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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
564 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 564 reviews

May 01, 2026

Excellent online purchase with knowledge at hand with excellent home delivery in less than 1 weeks. Would definitely buy another vehicle from them. Johnathan you handled my purchase very well and everyth More

by jbravo1455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
April 28, 2026

Amazing team and super efficient process! Thank you all for the exceptional service always provided. More

by Bernardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Robinson
Report | Print
April 27, 2026

Greet you with a smile at the service department. Always courageous, on time and professional. Listen to my concerns regarding my truck. Dealership is always More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Apr 28, 2026 -

Group 1 GMC Southwest responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Experienced very poor customer service on recent oil change. Jordan Rasmussen refused to honor oil change promotional discount received from Group 1. Furthermore, he would not honor advertised oil cha More

by nixxonmobil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Rasmussen, Luis Guerra
Report | Print
Apr 27, 2026 -

Group 1 GMC Southwest responded

We sincerely apologize for your recent experience and for the frustration caused regarding the oil change pricing and promotional discount. This is not the level of transparency or service we aim to provide, especially to a long-time customer like yourself. We would truly appreciate the opportunity to make this right and address your concerns directly. Please reach out to our Service Director, Alex De La Pena, adelapena@group1auto.com, at your convenience so he can personally review the situation and work toward a resolution. Thank you for your feedback—we value it and hope to have the chance to regain your trust.

April 19, 2026

The SERVICE ADVISOR Ronald Quevedo was excellent. Very patient and followed up multiple times to make sure I was taken care of. He made sure my main concern was addressed. Very helpful service center More

by alexgeorge281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Quevedo
Report | Print
Apr 22, 2026 -

Group 1 GMC Southwest responded

Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2026

Only one thing is not good, it is too long for the waiting time if you plan to wait there for the service done. More

by aceg3389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Apr 23, 2026 -

Group 1 GMC Southwest responded

Thank you for your feedback! We apologize for the extended wait time, and we are constantly working to improve our processes to better serve our customers. We appreciate your patience and hope to see you again soon!

April 18, 2026

Good service good work great attention to customers need and knowledgeable of GMC product Thanks More

by js6083553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Apr 21, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2026

I got in and out within 2 hours. The attendant was excellent and help me use my rewards and put my code in for my discount More

by son.ago-3e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of the guy’s name that helped me but he gave excellent service , Luis Guerra
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Apr 17, 2026 -

Group 1 GMC Southwest responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2026

While the staff is professional and friendly, the very long service wait times are out of hand. I had an appointment for an oil change and 3 hours and 30 minutes later I was finally done. More

by aprilnewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Tamayo
Report | Print
Apr 16, 2026 -

Group 1 GMC Southwest responded

Thank you for taking the time to speak with us directly. We appreciate the opportunity and are confident that your concern has been addressed. Should you wish to discuss anything further, please feel free to reach out to Alex De La Pena, our Service Director, adelapena@group1auto.com. Margarita Pochtovaya General Manager

April 12, 2026

Group 1 GMC Southwest gave me the best deal on my car and had excellent customer service. More

by tl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli Torres, Luis Guerra
Report | Print
Apr 14, 2026 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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