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Group 1 Hyundai Southwest Houston

Houston, TX

4.5
1,243 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 1,243 reviews

July 23, 2026

Just love your service. .doing a wonderful job..keep up the good works...thank you very much More

by mwaithe
Workmanship
Recommend Dealer
Yes
Employees Worked With
Geraldo Castro Jr
Jul 26, 2026 -

Group 1 Hyundai Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

July 11, 2026

The service department is a mess. The over site on work being done is really bad. My car was there a month for bad gas. Because no one listened to the customer. “Ie” me. Two weeks and More

by whiteowllady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margarita Pochtovaya
Jul 15, 2026 -

Group 1 Hyundai Southwest Houston responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced during your service visit. We recognize that our communication did not meet your expectations, and we understand how disappointing that can be. While your vehicle presented a challenging issue, our team ultimately diagnosed and repaired it successfully. We know the time it took and the lack of updates along the way made the experience frustrating, and we apologize for that. We’d also like to clarify that the $200 for the loaner vehicle was not a charge. It was only a temporary authorization hold, similar to the security deposit required by most rental companies such as Enterprise. That hold is released once the loaner is returned in accordance with the agreement. We appreciate your feedback, as it helps us improve our processes and communication. Thank you for giving us the opportunity to repair your vehicle, and we wish you many trouble-free miles ahead.     Thank you,  Heather Woodyard Service Director 713-981-3948

July 10, 2026

Everyone at the dealership was very professional and helpful. Aaron Galvan was my salesman and he was the best. He worked with me for the best deal and spent a great deal of time helping me get familiar More

by bgilmore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margarita Pochtovaya
Jul 12, 2026 -

Group 1 Hyundai Southwest Houston responded

Hello, we are so happy to read such a great review about Group 1 Hyundai Southwest Houston! Thanks again for the recommendation, and have an amazing day!

July 07, 2026

Mark Alas was very professional explained the service, fast & courteous, He did all of The explaining & was the contact from intake to final invoicing .. 💥💥💥💥💥 More

by Pepi.Nichols
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Alas
Jul 08, 2026 -

Group 1 Hyundai Southwest Houston responded

Hi, we're happy you found Mark to be so supportive during your experience here at Group 1 Hyundai Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2026

Caleb took the time to listen and understand the issues with my car. Michael, the mechanic, diagnosed and fix the problems. Thanks to Caleb & Michael I’m aware of what will need replacing in the future. I More

by Alli03davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep. Caleb, Mechanic Michael
Jul 05, 2026 -

Group 1 Hyundai Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Hyundai Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2026

Hyundai dealer care about customer good care of the my car. The people who works there are so nice More

by Eunhee9829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero, Margarita Pochtovaya
Jul 05, 2026 -

Group 1 Hyundai Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2026

The dealership was nice and clean but the wait was not exactly great. The advisor asked if I wanted to wait an additional 30-45 minutes for a carwash. I declined because I had already been there an hour a More

by ecme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 06, 2026 -

Group 1 Hyundai Southwest Houston responded

Thank you for taking the time to leave us a review. We apologize for the long wait you experienced and we understand your decision to decline the additional carwash. We appreciate your feedback and will use it to improve our service.

July 02, 2026

I told several times that i purchased promotion which is $189 for 3 oil changes last september and it was my 2nd oil change but i totally ignored and charged full amount of oil change. I send text message a More

by Sungjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
Jul 06, 2026 -

Group 1 Hyundai Southwest Houston responded

Good afternoon,   We have reached out to you to correct this oversight and have been unsuccessful in reaching you. We will continue to try to make contact with you and refund the overpayment - since the oil change was in fact covered.    Thank you,  Heather Woodyard   Service Director 713-981-3948

June 27, 2026

I've bought and sold dozens of cars in my life. This was by far the best purchase process ever thanks to Shelby and Shane! I brought in my car not even ready to trade it in and within two hours I h More

by Ed_greenstein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby and Shane
Jun 29, 2026 -

Group 1 Hyundai Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2026

Dillon is the best service manager! Everything went well with Luis as my service advisor More

by laservos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon and Luis, Margarita Pochtovaya
Jun 29, 2026 -

Group 1 Hyundai Southwest Houston responded

Hello Laservos, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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