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Group 1 GMC Southwest
Houston, TX
447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 447 reviews
June 25, 2025
Ok but spent 5 long hours at dealership. Very slow. One floor mat missing and no users manual. Wiper flood low light is on. Never had instructions about car. After over 5 hours and no lunch Very slow. One floor mat missing and no users manual. Wiper flood low light is on. Never had instructions about car. After over 5 hours and no lunch I was ready to go. Started at 10:00 and I had appointment. Had to do accept finance as they didn’t accept a check. Just a gimmick. More
by Long
Employees Worked With
J Lim
June 19, 2025
I recently purchased a car through Jay and the experience was smooth from start to finish. Jay was knowledgeable, patient, and genuinely listened to what I was looking for. No pressure, no pushy tactics—just was smooth from start to finish. Jay was knowledgeable, patient, and genuinely listened to what I was looking for. No pressure, no pushy tactics—just clear communication and honest guidance. I felt well-informed throughout the process and ended up with a car I truly love. Highly recommend Jay for the car presentation and Brittany for follow ups! More
by AJdatme
Employees Worked With
Jay, Brittany, Luis Guerra
June 16, 2025
I had a really disappointing experience at Sterling McCall GMC. I initially spoke with a young guy named Johnathan who constantly overtalked me and didn’t seem interested in listening to what I actuall McCall GMC. I initially spoke with a young guy named Johnathan who constantly overtalked me and didn’t seem interested in listening to what I actually wanted. They gave me numbers on one truck, but I didn’t like that particular vehicle, so I started working with someone else named Floyd. He gave me numbers on a different truck, which was fine, and after a few days of back-and-forth—mostly because they kept texting me—I started thinking more seriously about the deal. At one point, I had three different people texting me, all pushing me to come in and buy the truck. I have the texts to prove it. Eventually, I got the numbers down to where I wanted them, but only after asking them to remove several add-ons I didn’t need. Be aware—they’ll throw in extra items to increase the price, so watch the numbers very closely when dealing with these salespeople. On top of that, Johnathan completely stopped responding to my texts. I had to call the finance guy directly. He looked at the numbers and—keep in mind, we had already been approved through GMC—realized something wasn’t adding up. He called them back, and then I was told they couldn’t sell me the truck after all. I hope this feedback reaches the owner, because this was one of the most frustrating dealership experiences I’ve ever had. I will never shop at Sterling McCall GMC again. More
by lsebren385
Employees Worked With
Johnathan, Floyd, Luis Guerra
