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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,486 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,486 reviews

July 01, 2026

Megan has provided excellent information and service for my car, expect to use her again More

by B margita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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June 29, 2026

I took my Nissan leaf in for service. Ferris was my service technician. He was very detail oriented and went to every length possible to keep me informed. He showed genuine concern for my More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferris, Zachary Swimmer
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Jun 30, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy you found Ferris to be so supportive during your experience here at Group 1 Nissan Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2026

Great customer service every time no matter when I come, nor the time of day. They always greet you with a smile More

by T3qui4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Jun 29, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are so happy to read such a great review about Group 1 Nissan Southwest Houston! We hope you have a great day!

June 26, 2026

Very professional and helpful service department. They don’t nickel and dime you, and do a thorough job. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faris, Zachary Swimmer
Report | Print
Jun 27, 2026 -

Group 1 Nissan Southwest Houston responded

Hello Ben, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 24, 2026

People are polite and attentive. They keep one well informed of progress and problems during service. Work is done well and the waiting area is nice and comfortable. More

by santorotony2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
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Jun 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 20, 2026

Always Exceptional customer service. Annayh is amazing very knowledgeable and excellent customer service. Im extremely happy with the service More

by trebora.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh , Zachary Swimmer
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Jun 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found Annayh to be so supportive during your experience here at Group 1 Nissan Southwest Houston. If you have any further questions, please don't hesitate to reach out!

June 20, 2026

The service advisors are prompt and courteous! Always respectful. Nikita is one of the best More

by msdkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee, Nikita
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Jun 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found Nikita to be so supportive during your experience here at Group 1 Nissan Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2026

I am doing all maintenance, repairs and services in this place and they are always reliable and professional More

by ezzheikal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
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Jun 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2026

Need to improve customer service and commitment. They need to honor The coupons company has issued to give promotional offer. Not satisfied another disappointment on service end More

by Fazal Kamil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jun 23, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback and thank you for taking the time to talk with me this morning about your service experience. I sincerely apologize that we did not meet your expectations. We understand how frustrating it can be when promotional offers and coupons are not handled clearly, and we appreciate you bringing your concerns to our attention. Customer service and transparency are extremely important to us, and it is clear that we fell short during your visit. As discussed, I would like to offer you a complimentary oil service as a goodwill gesture and an opportunity for us to prove ourselves the next time you come in for service. We value your business and would appreciate the chance to earn back your trust. Thank you again for speaking with me and for giving us the opportunity to address your concerns. We look forward to providing you with a much better experience on your next visit. Lun Tu Service Drive Manager (281) 243-8777 ltu@group1auto.com

June 19, 2026

Have visited several times now and have always received great service in a timely manner. More

by Sarai Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Jun 22, 2026 -

Group 1 Nissan Southwest Houston responded

Sarai, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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