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Group 1 Subaru Rivertown

Columbus, GA

Overview
Reviews
4.7
337 Reviews
Call Dealership (706) 322-9927

1661 Whittlesey Road

Columbus, GA

31904

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Showing 337 reviews

November 04, 2025

Excellent work, on time. Financing for repairs made easy and affordable.Amber was especially helpful in dealing with an aftermarket warranty. More

by joeconnie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Nov 05, 2025 -

Group 1 Subaru Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Subaru Rivertown! Thank you again, and have a fantastic day!

November 01, 2025

Amber the service manager was absolutely amazing. She went above and beyond. Even though it took a while to repair my vehicle (which was expected)they stuck me in a rental with no problem. Highly rec More

by Kimberlybirdsong0606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Nov 04, 2025 -

Group 1 Subaru Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

We were there to get a tire rotation and oil change, but there was a leak on the transmission pan around the gasket. We were there 6 1/2 hours which should have taken no longer than two hours maximum very d More

by B June whatley
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber jones
Report | Print
Nov 04, 2025 -

Group 1 Subaru Rivertown responded

We are sorry we did not meet your expectations; I do apologize for the inconvenience, and I will reach out to you discuss it further.    Kenneth Cook  Service Manager - Group 1 Subaru Rivertown  706-780-4463 | kcook1@group1auto.com

October 28, 2025

Scheduling is courteous. Service personnel is efficient, discusses all aspects of service and ensures customer satisfaction More

by Rbristow66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Oct 28, 2025 -

Group 1 Subaru Rivertown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

Awesome the employees was great love the service. If I every need a car coming More

by gabbyjohnson6879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daquan
Report | Print
Oct 23, 2025 -

Group 1 Subaru Rivertown responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

My advisor Amber is amazing! She communicated with me through my whole car repair. Very understanding! I give her 100 stars! More

by Bnturner111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Oct 20, 2025 -

Group 1 Subaru Rivertown responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2025

Everything was done professionally . I was kept abreast of the progress of repairs. Would recommend. More

by Caisseclaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Oct 20, 2025 -

Group 1 Subaru Rivertown responded

Hi, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

October 11, 2025

Service is not honest and tries to upsell you by claiming an air filter is a critical replacement. More

by Ldente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Male
Report | Print
Oct 15, 2025 -

Group 1 Subaru Rivertown responded

We’re sorry to hear about your experience, but we’re unable to locate your information based on the username provided. We take feedback like this seriously and would like the opportunity to learn more and address your concerns directly. Please contact our service team with your full name and vehicle details so we can assist you further. We appreciate your feedback and will use it to reinforce transparency in our service process. Kenneth Cook - Rivertown Subaru Service Manager | 706-780-4463 | dolivares@Group1Auto.com

October 10, 2025

Consistent on what they offer and no pressure when communicating services. They bring a pro atmosphere More

by jones.casey.james14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service team
Report | Print
Oct 13, 2025 -

Group 1 Subaru Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Subaru Rivertown! Thank you again, and have a fantastic day!

October 10, 2025

Employees are helpful and courteous. They get you in and out quickly. Location is comfortable and clean. More

by sharonmjones62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Oct 13, 2025 -

Group 1 Subaru Rivertown responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Subaru Rivertown! Thank you again, and have a fantastic day!

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