Group 1 Hyundai Southwest Houston

Group 1 Hyundai Southwest Houston responded

Thank you for your feedback. I would like to speak with you directly regarding your concerns, as I do not see where your vehicle has been at our dealership for any repairs totaling $1,300. From our records, your recent visit was for maintenance only, during which we performed an oil change. At that time, we also advised you that a non-OEM part was causing your check engine light. I want to ensure that we review this matter thoroughly and provide you with accurate information. Please contact me directly so we can discuss your experience in detail and work toward a resolution. Thank you, Heather Woodyard Service Director 713-981-3948

adrianwolder responded

My car was initially dropped off August 25, and returned September 3. I own a 2016 Hyundai Elantra. Earlier this year, I brought my car to the dealership for a recall on the knock sensor. At that time, the car was also running rough, but I was told that the recall service addressed the issue and the diagnostic came back fine. The car was returned to me with no further repairs recommended. Fast forward to August: the car began experiencing the same acceleration issues again, though no check engine light was present. I depend on my vehicle for work and to transport my child, so I took the car to AutoZone and a trusted mechanic first. Both confirmed no diagnostic codes, and my mechanic even stated that the spark plugs and coils were fine. He recommended waiting until the check engine light came on, but I chose instead to take it directly back to Hyundai to avoid further issues. At Sterling McCall Hyundai, I was initially told the car could not be looked at without a check engine light, but after test driving it, a technician confirmed it was indeed running poorly. A few days later, I was informed that the problem was my ignition coils and spark plugs, and I was quoted $878 for the coils and $277 for the plugs — despite my own mechanic saying they were fine. When I expressed that I could not afford that repair and planned to take the car back to my own mechanic, Mr. Wesley pushed hard for me to finance the work through a Sunbit loan, assuring me that “if you do this, the car will be fixed.” Trusting that assurance, I went forward with the $1,300+ repair. To my shock, I was told later that day the car was still not fixed and now needed a catalytic converter replacement costing $2,800 more. At this point, I felt completely misled. Not only had I been convinced to authorize an expensive repair that did not solve the problem, but I also could have saved over $2,000 by using my trusted mechanic (who later fixed the catalytic converter the same day for far less). On top of this, after the $1,300 repair failed to resolve the issue, Mr. Wesley attempted to connect me with a salesperson he described as “trusted” to discuss trading in my car. To my shock, I was told Hyundai would only give me $500 for my vehicle — right after I had just spent $1,300 on repairs at your dealership. Mr. Wesley even stated, “How much did you think it was worth?” and suggested I look at the situation as “a blessing in disguise.” These comments were not only dismissive and unprofessional, but they also added insult to injury. It felt as though I was being pressured into another financial loss, rather than being supported as a loyal Hyundai customer. I want to acknowledge that Don Murrell was very professional and understanding during this ordeal. He even admitted that if it were up to him, he would not have charged me for the coils and spark plugs given the situation. Unfortunately, Mr. Wesley’s dismissive and unprofessional attitude — including comments like “nobody forced you” — made me feel pressured, disrespected, and taken advantage of.

Group 1 Hyundai Southwest Houston responded

Thank you for the feedback! We'll definitely consider adding more to enhance your experience. We're happy to hear you enjoyed our coffee and work-friendly environment. Your satisfaction is our priority! Sterling McCall Hyundai Team

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind review! Your recommendation means so much to us; we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Group 1 Hyundai Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Hyundai Southwest Houston responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Group 1 Hyundai Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Hyundai. Kimberley0129, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Hyundai Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Hyundai Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Hyundai Southwest Houston responded

Thank you for taking the time to leave us a detailed review! We're glad to hear that our team provided timely and attentive service during your state inspection. We appreciate your feedback regarding our pricing and will take it into consideration as we strive to provide the best value for all of our customers. We hope to see you again for your future vehicle servicing needs!