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Group 1 GMC Southwest

Houston, TX

Overview
Reviews
Vehicles
4.4
471 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 471 reviews

August 22, 2025

This was my third purchase with the dealership as usual the service was great from start to finish. The sales person was courteous and well informed on the model I purchased, Efrain Washington. Thoughtfull More

by Janice Reagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Washington, Luis Guerra
Report | Print
Aug 25, 2025 -

Group 1 GMC Southwest responded

Hi Janice, we're happy you found Efrain and team to be so supportive during your experience here at Group 1 GMC Southwest. We hope you have a great day!

August 22, 2025

Charged $200 diagnostic fee after not agreeing to pay to do repair today. Don’t plan on coming back. That is exorbitant. This was our 2016 Acadia. More

by Bill
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramirez
Report | Print
Aug 26, 2025 -

Group 1 GMC Southwest responded

Thank you for sharing your feedback. I apologize for the concern regarding the diagnostic fee on your visit. This charge reflects the professional time and resources required to identify vehicle issues, but I want to personally review your experience. Please contact me directly at 713-776-4654 so I can address this with you. Best Regards, Service Director Will Solano

August 21, 2025

Great overall car buying experience throughout the whole process. They were very helpful and prices were competitive. Jhonatan was great to work with. More

by Grlabruyere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonatan, Luis Guerra
Report | Print
Aug 24, 2025 -

Group 1 GMC Southwest responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 19, 2025

I was treated courteously and had a very professional salesman and staff as I purchased my new vehicle. Everything was done in a timely manner and my salesperson fully explained all the features in my tr More

by mikey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Washington
Report | Print
Aug 20, 2025 -

Group 1 GMC Southwest responded

Hi Mikey, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2025

Jordan was rude. Spent $900 and the oil life was not reset, and the brake life hasn't been reset after getting brake pads replaced. Very disappointed. More

by jp1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan at Service Dept
Report | Print
Aug 19, 2025 -

Group 1 GMC Southwest responded

Thank you for sharing your feedback. I sincerely apologize for the experience you had during your recent visit. We take concerns about service quality and staff interactions very seriously, and I regret that we fell short of expectations. I appreciate you taking the time to speak with me this morning. I am actively working on a solution to ensure your concerns are addressed and that your vehicle is properly taken care of. Your experience is important to us, and we are committed to making this right. We appreciate your patience and opportunity to improve. Thank you! Will Solano Service Director 713-776-4654.

August 16, 2025

Not a pleasant feeling after spending money. The two appeared to be distracted. I don’t feel I was taken seriously today. More

by Amanda Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ramirez
Report | Print
Aug 19, 2025 -

Group 1 GMC Southwest responded

Thank you for taking the time to share your experience and for speaking with me directly. We’re truly sorry your visit didn’t meet expectations. Your feedback is valuable, and we’re already addressing this with our team to ensure a better experience moving forward. We appreciate the opportunity to earn back your trust. Thank you! Will Solano Service Director 713-776-4654

August 13, 2025

Efficient, kind,educated, nice and great costumer service. In my experimce since I did arrive in GMC dealerships all personal in there are so professional. More

by fajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Aug 15, 2025 -

Group 1 GMC Southwest responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Great dealership. Great seller Fred Webb. He made everything so easy. Thank you Fred Webb More

by glenda.albritton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Webb awesome ⭐️⭐️⭐️⭐️⭐️, Luis Guerra
Report | Print
Aug 12, 2025 -

Group 1 GMC Southwest responded

Hi, thanks for your praise and kind comments about Fred. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2025

Love the customer service. I was taken care of right away. An app inform me of other issues that may be occurring with my vehicle. I thought that was helpful.. More

by fit4lyfegym1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Guerra
Report | Print
Aug 12, 2025 -

Group 1 GMC Southwest responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

Very nice and knowledgeable salesman John. Finance team very helpful. Will go back as I’m looking for a cash car More

by Vincent Herrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John from sales
Report | Print
Aug 09, 2025 -

Group 1 GMC Southwest responded

Hi Vincent, thanks for your praise and kind comments about John. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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