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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,579 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,579 reviews

April 25, 2026

The few repairs were great! Waiting 9 hours is not! Without loaner vehicle. This needs to change. More

by vpkanode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh
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Apr 27, 2026 -

Group 1 Nissan Southwest Houston responded

We apologize for the long wait time and not having a loaner vehicle available. We appreciate your feedback and will work to improve our customer experience for future visits. Thank you for choosing us for your repairs.

April 24, 2026

This dealership has always provided good customer care, also by helping getting the best deal with the car you want. More

by Melissa T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Apr 27, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Melissa, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

April 23, 2026

Very thorough and detailed during the entire process and explaining the findings and recommendations. Thanks! More

by Ahumbledlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
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Apr 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2026

Service advisor was completely understanding and patient. Approachable and helpful in all aspects., Timely, professional communication with a smile. Customer service is very important. Dealership is clean , More

by Motor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Sulbaran , Zachary Swimmer
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Apr 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Nissan Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2026

Mr. Lun Tu took care of all my Murano maintenance needs. It has been a pleasure working with him, and I really appreciate his genuine interest in his clients’ needs as he treats his customers as humans in a More

by Apple Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lun Tu
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Apr 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lun here at Group 1 Nissan Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2026

Very professional and customer friendly. Neat and Good ambience. Attending customer immediately. Overall excellent experience More

by Pulin Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
Print
Apr 26, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Nissan Southwest Houston

April 20, 2026

I always feel good to go to the group I nissan because they have very good service More

by Mahadale36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2026

Got me in and fixed my issue after just 3 months of buying from another company More

by Jbhound84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanchez
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Apr 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2026

Bad, even with an appointment should not take 2 hours for an oil change also not friendly customer service at all. I will not buy another Nissan also will not come back for oil change I had a coupon from my More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

We’re sorry to hear about your experience and appreciate your feedback. We understand that even with an appointment, a 2 hour wait for an oil change is frustrating and not the level of efficiency we strive for. This is something we will review with our team to improve moving forward. Regarding the shop charge, it is a standard fee that covers the cost of small, disposable materials and services used during the repair process, such as rags, cleaners, and proper handling of used fluids. These items are necessary to complete the service but are not installed on the vehicle. Our coupons do state that they apply to the service itself and are subject to taxes and shop charges. That said, we will communicate this clearly and provide a friendly, transparent experience. We’re sorry that wasn’t your impression during your visit and would appreciate the opportunity to address your concerns directly. Please reach out to me at 281-243-8777. Lun Tu Service Drive Manager ltu@group1auto.com

April 18, 2026

They were nice, friendly and helpful They made sure the car was ready as the estimate time they gave me More

by Dibo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan was very nice and helpful , Zachary Swimmer
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Apr 19, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Dibo, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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