Group 1 GMC Southwest

POOR SERVICE AND OUTRAGEOUS PRICE FOR REPAIRS TOOK MY 2010 BUICK LACROSS IN TO SEE WHY MAINTENCE REQUIRED LIGHT WAS ON. GREGG SAID IT WOULD ONLY TAKE A FEW MIN. TOO 2 1/2 HOURS. THEN WAS TOLD THA TOOK MY 2010 BUICK LACROSS IN TO SEE WHY MAINTENCE REQUIRED LIGHT WAS ON. GREGG SAID IT WOULD ONLY TAKE A FEW MIN. TOO 2 1/2 HOURS. THEN WAS TOLD THAT I NEED TO CATALYTIC CONVERTERS THAT WOULD COST $1,000.00 EACH AND THE LABOR WOULD COST $1,000 ALSO. TOOK MY CAR BACK AND 2 DAYS LATER CONTACTED THE PARTS DEPARTMENT MYSELF TO GET A QUOTE AND WAS TOLD THAT THE PARTS WOULD COST ME ABOUT 500 TO 541 EACH. IF I WOULD HAVE LET THEM WORK ON MY CAR I WOULD HAVE BEEN RIPED OFF. DON'T KNOW IF THIS IS BECAUSE I'M A FEMALE OR NOT BUT I WILL BE REPORTING THIS TO NEWS MEDIA AND ANYONE ELSE THAT WILL LISTEN. A TOTAL RIP OFF. More

Horrible Repair Service I hope my path and that of this dealership never crosses again, ever. What should take no more than a week to fix took this dealership three months I hope my path and that of this dealership never crosses again, ever. What should take no more than a week to fix took this dealership three months and at the end of the day, they still did a bad job. The bare metal on my steering column remains exposed and they have the audacity to tell me they couldn't do anything about it. Trust me, you don't wanna use this dealership for your repair work. You call them, leave a voicemail and they never call you back. In fact, I believe the contact person at the service department with whom I had to deal deliberately ignored my calls. I can't tell you enough how irritated I am with this dealership. I always had to call and push them for them to move a finger on my vehicle. They never would have cared if my vehicle remained with them for a while year. This is by far the worst repair experience of my life. Seriously. More

Broken Trust I took my GMC Jimmy Truck to have it evaluated for repair. I informed the service department that I would be purchasing a new vehicle and wanted to k I took my GMC Jimmy Truck to have it evaluated for repair. I informed the service department that I would be purchasing a new vehicle and wanted to keep my GMC Truck if the repairs were possible. I paid $3,494.69 to have the vehicle repaired. After some time when I went to pick up the vehicle, the truck did not start. I returned the next weekend to pick up the truck and the vehicle would not drive over 30 mph. I had a difficult time returning to the dealership from the feeder road because of the inconsistent driving and slowed speed. To date, I have not heard anything from the Service Department. I am very disappointed because I had been bringing my GMC Jimmy Truck for service at Sterling MCCall Buick GMC since 2004. Previously I was with a GMC dealership that went out of business. I have always followed the prescribed service that Sterling McCall recommended. I had come to trust the Service Department implicitly. Still no resolve and the trust has been broken with Sterling McCall Buick GMC. More

Warranty Service I received a Letter that my Auto Throttle Body needed to be replaced also my Air bag. I had an engine light on and the service person told me I had t I received a Letter that my Auto Throttle Body needed to be replaced also my Air bag. I had an engine light on and the service person told me I had to get that fixed first to I went home and took it to my mechanic and he told me that was a bunch of crap as GMC service department could have done that. once that was taken care of I took it back to the dealer where they told he couldn't do anything because the light was out! I was so upset! So I told him about the air bag he said he didn't have anything in his computer about the air bag so he wouldn't do anything on it! So he kept my Truck and got an email saying my truck was ready and told there was nothing they could do! I told them my mechanic found that my auto toddle body was bad and needed repalceing they refused to change it out or my air bag! I will never ever buy another GMC as long as I live! I had even bought a GMC for my wife but never will I buy one again! I had been a loyal customer all my life but never again. Thank you More

My purchase of a Sierra 1500 Crewcab truck My experience of purchasing a Sierra 1500 crew cab truck was excellent. It was a good learning experience. The sales agent and staff were very helpful My experience of purchasing a Sierra 1500 crew cab truck was excellent. It was a good learning experience. The sales agent and staff were very helpful, respectful and professional. I would definitely come back to see this sales agent again for my vehicle buying needs and will surely recommend him. More

2012 Gmc Terrain engine light I had a 0730 appointment this morning.1st experience, I encountered no greeting, 2.They didn't have any idea why I was there,and the information was o I had a 0730 appointment this morning.1st experience, I encountered no greeting, 2.They didn't have any idea why I was there,and the information was on the paper in his hand.I explained to him that I had to go too work,and I need a car.Until my car repairs are completed.A Caucasian lady drove up behind me.It just so happen,I was able to witness,the experience of character as the staff acknowledged all of her request.As I pulled away distraught,tears just flower down my eyes,I drove a car with the ignition light on and stewring wheel wobbles continously.I will never returned to that place anymore. More

The best SUV with the best Dealer Since the momement I asked for information through the Costco program, then when we stepped in the dealership and Ambar welcomed us, and throughout th Since the momement I asked for information through the Costco program, then when we stepped in the dealership and Ambar welcomed us, and throughout the entire purshase experience with John P., we received the best service. And the best SUV...we love our Enclave!. John understood what we wanted and what we needed. Thanks! More

It was the best Because the salesman that help was really nice and helpful and he knew what he was doing.and he took time to explain how everything worked Because the salesman that help was really nice and helpful and he knew what he was doing.and he took time to explain how everything worked More

Great car buying experience One of the best dealer experiences I have had so far. Everyone was so helpful and nice. I will be shopping here first for all of my car needs. One of the best dealer experiences I have had so far. Everyone was so helpful and nice. I will be shopping here first for all of my car needs. More

Great Service Overall the interacting with Houston's service representative and repairing vehicle in a timely matter was great! The only concerns I had was with the Overall the interacting with Houston's service representative and repairing vehicle in a timely matter was great! The only concerns I had was with the durability and dependability of the vehicle itself. The 2015 GMC Sierra Denali was purchased December 2015. After only 3700 miles the new vehicle transmission went out and left me stranded in Houston (I was there for the weekend and had to return to work but the truck was not ready until Wednesday). I thank God that the warranty covered the replacement of the transmission, but I was at an inconvenience in trying to get my truck back home to Louisiana. Houston dealership could not help me and the dealership in Louisiana where vehicle was purchased wanted to charge me $350.00 so someone could pickup in Houston and drive back (not transport back) to Louisiana. I felt a better option should have been available since manufacturer was at fault (defected transmission). Thanks to staff of Sterling McCall Buick GMC of Houston for making this experience positive . More