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Group 1 Nissan Southwest Houston

Stafford, TX

4.6
1,302 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,302 reviews

October 01, 2025

I love going to Nissan because the staff is always professional, friendly, and informative. The service is quick, the environment is clean, and I always feel confident in the care my car receives. More

by a.sabrina30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Oct 04, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2025

Nikita Lee Service Advisor was very helpful , friendly, respectful ,knowledgeable and professional,She took care off I have an issue I have had had I started going there . I highly recommend her!🙂 More

by toques_rapt.6i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Oct 03, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thanks for your praise and kind comments about Nikita. Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2025

The dealership is great, I've never had a problem with this location. A problem was discovered and they fixed it without headache More

by mrshouston99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim, Zachary Swimmer
Oct 03, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2025

I have been to this dealership many times and the service is always top notch More

by Liconway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Sep 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2025

I usually have exceptional service when coming to this location; however, today things went longer than expected. My service provider did make great strides to accommodate me and help ease the situation. More

by degreez2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Sep 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2025

The dealership is really good, but the service I got today was very poor. I spent 4 hours and at the end, driving my car to work was scary. My alignment was not properly done, tires shaking like its abo More

by tinaomoregie2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Sep 26, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent service experience did not meet your expectations both in terms of timing and the quality of the work performed. We strive to provide timely, professional service, and it's clear we fell short in this case. Please accept our sincere apologies for the inconvenience this has caused. We’d appreciate the opportunity to make things right. If you're open to it, please reach out to us directly or stop by the shop so we can review the issue, ensure its properly resolved, and discuss how we can regain your trust. Thank you again for your feedback, Kamil Masood Service Director 281-243-1981 kmasood@group1auto.com

September 24, 2025

My AC went out on my 2020 Leaf. Amos handled my 3 party warranty got my AC fixed. More

by John Mizerik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos , Zachary Swimmer
Sep 27, 2025 -

Group 1 Nissan Southwest Houston responded

Hello John, thank you; we appreciate your feedback! We hope you have a great day!

September 24, 2025

I had an appointment today for an oil change. I arrived on time the attendant was courteous, professional and on point about my car. More

by lindaawoodard15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee, Zachary Swimmer
Sep 27, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

September 20, 2025

I made an appointment online which was very easy. I made it to the dealership and the service team was working hard and fast checking in clients. I was out in about an hour. My car was vacuumed to m More

by Gladys.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanchez was professional and kind
Sep 21, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2025

Clean dealership and the buying process was on point. The mgmt. And salesman were on point and everything was accurate More

by THOMASCHIAPPETTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Bennett , Zachary Swimmer
Sep 21, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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