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Group 1 GMC Southwest
Houston, TX
438 Reviews
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Showing 438 reviews
June 16, 2025
I had a really disappointing experience at Sterling McCall GMC. I initially spoke with a young guy named Johnathan who constantly overtalked me and didn’t seem interested in listening to what I actuall McCall GMC. I initially spoke with a young guy named Johnathan who constantly overtalked me and didn’t seem interested in listening to what I actually wanted. They gave me numbers on one truck, but I didn’t like that particular vehicle, so I started working with someone else named Floyd. He gave me numbers on a different truck, which was fine, and after a few days of back-and-forth—mostly because they kept texting me—I started thinking more seriously about the deal. At one point, I had three different people texting me, all pushing me to come in and buy the truck. I have the texts to prove it. Eventually, I got the numbers down to where I wanted them, but only after asking them to remove several add-ons I didn’t need. Be aware—they’ll throw in extra items to increase the price, so watch the numbers very closely when dealing with these salespeople. On top of that, Johnathan completely stopped responding to my texts. I had to call the finance guy directly. He looked at the numbers and—keep in mind, we had already been approved through GMC—realized something wasn’t adding up. He called them back, and then I was told they couldn’t sell me the truck after all. I hope this feedback reaches the owner, because this was one of the most frustrating dealership experiences I’ve ever had. I will never shop at Sterling McCall GMC again. More
by lsebren385
Employees Worked With
Johnathan, Floyd, Luis Guerra
June 13, 2025
Carlos gave GREAT service today! I will definately return. Loved the video from technicians. Good trustworthy service is hard to find. This is the service i receive everytime I visi I will definately return. Loved the video from technicians. Good trustworthy service is hard to find. This is the service i receive everytime I visit. More
by dholman
Employees Worked With
Carlos, Luis Guerra
May 31, 2025
Keith was great, very knowledgeable of the vehicles I looked at. Zach kept me close to my budget, until I got to the finance manager, he did his job, lol. Overall, great staff. I’ll be back in 3 years. looked at. Zach kept me close to my budget, until I got to the finance manager, he did his job, lol. Overall, great staff. I’ll be back in 3 years. More
by j.bridges03
Employees Worked With
Keith Mack, Luis Guerra
May 29, 2025
Charge me $800 TRUCK doing the same thing didn’t fix anything !!!! Just because I’m a woman they mess over me !!!! took my payment TRUCK doing the same thing🥲😕 anything !!!! Just because I’m a woman they mess over me !!!! took my payment TRUCK doing the same thing🥲😕 More
by milliewhite45
Employees Worked With
Carlos
