Group 1 GMC Southwest
Houston, TX
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No communication, Hard to reach a person, had to pay for a rental while vehicle in for warranty work (they "dont have loaner vehicles") Service writer is not experienced or knowledgable about issues or how a rental while vehicle in for warranty work (they "dont have loaner vehicles") Service writer is not experienced or knowledgable about issues or how to write them up More
The dealership in general is great however the service department fell short on my first visit. I had scheduled an oil change and I had a leak in another part of the vehicle so I asked to have that looked department fell short on my first visit. I had scheduled an oil change and I had a leak in another part of the vehicle so I asked to have that looked at as well. All they did was refill the reservoir without fixing the leak. More
Not the best I buy a AT4X 2026 last year the dash cam installed at the dealer when buy the truck the Rear dash cam never work I bring the truck back and charge for replacement I ask for clean my truck i installed at the dealer when buy the truck the Rear dash cam never work I bring the truck back and charge for replacement I ask for clean my truck in and out next day sxochitll don’t answer my texts or calls so I go to the dealer and ask for my truck don’t clean and try to keep the dash cams replacement it’s my second truck buy there but after this I change my business to another dealer poor customer service 😞😞😞😞 More
I had an excellent experience with the service department at this dealership. From start to finish, the process was smooth, professional, and efficient. My service advisor was outstanding — friendly, knowled at this dealership. From start to finish, the process was smooth, professional, and efficient. My service advisor was outstanding — friendly, knowledgeable, and kept me updated every step of the way. She took the time to explain everything clearly and made sure all of my questions were answered. The work was completed on time, and my vehicle was returned clean and running perfectly. It’s hard to find customer service like this these days, and this team truly went above and beyond. I highly recommend this dealership’s service department to anyone looking for honest, reliable, and top-quality service. Definitely a 5-star experience! More
Poor customer service in the service department. Aaron is a liar and the manager Alex is worse, didn’t take the time to hear me out to even understand my concerns. Felt rushed off the phone. Aaron is a liar and the manager Alex is worse, didn’t take the time to hear me out to even understand my concerns. Felt rushed off the phone. More

