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Group 1 GMC Southwest

Houston, TX

4.4
576 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 576 reviews

September 19, 2025

On the whole they do a good job with their service and communication with customer. More

by bgreentx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 21, 2025 -

Group 1 GMC Southwest responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 18, 2025

Thank you to Natasha my advisor. She was keeping me informed about my car. She helpme a lot, with my car. Thank you again. 100% More

by mayrapetunia2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha my advisor
Sep 21, 2025 -

Group 1 GMC Southwest responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2025

The service I received today was excellent! Jonathan Marin kept me up to date on the progress being made as the recall on my GMC Sierra was being handled! It was done in a timely manner and Mr. More

by givens.r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Marin
Sep 21, 2025 -

Group 1 GMC Southwest responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2025

Came in with no appointment. No problem. Finished scheduled maintenance and 3 recalls on time ad promised. Jonathan was pleasant and courteous and communicated in a timely man More

by Craigla67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Sep 19, 2025 -

Group 1 GMC Southwest responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

The service department is efficient and accommodating. I went in during the week late in the afternoon and was scheduled on the spot. The service technician was knowledgeable and offered several service More

by milton.coulon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Sep 11, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for your kind words and positive feedback! We're glad to hear that our service department was able to provide efficient and accommodating service for your 2023 Sierra. Our team is dedicated to prolonging your vehicle's life and ensuring our customers have a great experience. We appreciate your business and hope to see you again soon!

September 05, 2025

Very nice place to deal will! !! Very pleasant people took or quit and deal with try them... More

by jmadza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DOYLE HINGLE
Sep 08, 2025 -

Group 1 GMC Southwest responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

September 04, 2025

The dealership overall was very neat and clean. The bathrooms were clean, the snack bar was exceptional. Senad and Jay were very helpful as was the financial person that I dealt with(I’m so sorry More

by Cindy caldwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Senad, Jay, financial person
Sep 08, 2025 -

Group 1 GMC Southwest responded

Hello Cindy, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2025

Eugene Martin and Fred Webb in Sales was awesome, they was caring, considerate, knowledgeable and treated me with kindness More

by rholmes1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene Martin, Fred Webb, Luis Guerra
Sep 08, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2025

Very satisfied with the whole experience. The entire staff was friendly and answered all questions. Would recommend this dealership to all of my friends. Surely would buy from them again. More

by jay1058
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mack, Luis Guerra
Sep 07, 2025 -

Group 1 GMC Southwest responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2025

My GMC is a very light color interior when the disc the oil changes mats doors were stained with oil. Very disappointing More

by Lplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Sep 04, 2025 -

Group 1 GMC Southwest responded

Thank you for sharing your feedback. I sincerely apologize for the condition your vehicle was returned in after service. We understand how frustrating it is, especially with a light-colored interior, and this is not the level of care we aim to provide. I would like to personally make this right by arranging to have your vehicle’s interior professionally cleaned at no cost to you. I could not find your information in my database. At your convenience, please contact me directly so we can schedule a time that works best for you. We appreciate your business and the opportunity to restore your confidence in our service team. Please reach me Will Solano at 713-776-4654 or wilsolano@group1auto.com.

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