Group 1 Nissan Cedar Park

People that work at the store are very nice and the service is very well done! service is very well done! More

Alex and Dylan ensured that my Frontier would be taken care of quickly as possible. The sound system had to removed and replaced. It was estimated to take 5-6 days to remove the dash, remove the system, t care of quickly as possible. The sound system had to removed and replaced. It was estimated to take 5-6 days to remove the dash, remove the system, test the system, coordinate with the warrant insurance company, get their approval (the longest part), get the new system shipped from Houston, and to get it installed. They were able to get all of this accomplished in less than 2 days. Very impressive as always. Group 1 Nissan in Cedar Park is my #1. More

Always am pleased with my visit! The service guys are always very friendly and I will always come back here. The service guys are always very friendly and I will always come back here. More

**Very frustrating service experience at Nissan Cedar Park** I brought my vehicle to Nissan Cedar Park because the sensor on my rear bumper had become dislocated. During the initial diagnosis, the se Park** I brought my vehicle to Nissan Cedar Park because the sensor on my rear bumper had become dislocated. During the initial diagnosis, the service team spent approximately **three hours** inspecting the issue and specifically told me that the sensor itself was working properly and only needed to be **relocated and calibrated**. Based on that explanation, I approved the repair. Yesterday, my vehicle remained at the dealership for approximately **four hours**, with very little communication. I repeatedly tried contacting the service department but could not get a clear update. This morning, after making approximately **5–6 calls** trying to find out what was happening, I was suddenly told that the sensor now needs to be replaced because they were unable to calibrate it. My concern is simple: **If the sensor was thoroughly diagnosed for three hours and I was told it was functioning properly, why was it only later determined that the sensor itself needed replacement?** I approved the replacement, but was then told it would take **another two days** to complete the repair. I don't have another vehicle available, which makes being without transportation extremely difficult, especially because I have a cardiac health history and need my vehicle for daily needs and appointments. I asked the dealership to return my vehicle temporarily so I could at least use it while waiting for the replacement part. Even after that request, I waited approximately **two hours** for the vehicle to be made available and still struggled to get a clear update. This experience has been extremely frustrating—not only because of the changing diagnosis and extended delays, but also because of the lack of communication and transparency throughout the process. I hope the management team reviews what happened here and improves both the diagnostic process and customer communication. Customers should not have to make 5–6 calls just to get basic information about their own vehicle. Dylan green is the only advisor who provide the good service More

The sales team are helpful. The service personnel are helpful. Do NOT UNDER ANY CIRCUMSTANCES PURCHASE A Nissan DEALER EXTENDED WARRANTY. I did on my 2023 Titan XD, I drove it The service personnel are helpful. Do NOT UNDER ANY CIRCUMSTANCES PURCHASE A Nissan DEALER EXTENDED WARRANTY. I did on my 2023 Titan XD, I drove it for three months and a motor mount broke. The warranty refused to fix it. Says it isn't bad enough. THEY Aren't the ones driving in a 50K dollar truck that feels like I'm sitting on a vibrator. I get headaches and ear pain. I will NEVER buy a warranty of ANY kind from Nissan again. Screw them for this. I am considering a lawsuit due to the inner ear strain and headaches. Not to mention this WILL kill the motor. More

Awesome customer service, focused on the goal of the deal and made it happen we'll definitely go back if I ever need a new car! and made it happen we'll definitely go back if I ever need a new car! More

Took care of my car quickly and thoroughly. It was easy to make the appointment. It was easy to make the appointment. More

Got to my car on time. Told me exactly how long it would take and was going to be done for my fuel injection maintenance. Told me exactly how long it would take and was going to be done for my fuel injection maintenance. More

From the sales associate Randall to the finance with Chris I couldn't have asked for an easier process and just love that they had my interest in mind and worked with me I would recommend them both 100% Chris I couldn't have asked for an easier process and just love that they had my interest in mind and worked with me I would recommend them both 100% More

I worked with Jimmy. My wife and I loved him. Very nice and not pushy. Great experience. My wife and I loved him. Very nice and not pushy. Great experience. More