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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,579 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,579 reviews

March 15, 2026

Excellent facility and good service friendly environment gladly recommended to friends and family good and best More

by Oil and filter change
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Mar 17, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Nissan Southwest Houston! If you have any further questions, please don't hesitate to reach out!

March 15, 2026

Group 1 ,Sterling McCall Nissan the service agent are very polite, and the service is fast. The facility is clean, Especially the bathrooms. More

by inez281998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei
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Mar 17, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 14, 2026

My service representative Christian was very friendly and respectful. I didn't wait very long for the oil change. More

by lfarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian , Zachary Swimmer
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Mar 15, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 14, 2026

Great customer service, they go above and beyond for their customers I give them 100 More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee, Zachary Swimmer
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Mar 15, 2026 -

Group 1 Nissan Southwest Houston responded

Hello Sally, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

March 14, 2026

I like the customer service. I liked the fact that I was kept updated on my vehicle. More

by thorsontorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Lawson, Zachary Swimmer
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Mar 15, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we really appreciate your positive review! We hope you have a great day!

March 14, 2026

Outstanding and prompt service. Very informative and kept up to date on status of car More

by peterrjara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Garcia
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Mar 15, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

Excellent service by Gonzalo I was very happy about how I was treated Want him to help me every time More

by botellom1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo
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Mar 14, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thanks for your praise and kind comments about Gonzalo. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2026

Attentive and friendly service. Sondro was professional and flexible, very much willing to work with our time and needs More

by maradiago.david
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sondro
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Mar 12, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Nissan Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2026

Nikita was nice but I am still hearing the same hollow sounds coming from my brakes. It seems that issue was only partially fixed and not completely fixed. I do not feel that my brakes were fixed complete More

by seleia89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita, Zachary Swimmer
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Mar 14, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback. I'm glad to hear Nikita provided a positive experience, but I'm sorry to learn that you're still experiencing concerns with your brakes and the vehicle jolting after stopping. That's certainly not the experience we want for our customers. Please reach out to me directly at 281-243-8777 at your earliest convenience. I would truly appreciate the opportunity to speak with you and work toward resolving this concern for you. Lun Tu Service Drive Manager (281) 243-8777 ltu@group1auto.com

March 10, 2026

Always an excellent experience when bringing our car for service Amos our consultant is excellent providing information and assistance More

by tony.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos Alincy
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Mar 12, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Nissan Southwest Houston. Until the next time we meet, take care!

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