Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,438 Reviews
Call Dealership (281) 243-8600
View Awards

12230 Southwest Freeway

Stafford, TX

77477

Directions

By Type

Showing 1,438 reviews

April 24, 2026

This dealership has always provided good customer care, also by helping getting the best deal with the car you want. More

by Melissa T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
April 23, 2026

Very thorough and detailed during the entire process and explaining the findings and recommendations. Thanks! More

by Ahumbledlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
Report | Print
April 23, 2026

Service advisor was completely understanding and patient. Approachable and helpful in all aspects., Timely, professional communication with a smile. Customer service is very important. Dealership is clean , More

by Motor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Sulbaran , Zachary Swimmer
Report | Print
April 23, 2026

Mr. Lun Tu took care of all my Murano maintenance needs. It has been a pleasure working with him, and I really appreciate his genuine interest in his clients’ needs as he treats his customers as humans in a More

by Apple Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lun Tu
Report | Print
April 22, 2026

Very professional and customer friendly. Neat and Good ambience. Attending customer immediately. Overall excellent experience More

by Pulin Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
Report | Print
April 20, 2026

I always feel good to go to the group I nissan because they have very good service More

by Mahadale36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2026

Got me in and fixed my issue after just 3 months of buying from another company More

by Jbhound84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanchez
Report | Print
Apr 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2026

Bad, even with an appointment should not take 2 hours for an oil change also not friendly customer service at all. I will not buy another Nissan also will not come back for oil change I had a coupon from my More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Report | Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

We’re sorry to hear about your experience and appreciate your feedback. We understand that even with an appointment, a 2 hour wait for an oil change is frustrating and not the level of efficiency we strive for. This is something we will review with our team to improve moving forward. Regarding the shop charge, it is a standard fee that covers the cost of small, disposable materials and services used during the repair process, such as rags, cleaners, and proper handling of used fluids. These items are necessary to complete the service but are not installed on the vehicle. Our coupons do state that they apply to the service itself and are subject to taxes and shop charges. That said, we will communicate this clearly and provide a friendly, transparent experience. We’re sorry that wasn’t your impression during your visit and would appreciate the opportunity to address your concerns directly. Please reach out to me at 281-243-8777. Lun Tu Service Drive Manager ltu@group1auto.com

April 18, 2026

They were nice, friendly and helpful They made sure the car was ready as the estimate time they gave me More

by Dibo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan was very nice and helpful , Zachary Swimmer
Report | Print
Apr 19, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Dibo, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2026

Great 👍 service department very professional experience 👏 I would recommend this service department to my friend and family More

by max fred1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel , Zachary Swimmer
Report | Print
Apr 20, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

1
2
...
144