Group 1 GMC Rivertown

The dealership is very convenient for me,plus the staff is always very professional and the dealership is clean is always very professional and the dealership is clean More

I was in for several services but was told they couldn't get to all of them and I expected that but the service guy didn't inform me of anything while I was waiting and when he comes to get me then he tells get to all of them and I expected that but the service guy didn't inform me of anything while I was waiting and when he comes to get me then he tells me I need brake pads all around my truck so I said to do them. But that kept me there from 7:30am until 2:15pm . He could have told all of this while my truck was on the rack the first time instead of having to go through the wait process all over again. I'm thinking about servicing my truck somewhere else and I been coming here for over 20 years. When scheduling an appointment when you choose a service person you make sure that person is there or give the customer an option. Because I don't want to deal with this person again maybe they was having a bad day. Fix it please! More

Kept me informed. Made me feel as they appreciated my business and not overly aggressive regarding the sale. I didn't feel pressured. Good job Made me feel as they appreciated my business and not overly aggressive regarding the sale. I didn't feel pressured. Good job More

Great customer service would recommend my friend and neighbor to have their car serviced here neighbor to have their car serviced here More

I come here often for regular maintenance, even when I schedule an appointment and am there prior to the time it takes a VERY long time to get even just an oil change complete, I'm not talking about just schedule an appointment and am there prior to the time it takes a VERY long time to get even just an oil change complete, I'm not talking about just the inspection I'm referring to the time it even takes to get my vehicle in the bay. Most recent maintenance time was not an issue y'all did well I was in and out in an hour and a half. But I didn't get an update on my phone (and still haven't) about my vehicle being serviced, just got called up with no update on my inspection or when my vehicle was put into a bay. More

Quick and convenient. Analysis was sent to me and follow up with Greg upon completion Analysis was sent to me and follow up with Greg upon completion More

Predatory, Disrespectful, and Dishonest Experience I went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most u went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most unprofessional and predatory dealership experiences I have ever had. They tacked on thousands of dollars in unnecessary fees, inflating the cost of the vehicle to over $3,000 more than it is actually worth. Fees were added with vague explanations, and every attempt to question them was brushed off or met with attitude. The worst part was the finance office. When we clearly and politely declined extended warranties, the finance employee became hostile. He threw a pen across the table, mocked us, and said, “What, you think the car will never break down? Or you’ll never need to fix it?” Once it was clear we would not buy into their extended warranty upsell and he would not earn more commission, his demeanor completely changed. He treated us like garbage, would barely look at us, and rushed through the rest of the paperwork with clear resentment. To make matters worse, Rivertown Buick GMC charged us an additional and completely unnecessary $1,158.15 in TAVT tax, despite us clearly explaining that we are a military family, and that the vehicle was already titled and registered in Florida with no plans to change that. We made this clear from the beginning. They did not care and added the tax anyway. This dealership operates on pressure, intimidation, and misinformation. Once they realize you are an informed buyer who will not fall for warranty or fee scams, their customer service disappears entirely. If you value honesty, respect, or basic professionalism, avoid Rivertown Buick GMC at all costs. Buying out a lease should not feel like a battle, and no customer deserves to be mocked or disrespected for saying no. More

Group 1GMC Rivertown provided a very professional, courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and servicing questions pertaining to my new vehicle. I departed a very happy customer and I will recommend this dealership to friends and family in the near future. Thank you. More

Very courteous service dept that communicates issues and potential solutions and time frame for repair. potential solutions and time frame for repair. More

Made an appointment and was told it would be 2 hours for an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours for an oil change. Waiting room was loud. Service rep forgot my name twice and somehow managed to use a last name that wasn’t even close to mine one time. Tried to slide a fuel system service charge into my bill that I didn’t approve or ever say I wanted saying it was on the ticket that was given to the service tech. Avoid at all costs. More