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Group 1 Subaru Rivertown

Columbus, GA

Overview
Reviews
4.7
385 Reviews
Call Dealership (706) 322-9927
View Awards

1661 Whittlesey Road

Columbus, GA

31904

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Showing 385 reviews

March 17, 2026

My service appointment was at 12:30 today and was done promptly. Aden Farthing was the Service Advisor and was very professional and helpful. More

by 62tkeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aden Farthing
Report | Print
Mar 20, 2026 -

Group 1 Subaru Rivertown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2026

Christy Smith was great to work with, she made the process very quick and efficient. We truly are so happy with the whole process and love the car. More

by MLINETTE40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Smith
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Mar 14, 2026 -

Group 1 Subaru Rivertown responded

Hi, we're happy you found Christy to be so supportive during your experience here at Group 1 Subaru Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2026

They set an appointment and stick to that time no waiting. Very friendly and customer oriented. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Maehr
Report | Print
Mar 14, 2026 -

Group 1 Subaru Rivertown responded

Hi Rob, we really appreciate your positive review! We hope you have a great day!

March 10, 2026

Best group of folks to buy a car from…. all the way from the test drive to the sales team to the service department to the finance folks and everyone in between! More

by Laura Lee Rockstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, Brittany, David
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Mar 13, 2026 -

Group 1 Subaru Rivertown responded

Hi Laura, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2026

Service department was extremely helpful. I had a minor problem to which they gave exceptional attention. More

by rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett, Jamie
Report | Print
Mar 10, 2026 -

Group 1 Subaru Rivertown responded

Hello Rebecca, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru Rivertown. Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2026

Very nice people, fast service. Happy to go there and will go again, even if it is 35 miles away. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
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Mar 09, 2026 -

Group 1 Subaru Rivertown responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2026

Always receive excellent service and easy to make appointments!! Great customer service all the time! More

by maryjaneperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Re head in service department
Report | Print
Mar 05, 2026 -

Group 1 Subaru Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2026

Group One Rivertown Subaru has always treated me with courtesy and prompt service!! Their service department always keeps me informed and updated while I wait for my Forrester to be serviced!!- Jose Negr More

by Taino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie got me in quickly for my scheduled oil change and she also was very helpful in getting my Subaru online coupon applied to my oil change which saved me money!! Damon, who performed the oil change, was very thorough and had me out in less ta
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Feb 26, 2026 -

Taino responded

I want to say thanks to Cassie who got my 2019 Forrester in quickly for my oil change appointment and she also helped me get the online discount coupon from Subaru applied to my service ticket which saved me money!! The mechanic, Damon, was very thorough with the multi point system check and I got my car back in about an hour!! -Jose Negron, proud owner of a 2019 Subaru Forrester Premium.

Mar 01, 2026 -

Group 1 Subaru Rivertown responded

Hi Taino, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2026

I had a wonderful experience. Adam was professional. I would definitely recommend rivertown Subaru to my friends and family. More

by wojcikamy3113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Feb 27, 2026 -

Group 1 Subaru Rivertown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2026

Took 4. 5 hours for 1 hour service. Bill wasn't adjusted and was higher than estimated. Blame was tossed around. Very bad first impression of service depart More

by speeksd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda, Chris
Report | Print
Feb 28, 2026 -

Group 1 Subaru Rivertown responded

We’re sorry to hear about your experience and regret that your first impression did not meet expectations. At this time, we’re unable to identify your visit based on the information provided, but we would appreciate the opportunity to review what occurred. Please contact us directly so we can look into this further. As a team, we are committed to improving communication and efficiency to ensure a better experience for every customer. Chris Cassidy Service Director - Group 1 Subaru Rivertown 706-780-4403 ccassidy@group1auto.com

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