Group 1 Hyundai Southwest Houston

Group 1 Hyundai, Houston, Texas: I would not recommend. They share your information for solicitation purposes outside the scope of business. Service department: in addition to the dealership itself, the s They share your information for solicitation purposes outside the scope of business. Service department: in addition to the dealership itself, the service department also follows the same practices of trying to upsell you (sell sell sell) or make you buy something outside the nature of why you contacted the service department. More

I appreciate the maintenance package that they offered. It seems like a great deal. My service tech, Cedric provided excellent service. I was able to book my oil change and get it done the same day. I was It seems like a great deal. My service tech, Cedric provided excellent service. I was able to book my oil change and get it done the same day. I was appreciative of that. More

Worst Service I have had here. I had my vehicle serviced on Monday, October 19, 2026, was just going in for an oil change. Upon the service tech Cedric checking my vehicle he said I had my vehicle serviced on Monday, October 19, 2026, was just going in for an oil change. Upon the service tech Cedric checking my vehicle he said I needed a tire rotation. I went on to explain to him that one of my front tires were bad so I couldn't get them rotated. Once checking the bad tire he went on to say yes I can get the rotation but needed an alignment as well. I agreed to the alignment, oil change and tire rotation. I was a waiting customer, so asked an approximate wait time, I was told 1 1/2-2 hours. Instead of waiting that entire time, I had my boyfriend come to take me to run errands while we wait for my vehicle. We arrived back in two hours only to find out my vehicle hadn't even been taken to the back for anything to be done. Upon my boyfriend getting a little testy, we see my vehicle being taken to the back for service. My boyfriend asked the tech about the services to be done and how much longer it would be, he explains he is only doing an oil change and tire rotation and it would be ready in about 15 minutes. Well what happened to the alignment? He said that wasn't on the ticket. Upon me asking Mr. Cedric he began to tell the tech yes, only oil change and tire rotation. I said what happened to alignment, he says oh yeah that too. Well no alignment was done even though I paid for it, my car is still drifting and the service took over 3 1/2 hours for me to get my car back. My appointment was at 3pm, we left at 6:45pm and they close at 7pm. Not to mention they tried to charge me a ridiculous price that Mr. Cedric had to fix because I wasn't paying it after we spoke about the oil change plan and the alignment. I biggest complaint was their was no communication as to what was taking so long on my car, how long it would be or nothing. I also left with no oil change sticker to let me know when to bring my car back for the next service because at this point they were rushing through my service. Not to mention, I wasn't the only one who had been their that long. More

My husband and I had a great salesman and everyone was so friendly. We have no problem with the deal ship itself but we have had the vehicle 3 days and today the “check engine” light came on. We bought a pre friendly. We have no problem with the deal ship itself but we have had the vehicle 3 days and today the “check engine” light came on. We bought a preowned vehicle. We had a diagnostic done and it says it’s the Catalytic Converter. Fortunately for us the Sales Manger text to check up on us, which is awesome. She did say we would have to bring the vehicle back to the same dealership to have it checked but unfortunately for us we live an hour away. We are hoping this can be taken care of. We are a little disappointed but will give the benefit of the doubt in hopes that we don’t have more problems with the car. More

Best service ever , the attention from each individual . I will definitely be coming back to group 1 Hyundai I will definitely be coming back to group 1 Hyundai More

MARK is good, he helped me every things today, thank you for your help next time see you again for your help next time see you again More

I have been a part of this dealership for many, many years. I have seen people come and go. But, through it all. every time I call to schedule an appointment, when I go in for my appointment, I'm greete years. I have seen people come and go. But, through it all. every time I call to schedule an appointment, when I go in for my appointment, I'm greeted and treated with a great deal of respect from everyone. More

Cedric did a great job as usual with service and communication. He explained thoroughly with prompt service. communication. He explained thoroughly with prompt service. More

I've had excellent service each time I have taken my car in for routine maintenance. I can always get a quick appointment. in for routine maintenance. I can always get a quick appointment. More

Everything was good. Except the long waiting without an explanation really got to me. I would maybe recommend Except the long waiting without an explanation really got to me. I would maybe recommend More