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Group 1 Nissan Southwest Houston

Stafford, TX

4.6
1,302 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,302 reviews

March 10, 2025

Every experience we have had at this dealership has been subpar. The sales experience, service and customer service is terrible. More

by Klbridges68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Swad, Zachary Swimmer
Mar 13, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for sharing your feedback with us! We’re happy to hear that most of your experience exceeded your expectations yet we failed you on your price expectations. Your input is valuable, and would like to get a little more information on your services so we can review this for you. You can reach me at the contact information below. Rudy Albarran Service Director 281-243-1981 RAlbarran@SterlingMccallNissan.com

March 10, 2025

Was good in overall. It took almost a week for the warranty carrier to approve. They wanted to put a reman transmission but the dealer interfered and put a new one. More

by Fauvert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Mar 13, 2025 -

Group 1 Nissan Southwest Houston responded

Hello Fauvert, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

March 09, 2025

Very good experience with the provided service. Everything was done in time with good quality More

by vitalii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Mar 11, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

It was a good customer service really helpful really fast good price and easy service More

by gm1391739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 07, 2025

As soon as I drove in the service tech representative greeted me, explained everything and gave me the estimate and days it would be ready. I received texts on the progress and the service repair represe More

by amrod1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for your positive review! We look forward to meeting all of your future service needs.

March 06, 2025

Clean bathroom. Comfortable lobby. Overflowing coffee (snacks were cancelled). Relatively low service. Some advisors are not that helpful. To do jobs during my visit More

by proserv.vinirich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel (boy) and joel, Zachary Swimmer
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Rudy Albarran Service Director 281-243-1981 RAlbarran@SterlingMccallNissan.com

Mar 09, 2025 -

proserv.vinirich responded

What seems to be unclear on my review?

March 06, 2025

Very quick and efficient. Everytime i come in for a service, they always make sure to let me know what is happening with my vehicle by giving me sms updates/call. The advisors More

by Athena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Athena, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

I want to thank Chris Saavedra for helping me. He was very professional and caring. More

by yolanda.simple820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Saavedra
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2025

Everyone there are so friendly and we love going over there for our maintenance on our vehicles More

by melchorcavazos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 05, 2025

Motor was great. Over all experience was very very positively incredibly surprising overwhelmingly short and sweet More

by Ryan Wayman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mirko, Zachary Swimmer
Mar 09, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Ryan, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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