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Group 1 Hyundai Southwest Houston
Houston, TX
1,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,221 reviews
August 31, 2026
I had an absolutely fantastic experience purchasing my car! From beginning to end, the entire process was smooth, easy, and genuinely enjoyable. A huge part of that was thanks to Thomas, who was exception car! From beginning to end, the entire process was smooth, easy, and genuinely enjoyable. A huge part of that was thanks to Thomas, who was exceptional to work with. Thomas was professional, knowledgeable, patient, and never made me feel pressured or rushed. He took the time to answer all my questions, explained everything clearly, and made sure I felt completely comfortable with my decision. His friendly personality and attention to detail made what can sometimes be a stressful experience feel effortless. I truly felt that Thomas cared about making sure I was happy with my purchase rather than simply making a sale. That level of customer service is hard to find these days. I absolutely love my new car and couldn't be happier with the entire experience. Thank you, Thomas, for going above and beyond! I would highly recommend asking for him if you're looking for a great car-buying experience. Five stars all the way! More
by Wioletta
Employees Worked With
Thomas and Gabriel
August 28, 2026
Went in for an Oil change and tire rotation, the guy must have had a brain fart because he didn’t rotate the tires and didn’t tight the filter. The car sat for a week and left a large oil spot on my drivewa have had a brain fart because he didn’t rotate the tires and didn’t tight the filter. The car sat for a week and left a large oil spot on my driveway. More
by Matt B
Employees Worked With
Margarita Pochtovaya
August 26, 2026
The staff were very pleasant and I want to give 5 stars to Anthony Wong who went out of his way to get me the best price out the door, he always had a big smile and he even treated me to snacks when he hea to Anthony Wong who went out of his way to get me the best price out the door, he always had a big smile and he even treated me to snacks when he heard I did not have lunch! Way to go Anthony!! More
by Wjschofield1
Employees Worked With
Anthony Wong
August 24, 2026
The after service you get at the service department has drastically dropped from before they switch names to Group 1. The advisor can be more informative and more supportive/ helpful than just trying to br drastically dropped from before they switch names to Group 1. The advisor can be more informative and more supportive/ helpful than just trying to brush people off. More
by Annio713
Employees Worked With
Mark Alas, Margarita Pochtovaya
August 24, 2026
Thank you for the great service- Mr. Cedric Rodgers did a great job. Understood my stress and worked hard on taking care of my car soonest possible. Cedric Rodgers did a great job. Understood my stress and worked hard on taking care of my car soonest possible. More
by cevemo96
Employees Worked With
Cedric Rodgers
August 18, 2026
Appreciate this dealership for honesty and Aaron Galvan for his good customer service , At West Hyundai they baited me with a good offer for a pre owned vehicle, i drove 45 minutes to be there with reassur for his good customer service , At West Hyundai they baited me with a good offer for a pre owned vehicle, i drove 45 minutes to be there with reassurance that the car was there only to be told once i got there that it was not. That was like only three hours after i set an appointment. In any case the internet sales staff at this dealership were honest with what they have available. I ended up buying a new car. Businesses should be aware that truthfulness is still a virtue that customers still value. More
by sisonwendy
Employees Worked With
Aaron Galvan
August 14, 2026
Very courtesy, professional and considerate service. Appreciate Caleb specifically being communicative with the recall and service process and trying his best to get our car back to us on time. Appreciate Caleb specifically being communicative with the recall and service process and trying his best to get our car back to us on time. More
by Warren.cinthia
Employees Worked With
Caleb
