Group 1 Nissan Southwest Houston

Intake on time and service completed on time and within amount estimated. Vehicle returned clean and ready to go amount estimated. Vehicle returned clean and ready to go More

The only decent experience I have had with this dealership was when I purchased my car 4 years ago. The experience was okay but they sold me a brand new 2021 Nissan Rogue that had had issues since dealership was when I purchased my car 4 years ago. The experience was okay but they sold me a brand new 2021 Nissan Rogue that had had issues since the beginning. I have brought it back to them multiple times and they put bandaids over the issues and charge me a ton of money. I brought it in this week for a diagnostic that was supposed to be $190 and I had to pay $453. The result came back with me needing a new engine somehow with a perfectly maintenances vehicle. What 4 year old car needs a new engine that had been maintained and all work done by the dealership I put based it from? Something don’t seem right so I brought it to another dealership and they had different results. Then I go to pick it up and there’s a note from Abraham on the receipt that says “Tell customer add coolant”. Why wouldn’t you all add coolant to my car before returning it to me? I didn’t give it to you with no coolant and I don’t just have coolant handy. Stay away from this place at all costs. They don’t deserve your business. Oh and the young girl in the back who had already made her deposit had an attitude because I paid in cash and she had already made her deposit for the day. She was rude. The lady who walked me out with the blonde highlights went as far as popping my hood and checking to see if I had enough coolant to make it home. Whoever she is, I hope she gets all the blessings she deserves. She was the only one who cared about me. More

Officiant and very professional they did a wonderful job. Douglas my advisor was phenomenal. Highly recommend him. Douglas my advisor was phenomenal. Highly recommend him. More

The GOOD: Our sales rep Jerome! He was patient, understanding and went beyond to take care of our needs! The BAD: Finance department with Mario and the finance director. I regre He was patient, understanding and went beyond to take care of our needs! The BAD: Finance department with Mario and the finance director. I regret not recording our conversation / interaction with these people. They market their extra extended warranty packages in ways that was deceptive. Mario sold us on a 10 year or up to 100k miles warranty (gold preferred coverage) whichever came first. He also mentioned that this coverage would allowed us to transfer those features to another future vehicle of our choice. I had repeatedly asked him to confirm what he said since I was translating to my mom to make sure she understood how the extended warranty worked. He never sent our sales or warranty contract until a few days later AFTER the dealership sold us the vehicle. Long story short, I reviewed the warranty contract and it said 5 years or 100k miles. I went to the dealership to find Mario who happened to just "left for the day" and spoke with his finance director. Oh boy, this dude was ruthless! No apologies, no empathy and didn't help us one bit! Instead, he told me to get out of his office and cancel the warranty outside. Apparently, there was no such thing as a 10 year warranty! I can't imagine how many customers they've screwed up in financing just to make themselves money! Luckily, I was able to catch what they've done early on and saved us $2100! If this is how they're training their finance reps, I would strongly advise NOT TO DO business with this dealership! Tip: DO NOT add any "extras" from the finance department. READ EVERYTHING especially the total finance charges because they'll be sneaky and add unexpected fees. RECORD your conversation for back up and have everything in writing! Do better at training your finance department staff Sterling McCall Nissan instead of just saying you value our feedback! More

Staff here are very friendly and helpful. Please try tomake an appointment before you go. Recommend Please try tomake an appointment before you go. Recommend More

The staff are very efficient and professional. My services are always done quickly and carefully. My services are always done quickly and carefully. More

Lorelei was extremely helpful throughout this process. She was professional throughout the process from the time I dropped my vehicle off, until the time she called to let me know the service was complete She was professional throughout the process from the time I dropped my vehicle off, until the time she called to let me know the service was completed. More

Professional service. They put the trade-in car online for sale (without a picture) one day before their mechanic department completed the inspection. It’s the model I was They put the trade-in car online for sale (without a picture) one day before their mechanic department completed the inspection. It’s the model I was looking for, so I reserved the car even before the vehicle pass dealer inspection. One day later, the car pass the dealer inspection, and then they gave me 24 hours to inspect the car. Everything was great. I made the payment when I return the car to the Nissan Dealer. After I got insurance for the car, I asked them to drop the car to my home. Good shopping experience with the dealer. More

Sterling McCall Nissan shows excellent customer service whenever I need service completed on my vehicle. whenever I need service completed on my vehicle. More