Group 1 GMC Rivertown

Group 1GMC Rivertown provided a very professional, courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and courteous, and engaging purchasing experience. Syera Moore, Aaron, Wayne, Kevin, and the entire team worked diligently to answer all my financing and servicing questions pertaining to my new vehicle. I departed a very happy customer and I will recommend this dealership to friends and family in the near future. Thank you. More

Made an appointment and was told it would be 2 hours for an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours an oil change, asked when I could come back so the wait would be shorter. Came back at the designated time and then still ended up waiting 2.5 hours for an oil change. Waiting room was loud. Service rep forgot my name twice and somehow managed to use a last name that wasn’t even close to mine one time. Tried to slide a fuel system service charge into my bill that I didn’t approve or ever say I wanted saying it was on the ticket that was given to the service tech. Avoid at all costs. More

Very courteous service dept that communicates issues and potential solutions and time frame for repair. potential solutions and time frame for repair. More

This service dept is top notch! ! No other compares to the professionalism that is exhibited through the people behind the desks!! ! No other compares to the professionalism that is exhibited through the people behind the desks!! More

Our salesman, Kaleb, asked about a budget, showed multiple vehicles in the budget, and assisted us with test drives, etc. Sounds normal, but had no pressure, enjoyed talking with him, and he was hon multiple vehicles in the budget, and assisted us with test drives, etc. Sounds normal, but had no pressure, enjoyed talking with him, and he was honest and quick about the process. Thank you More

I like the promptness and ease of buying a new vehicle. The paperwork process was easy The paperwork process was easy More

Multiple issues with getting an inspection for extension of warranty. 2 different prices at the service desk. The warranty man said i should not have been charged for the inspection because car was still un of warranty. 2 different prices at the service desk. The warranty man said i should not have been charged for the inspection because car was still under warranty. $200.00 for an inspection. More

I had the absolute best sales person at Rivertown. Valerie was very detailed with the whole process and answered any questions I could come up with. I told her my budget and she found a car that fit p Valerie was very detailed with the whole process and answered any questions I could come up with. I told her my budget and she found a car that fit perfectly with what I could afford and something that would be comfortable for me to drive. Thank you so much Valerie and Rivertown GMC for putting me in such an amazing car. More

Very friendly customer service reps. Follow up Communication need improvement. Had to call them for status. Vehicle diagnostic not timely. Follow up Communication need improvement. Had to call them for status. Vehicle diagnostic not timely. More

Everyone was nice enough but no sense of urgency, and communication was not good. We had to keep calling for updates. communication was not good. We had to keep calling for updates. More