Group 1 Hyundai Southwest Houston

Should be a negative took 2 hours for an oil change and tire rotation. I never seen employees work so slow. The service manager need to look at the staffing and should be fired. They just walk in circles a tire rotation. I never seen employees work so slow. The service manager need to look at the staffing and should be fired. They just walk in circles and tell you your brand new car needs maintenance thatbis recommend for a 60k vehicle. Then they don't put your equipment back in your car and don't call you to let you know. This place is terrible. More

Staff was helpful and friendly and the service seemed fairly prompt but it was expensive. fairly prompt but it was expensive. More

Not sure if this is a Hyundai issue or the dealer issue! ! AC on my 3 year old Elantra stopped cooling. They charged me $450 on something that should have been covered under warranty! Very disappointed!! ! AC on my 3 year old Elantra stopped cooling. They charged me $450 on something that should have been covered under warranty! Very disappointed!! More

SMcCH is the epitome of professionalism, especially their first class service department! You'll have a tough time leaving there feeling any other way than very satisfied! first class service department! You'll have a tough time leaving there feeling any other way than very satisfied! More

John was my representative, and he was amazing. I got his card and will definitely be going back. I got his card and will definitely be going back. More

Picked up a pre-owned 2006 Ford Ranger. Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and help Big thanks to Andy for helping us get the truck. My card locked up and, as someone with autism, the situation got overwhelming, but his calm and helpful attitude made a big difference. More

Andy Tran was the sales specialist who helped me from my first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and considerati first interaction to the moment I drove away with my new truck. I don't mean this lightly, it wouldn't have happened without his care and consideration for others. He went above and beyond all expectations. He remembered our initial conversation in great detail, which to me, says a lot. But, if he is to be praised, it shouldn't just be for his memory. It was not just his attention to details, it was his follow through that saved the day. Andy Tran heard that I experienced trouble when trying to finalize my purchase. He got a hold of me immediately, even though I had already left without my truck, only half paid for, to ask what happened. He consulted other members of Sterling McCall Hyundai on our behalf and came up with a solution! Which didn't just help us get a truck and him a commission, he provided us with something much greater. A sense that someone saw us and someone listened and cared, and in our world, that's beyond rare. I wonder if he realizes how much of a difference he made in our lives today. I can't commend him enough. Thank you, Andy. When we are ready for a second vehicle, we'll be asking for Andy Tran. More

Went in for an oil change. Did not wait too long. Staff communicated the entire time. Pleasant experience! Did not wait too long. Staff communicated the entire time. Pleasant experience! More

We are from Youngsville Louisiana. Last night we were in Houston going to dinner , when my husband hit a pot hole and tore the inside of my right front tire. I called them this morning Last night we were in Houston going to dinner , when my husband hit a pot hole and tore the inside of my right front tire. I called them this morning to see if they had a tire. The answer they could get me one by 1:30 this afternoon. When I got to the dealership they took my keys and brought my car around and started to work on it. We are so grateful and blessed that Donhan Murrell took excellent care of us kept us inform the whole time. Especially after the day we had at MD Anderson. Our car was washed and clean, Thank you very much for the excellent care More

It was smooth ride from first visit till buying the car . Farshad and his team were very helpful and ensured I get great deal Farshad and his team were very helpful and ensured I get great deal More