Group 1 Hyundai Southwest Houston

I recently purchased a car from Group 1 Hyundai Southwest in Houston, TX, and it was truly the best car-buying experience I’ve ever had. From start to finish, the process was peaceful, seamless, and compl in Houston, TX, and it was truly the best car-buying experience I’ve ever had. From start to finish, the process was peaceful, seamless, and completely stress-free. The entire staff was incredibly friendly and attentive, creating a welcoming environment that made the whole experience enjoyable. I especially appreciated the transparency in pricing, which made me feel confident and comfortable throughout the purchase. I want to give a special shout-out to Andy Tran, who was absolutely outstanding. Andy was respectful, friendly, knowledgeable, and enthusiastic every step of the way. He took the time to answer all of my questions, explained everything clearly, and made sure I found the right vehicle for my needs. Without a doubt, he is the best car salesman I’ve ever dealt with. If you’re looking for a dealership that truly cares about its customers and provides a smooth, honest buying experience, I highly recommend Andy Tran and the team at Group 1 Hyundai Southwest. Thank you again for making this such a great experience! More

I experienced some issues with a recent maintenance service on my vehicle. However, after I contacted the service director (Heather) she kindly helped resolve my concerns to my satisfaction. I apprecia service on my vehicle. However, after I contacted the service director (Heather) she kindly helped resolve my concerns to my satisfaction. I appreciate her prompt response and assistance. At other dealers I have dealt with, service directors are not as responsive, difficult to contact, and could care less about a customer’s dissatisfaction with the vehicle service provided. The quick response I got at this dealer service department is a huge plus. More

Exceptional dealership. All the sales staff were so professional. Quincy the sale rep is .excellent All the sales staff were so professional. Quincy the sale rep is .excellent More

Great service I was pleased with the service and go beyond to help me thank you again beyond to help me thank you again More

I purchased a used 2019 Hyundai Santa Fe from Group 1 Hyundai Southwest Houston less than six months ago. Recently, the vehicle suffered a major transmission failure that left it inoperable. From the fi Hyundai Southwest Houston less than six months ago. Recently, the vehicle suffered a major transmission failure that left it inoperable. From the first day of service, I explained that I am a teacher with a mandatory commute and no transportation. I requested loaner or rental assistance and communicated my hardship to multiple staff members as well as Hyundai Consumer Affairs. During the service process: • My vehicle sat awaiting diagnosis due to staffing delays. • I was informed the assigned technician became ill and the vehicle had to be reassigned. • These delays were internal and outside of my control. • Despite early communication, management later denied knowledge of my transportation hardship and refused assistance. Because no assistance was provided, I incurred over $1,400 in rental expenses just to maintain my commute. The inspection confirmed internal transmission failure requiring a $4,500+ replacement, despite the vehicle being otherwise well maintained. Given that this catastrophic failure occurred less than six months after purchase, I expected accountability, communication, and reasonable customer support. I remained cooperative, approved diagnostics, and followed all procedures. I am simply seeking fair treatment and a reasonable resolution. — Dominique Joiner More

I highly recommend Group 1 Hyundai! ! All employees are very professional and friendly especially to our sales agent, Shelby Frizzell. Overall, we are over the top satisfied with our pur ! All employees are very professional and friendly especially to our sales agent, Shelby Frizzell. Overall, we are over the top satisfied with our purchase. More

Luis was very intentional with my vehicle, he asked me all need to know questions, most importantly, he made sure I got my car back in time enough to get the kids from school all need to know questions, most importantly, he made sure I got my car back in time enough to get the kids from school More

Not a fan of their service department - slow & unorganized. However, all usually works out ok. unorganized. However, all usually works out ok. More

Tevin is really great , friendly and helpful . car was super clean when I picked up after lunch . car was super clean when I picked up after lunch . More