Group 1 GMC Rivertown

Predatory, Disrespectful, and Dishonest Experience I went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most u went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most unprofessional and predatory dealership experiences I have ever had. They tacked on thousands of dollars in unnecessary fees, inflating the cost of the vehicle to over $3,000 more than it is actually worth. Fees were added with vague explanations, and every attempt to question them was brushed off or met with attitude. The worst part was the finance office. When we clearly and politely declined extended warranties, the finance employee became hostile. He threw a pen across the table, mocked us, and said, “What, you think the car will never break down? Or you’ll never need to fix it?” Once it was clear we would not buy into their extended warranty upsell and he would not earn more commission, his demeanor completely changed. He treated us like garbage, would barely look at us, and rushed through the rest of the paperwork with clear resentment. To make matters worse, Rivertown Buick GMC charged us an additional and completely unnecessary $1,158.15 in TAVT tax, despite us clearly explaining that we are a military family, and that the vehicle was already titled and registered in Florida with no plans to change that. We made this clear from the beginning. They did not care and added the tax anyway. This dealership operates on pressure, intimidation, and misinformation. Once they realize you are an informed buyer who will not fall for warranty or fee scams, their customer service disappears entirely. If you value honesty, respect, or basic professionalism, avoid Rivertown Buick GMC at all costs. Buying out a lease should not feel like a battle, and no customer deserves to be mocked or disrespected for saying no. More

Group 1GMC Rivertown provided a very professional, courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and servicing questions pertaining to my new vehicle. I departed a very happy customer and I will recommend this dealership to friends and family in the near future. Thank you. More

Made an appointment and was told it would be 2 hours for an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours for an oil change. Waiting room was loud. Service rep forgot my name twice and somehow managed to use a last name that wasn’t even close to mine one time. Tried to slide a fuel system service charge into my bill that I didn’t approve or ever say I wanted saying it was on the ticket that was given to the service tech. Avoid at all costs. More

Very courteous service dept that communicates issues and potential solutions and time frame for repair. potential solutions and time frame for repair. More

This service dept is top notch! ! No other compares to the professionalism that is exhibited through the people behind the desks!! ! No other compares to the professionalism that is exhibited through the people behind the desks!! More

Our salesman, Kaleb, asked about a budget, showed multiple vehicles in the budget, and assisted us with test drives, etc. Sounds normal, but had no pressure, enjoyed talking with him, and he was hon multiple vehicles in the budget, and assisted us with test drives, etc. Sounds normal, but had no pressure, enjoyed talking with him, and he was honest and quick about the process. Thank you More

I like the promptness and ease of buying a new vehicle. The paperwork process was easy The paperwork process was easy More

Multiple issues with getting an inspection for extension of warranty. 2 different prices at the service desk. The warranty man said i should not have been charged for the inspection because car was still un of warranty. 2 different prices at the service desk. The warranty man said i should not have been charged for the inspection because car was still under warranty. $200.00 for an inspection. More

I had the absolute best sales person at Rivertown. Valerie was very detailed with the whole process and answered any questions I could come up with. I told her my budget and she found a car that fit p Valerie was very detailed with the whole process and answered any questions I could come up with. I told her my budget and she found a car that fit perfectly with what I could afford and something that would be comfortable for me to drive. Thank you so much Valerie and Rivertown GMC for putting me in such an amazing car. More

Very friendly customer service reps. Follow up Communication need improvement. Had to call them for status. Vehicle diagnostic not timely. Follow up Communication need improvement. Had to call them for status. Vehicle diagnostic not timely. More