Group 1 Nissan Southwest Houston

Very courteous and keeps the customer informed of approvals needed and updates Excellent Service and Knowledgeable. approvals needed and updates Excellent Service and Knowledgeable. More

A little time will tell, but my car broke down right while driving and I took it to this dealership. I knew the problem and ask them to fix it, they actually went through the entire car and found sever while driving and I took it to this dealership. I knew the problem and ask them to fix it, they actually went through the entire car and found several other concerns and estimates. I stuck with my original plan, if it holds, I will likely take it back to them to deal with the other concerns they noted when I have more time. It was a really nice breakdown of what was breaking down. They clearly let me know what was a concern and what could wait. Great service Dept. Appreciate yall slipping me in and getting me out the same day without an appointment. More

I was updated on my vehicle status every step of the way. Top class service by Megan and crew. Thank you. Top class service by Megan and crew. Thank you. More

Dealership personnel was friendly and professional. The facility was clean. Buying experience was exceptional from from the start to the end. The facility was clean. Buying experience was exceptional from from the start to the end. More

Excellent services and customer care was excellent. Coupons were provided to customers in advance to help with their needs. Coupons were provided to customers in advance to help with their needs. More

Service Manager, Anthony was awesome! He went over my new vehicle features patiently, friendly and respectfully. He didn’t talk down to me nor did he rushed speaking to me. . He explaine He went over my new vehicle features patiently, friendly and respectfully. He didn’t talk down to me nor did he rushed speaking to me. . He explained three specific features that I didn’t quite understand very calmly. I really appreciate his patience and professionalism. Thank you Anthony! More

Timely and perfect service done in time by constant communication with customer reminding about the service to be done especially Ms Annayh. and a perfect service was delivered. communication with customer reminding about the service to be done especially Ms Annayh. and a perfect service was delivered. More

Excellent Service,personalized Attention and good Friendly Staff,willing to Help you in everything related to your vehicle Friendly Staff,willing to Help you in everything related to your vehicle More

I bought a car from this dealership and worked with James. While everything was handled fairly on paper, I can’t say I felt genuinely taken care of during the process. There was a clear lack of communi James. While everything was handled fairly on paper, I can’t say I felt genuinely taken care of during the process. There was a clear lack of communication, and interactions felt rushed, cold, and unprofessional at times. I didn’t feel like a valued customer—more like a transaction. There were also things James mentioned would be taken care of, like cleaning off tape residue, fixing the windshield, and filling up the tank, but those weren’t followed through. After the purchase, communication became nearly nonexistent—except when he needed my insurance a week later. Even now, almost two weeks after picking up the car, I still haven’t heard anything about my registration. Overall, while the deal got done, the entire experience felt impersonal and left me with a lingering sense of distrust. I expected a higher level of professionalism and follow-through. More

I always take my car here for service and repairs and I’m always pleased. Their service people are always kind and courteous and take time to explain all work and charges prior to completing the service and/ always pleased. Their service people are always kind and courteous and take time to explain all work and charges prior to completing the service and/or repairs. More