to all of them and I expected that but the service guy didn't inform me of anything while I was waiting and when he comes to get me then he tells get to all of them and I expected that but the service guy didn't inform me of anything while I was waiting and when he comes to get me then he tells me I need brake pads all around my truck so I said to do them. But that kept me there from 7:30am until 2:15pm . He could have told all of this while my truck was on the rack the first time instead of having to go through the wait process all over again. I'm thinking about servicing my truck somewhere else and I been coming here for over 20 years. When scheduling an appointment when you choose a service person you make sure that person is there or give the customer an option. Because I don't want to deal with this person again maybe they was having a bad day. Fix it please! More

Kept me informed. Made me feel as they appreciated my business and not overly aggressive regarding the sale. I didn't feel pressured. Good job Made me feel as they appreciated my business and not overly aggressive regarding the sale. I didn't feel pressured. Good job More

Great customer service would recommend my friend and neighbor to have their car serviced here neighbor to have their car serviced here More

I come here often for regular maintenance, even when I schedule an appointment and am there prior to the time it takes a VERY long time to get even just an oil change complete, I'm not talking about just schedule an appointment and am there prior to the time it takes a VERY long time to get even just an oil change complete, I'm not talking about just the inspection I'm referring to the time it even takes to get my vehicle in the bay. Most recent maintenance time was not an issue y'all did well I was in and out in an hour and a half. But I didn't get an update on my phone (and still haven't) about my vehicle being serviced, just got called up with no update on my inspection or when my vehicle was put into a bay. More

Quick and convenient. Analysis was sent to me and follow up with Greg upon completion Analysis was sent to me and follow up with Greg upon completion More