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Group 1 Hyundai Southwest Houston

Houston, TX

Overview
Reviews
4.5
1,171 Reviews
Call Dealership (713) 981-3990
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10301 Southwest Fwy.

Houston, TX

77074

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Showing 1,171 reviews

June 25, 2025

Troy my advisor is great. He explain the time it would take to service the car. I was updated and charges explained. I will continue to bring the car to sterling for service More

by Sonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
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Jun 26, 2025 -

Group 1 Hyundai Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 23, 2025

Sterling McCall Hyundai is conveniently located, has WiFi, and work space if you need to wait at the dealship while your car is being serviced. More

by lesar51
Workmanship
Recommend Dealer
Yes
Employees Worked With
Heather Woodard, Frank Galan
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Jun 25, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

9am oil change appt. Arrived 8:30am. Didn’t get out til 11:30-for an OIL CHANGE! Second time same-no more! More

by lmlee786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 21, 2025 -

Group 1 Hyundai Southwest Houston responded

We sincerely apologize for the extended wait time you experienced during your recent visit. While we do believe you were notified ahead of time that we were experiencing a backup before your vehicle was written up, we completely understand that the delay did not meet your expectations — especially for an oil change. Please know that in situations like this, we also offer a complimentary ride share service so you don’t have to wait at the dealership; we would have been more than happy to arrange that for you. We truly value your time and your business, and we’re very sorry for the inconvenience. We appreciate your feedback and will continue to work on improving our processes to serve you better in the future.     Thank you,  Heather Woodyard Service Director 713-981-3948 hwoodyard@sterlingmccallhyundai.com

Jun 21, 2025 -

lmlee786 responded

Thank you for your response. However, an "appointment" carries the expectation that you have a reserved spot. An oil change does not take an extended period of time. I had things to do - which, again, is why I made an appointment in the first place. I took respect of the dealership time and arrived well ahead of my appointment time with no expectations of getting in "earlier". I just don't like the idea of arriving late to an appointment. I also expect MY time to be respected. I indicated on my appointment that I would be waiting. I don't even wait that long at the doc office! And then, your service personnel indicated I needed both air filters. I had replaced them just two months prior. Yes, the video showed a little debris, which is totally normal. I also paid less than half the price that was quoted for the filters when I replaced them. This is not acceptable.

June 19, 2025

Super patient, kind, understanding, and genuinely wanting the best choice for each customer's needs. They explain every step of the process too! More

by Nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria, Philip, Alejandro (remotely) were fantastic!!!, Frank Galan
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Jun 21, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi Nicole, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. We hope to be of service to you again in the future. Best wishes, Sterling McCall Hyundai

June 18, 2025

Don’t have much to say about the dealership itself but Lisa priest is awesome. She goes above and beyond every time. We have bought 4 cars from her now and has been amazing every time. Sterling McCall are More

by Liz.oliver01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Priest
Report | Print
Sep 13, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we're so glad we could go above and beyond your expectations! Please don't hesitate to reach out if there's anything else we can do for you.

June 14, 2025

All the workers at this dealership are very friendly and accommodating. They are ready to help you with any questions or concerns you may have. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric, Frank Galan
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Jun 16, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi Christina, thank you so much for your positive comments about Sterling McCall Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

My appointment today was great. Each individual I spoke to was very professional and courtesous. I will be returning to this location for my maintence service. Thank you. More

by Cx332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillion
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Jun 14, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

Amazing dealership ! Shoutout to Maurice and the gentleman working with him, made buying my first car an amazing experience :) ! More

by brittneytalley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice
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Jun 09, 2025 -

Group 1 Hyundai Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2025

Muy buena atención por parte de Donhan Murrell. Excelente servicio. Y sala de espera impecable. More

by Trino Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donhan Murrell, Frank Galan
Report | Print
Jun 07, 2025 -

Group 1 Hyundai Southwest Houston responded

Hola Trino, nos alegra que nuestro personal te haya brindado tanto apoyo durante tu experiencia en Sterling McCall Hyundai. No dudes en contactarnos si hay algo más que podamos hacer por ti.

June 01, 2025

Cedric took care of all my needs during my visit. He was polite, patient, and saw that my care received the best technical treatment. More

by edidiongrebong
Recommend Dealer
Yes
Employees Worked With
Cedric
Report | Print
Jun 03, 2025 -

Group 1 Hyundai Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with Cedric! Feel free to reach out to us if you need anything. Have a wonderful day.

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