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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,443 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,443 reviews

April 20, 2026

I always feel good to go to the group I nissan because they have very good service More

by Mahadale36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2026

Got me in and fixed my issue after just 3 months of buying from another company More

by Jbhound84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanchez
Report | Print
Apr 22, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 19, 2026

Bad, even with an appointment should not take 2 hours for an oil change also not friendly customer service at all. I will not buy another Nissan also will not come back for oil change I had a coupon from my More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Report | Print
Apr 23, 2026 -

Group 1 Nissan Southwest Houston responded

We’re sorry to hear about your experience and appreciate your feedback. We understand that even with an appointment, a 2 hour wait for an oil change is frustrating and not the level of efficiency we strive for. This is something we will review with our team to improve moving forward. Regarding the shop charge, it is a standard fee that covers the cost of small, disposable materials and services used during the repair process, such as rags, cleaners, and proper handling of used fluids. These items are necessary to complete the service but are not installed on the vehicle. Our coupons do state that they apply to the service itself and are subject to taxes and shop charges. That said, we will communicate this clearly and provide a friendly, transparent experience. We’re sorry that wasn’t your impression during your visit and would appreciate the opportunity to address your concerns directly. Please reach out to me at 281-243-8777. Lun Tu Service Drive Manager ltu@group1auto.com

April 18, 2026

They were nice, friendly and helpful They made sure the car was ready as the estimate time they gave me More

by Dibo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan was very nice and helpful , Zachary Swimmer
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Apr 19, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Dibo, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2026

Great 👍 service department very professional experience 👏 I would recommend this service department to my friend and family More

by max fred1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel , Zachary Swimmer
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Apr 20, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

April 15, 2026

I like that it’s close to home. I did wait 30 minutes longer than I thought but I passed the time with my sketchbook. Angel took care of our Armada and is easy to work with. More

by Kmcpiyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Report | Print
Apr 17, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2026

Group 1 Nissan SW is a first class dealership. The staff is amazing from the porters to the showroom. More

by ladydpow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Report | Print
Apr 17, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 10, 2026

Professionals, goodlisteners, efficient, reliable, courteous, very helpful, respectful and most of all save me some money !!! More

by marciaburden2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo Gomez
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Apr 13, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2026

The staff is amazing. They attended to me right away. Asked appropriate questions and assured me what was going to be done. More

by kmo77489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Eduardor Sanchez., Zachary Swimmer
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Apr 10, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

Exceptionally efficient, Mr. Douglas is a professional employee, my last visit was with him and as usual exceptional service. More

by maqsood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Apr 10, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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