Group 1 Subaru Rivertown

Awful Customer Experience Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with R Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with Rivertown Volvo/Subaru on a problem my employer had with their most recent Volvo purchase. (They have 2 Volvos and were loving them until dealing with this dealership.) When my employer purchased the car they were given a non-programmed key and told that the key could be programmed for free at any Volvo dealership. When I took the key to be programmed I was told that it was the wrong key, and upon further inspection the two keys (one which was programmed and one which was not) were completely different. (Different buttons, different decals) When I called the Volvo of Columbus I left messages and voicemails and got the run-around for days. They never call me back and I wind up having to call multiple times a day until they girls at the front desk get annoyed enough to get someone to speak with me. They denied that it was the wrong key, and told me to send in the key. So at my own expense, we sent the key back. (We were told we would be reimbursed for the shipping but with the amount of time my employer would be paying me to call them for 3 months it hardly seems worth it.) After 2 weeks of trying to get a hold of someone they claimed that it was the correct key, which it clearly wasn’t. They gave me the option of getting the key from Volvo of Marietta, but in order to do that we needed to wait on a check from Rivertown to pay the guys in Marietta (totally understandable.) After playing phone tag for another two weeks (speaking with Tommy, Mike, Paxton, Sarah, and several others) Volvo of Marietta spoke to Paxton, who told them the check would be on it’s way once they got an invoice. Marietta sent them an invoice (I know because I have a copy of it.) 2 weeks later they still have not sent the check so I call back and FINALLY (after asking to speak to managers since February and getting no further than Paxton the sales manager) got to speak to a “new” owner who refused to give me any corporate information. (I was told to google it and that he didn’t know it.) I personally E-mailed him the invoice for the new key today...3 months from when I originally tried to get this fixed, and he says he will take care of it. Even today, I got plenty of excuses over the phone about why this would happen. This is not just a one time mistake, this is a 3 month long saga of complete customer negligence. Dealing with this is enough to make me never consider buying a car through the dealership or Volvo. Luckily for me I get paid to deal with silly things like this. I’m not lucky enough to have a personal assistant, and I would never have the time to track these guys down the way I have had to in order to fix such a simple problem. The actual solution will probably take no more than 30 minutes to fix. It should NEVER take 3 months to do something as simple as getting an extra key. I have never had customer service so bad in my life and I would not wish this kind of treatment on my worst enemy. Terrible service. More

False advertisement I was looking for a vehicle on Autotrader and found a vehicle advertised locally at the Rivertown Subaru dealership. Spoke to a salesman which stated I was looking for a vehicle on Autotrader and found a vehicle advertised locally at the Rivertown Subaru dealership. Spoke to a salesman which stated that the vehicle is on the books but the keys could not be found. After further investigation from other sales people, they found out that the general managers wife is using the vehicle and she lives in Atlanta. I asked the sales staff if the vehicle is still for sale and if it was how could I see it?. I was called back once again and a sales person stated that they spoke with the general manager and he said that I needed to provide him with a price. I said " before I see it, you need an offer?". Unfortunately this is the second time I have called to inquire on a high end used vehicle for sale and the general manger is currently driving it or it cant be found. I believe the owner of the dealership needs to focus his staff in providing customer service. More

LIES LIES LIES If I could give them 0 stars I would!!! Last week my wife called to verify that a Subaru Tribeca that they had listed for about 15K was still there. If I could give them 0 stars I would!!! Last week my wife called to verify that a Subaru Tribeca that they had listed for about 15K was still there. They told her that it was still there, so she set up an appointment for me to drive down to view the vehicle after I got off work. She told me that they would be expecting me around 7 pm since I had to drive down from northeast Atlanta- DURING rush hour traffic. I got down to Columbus around 7:30 to be met by a salesman who asked if I talked to anyone on the phone. I told him that I did not, but my wife did. The person on the phone told her that all I needed to do when I got there was to give her name and phone number, and a sales rep could pull the car around for me to check it out. UNFORTUNATELY, once I mentioned what car I was there to view, the salesman said, "Ooooo, sorry, but that car sold two days ago." TWO DAYS AGO?!?!?!?!?!? Then why LIE and tell my wife that the car was still in stock, then go and make an appointment for me to drive down and view something that YOU KNOW is not there. The salesman then tried the old "bait and switch" sales tactic, where he said, "Well, let's see if we can find something comparable to what you're looking for." Keep in mind, I am PISSED beyond belief... I can honestly say that I haven't been this mad or frustrated in a LONG WHILE- and I teach middle school kids. Anyways, long story short, we didn't find anything on their lot even close to the deal that they offered online. The salesman then got the manger, Mike involved. I discussed my concern with Mike and just asked him to put himself in my shoes. Your wife was just lied to. You drove over 3 hours in traffic to view a car that you knew was not there. You basically do not get to see your wife and kids that day because a dealership in south Georgia wants to play games. Mike went on to tell me that it is basically out of their control because all of the sales calls go straight to a call center in TEXAS, and they do not have up to date access to the inventory in COLUMBUS, GEORGIA. Mike also told me that he was a man of integrity and he would do everything in his power to make it right. I left him my phone number and email, but I have yet to hear from him. Mike thanked me for how I handled the situation, because not once did I curse or raise my voice to him or his salesman, but good Lord knows that I felt like it. To take it even further- I wasn't even going to write a negative review on this place, even after everything they put my family through... UNTIL yesterday, my wife got a voicemail from Gerald Sandoval- the guy from the "call center" asking if I was able to make the appointment and how I liked the car... Typing this review is getting my blood pressure up- so I'll just leave you with that. WHAT AN INSULT AND A SLAP IN THE FACE. More

Be Careful I recently purchased a vehicle (2007 BMW 328i) that they raved about for weeks of talking to them. Originally they warned me that the waterpump needed I recently purchased a vehicle (2007 BMW 328i) that they raved about for weeks of talking to them. Originally they warned me that the waterpump needed to be fixed, I gave it a week & they called me almost everyday telling me that something else was wrong with the vehicle. One day it was a random leak, the next day it was the water pump, the next day it was a heater fan, the next day it was something else. They called me the next Saturday to notify me that EVERYTHING WAS FIXED and it was ready to be picked up. So I picked it up and literally 6 days later SIX DAYS the thing overheated and I returned it. The worst part? They re-listed it for sale online as a "new vehicle" they picked up. Watch yourself. Went to Autobarn in Newnan, GA and got a newer model with fewer miles on it for a better price & great warranty. More

Great salesman. We went to several dealerships in the area and were treated like terribly. John Saul at Subaru was excellent with both my spouse and I. Highly recomme We went to several dealerships in the area and were treated like terribly. John Saul at Subaru was excellent with both my spouse and I. Highly recommend this dealership to others. More

Buy a new Subaru The Salesman was very informative and very easy to talk to. He explained many of the features of the Forester and told me to call anytime for more The Salesman was very informative and very easy to talk to. He explained many of the features of the Forester and told me to call anytime for more info. The paper work went very well. Overall the buying of the Forester was easy and I am very happy with the vehicle. More

Best price in the Southeast -And I called every dealer in it The price was literally unbeatable. They were great to negotiate with online. The costumer service was fantastic and they included free delivery of th The price was literally unbeatable. They were great to negotiate with online. The costumer service was fantastic and they included free delivery of the car to my home. Other then a minor paperwork mixup, everything went as smooth as possible. The 2015 Subaru Forester we bought is now 3 months old and it has been fantastic! No issues whatsoever. More

Incompetent Dealership Working with this dealership was a nightmare from start to finish. My husband and I had researched vehicles extensively and decided on the Subaru Out Working with this dealership was a nightmare from start to finish. My husband and I had researched vehicles extensively and decided on the Subaru Outback. Instead of driving to Atlanta, we decided to take a chance on this local dealership...big mistake. We asked to purchase 3.6 Limited edition for the V-6 engine. Rivertown didn't have any in stock but assured us they could make a dealer trade. They located the exact car we requested at two different dealerships and advised they'd make a deal and have the car driven to town in the next few days. What followed was THREE WEEKS of promising vehicles and never delivering. Normally I'd have walked away from the dealership at this point but my husband received military orders for us to move North in the next 6 weeks. With this new time crunch we reluctantly continued to work with this dealership. Eventually we agreed to a vehicle with a lot more bells and whistles, i.e. more expensive, than we requested. They agreed to sell us the car with the extras for an additional $300-$500 with the manager's approval. Two days later, before confirming the dealer trade, we were informed the car would instead cost an additional $1150. Furious and frustrated we agreed to the deal so we could get our car and run. Instead, the deal fell through and they contracted for yet another car. This one was brought to the dealership but was missing some of the "extras" previously agreed to. Unfortunately, the missing extras were items we had originally requested (like splash guards) instead of inconsequential things we didn't want (like the moon roof and navigation). We refused to pay additional money and demanded they install these items on the car. Finally the day came to sign the paperwork. We walked into the dealership at 2 pm with a cashier's check for a down payment and a loan from our bank for the remainder. It took FIVE HOURS for Rivertown to process the paperwork. By 7 pm, we quickly signed the paperwork and escaped with our new car. But this wasn't the end. The next day we reviewed the paperwork and discovered Rivertown listed the wrong bank as the lien holder. I drove to the dealership where I was assured they'd "fix" the problem. That afternoon I received 3 alerts from Life Lock. They ran my credit 3 TIMES while attempting to "fix" the problem. We bought the car with a loan from our bank, not the dealership, yet all 3 credit alerts were from banks we don't do business with, including the bank they incorrectly listed as the lien holder on our paperwork. This dealership has proven incompetent in every aspect. I highly recommend you avoid the RIVERTOWN Subaru Auto Mall when purchasing a vehicle. You're bound to be disastrously disappointed. LESSON LEARNED-Drive 2 hours to Atlanta to avoid incompetence.... More

Excellent service, price and overall effort! We were not sure what to expect at Rivertown Subaru after reading one positive and one negative review posted here at dealerrater.com. I am happy to s We were not sure what to expect at Rivertown Subaru after reading one positive and one negative review posted here at dealerrater.com. I am happy to say that we were pleasantly surprised by the wonderful experience we had at this dealership. Our salesman, Charles Fields, was friendly and helpful, answering all of our questions and trying to find the exact vehicle for our needs. A special thanks goes out to Van Wilson, the business manager, who went out of his way to get us the best price and interest rate for our new car. When we had trouble getting approved, he spent considerable time and effort to find financing for us. The next day, he came back with an even better interest rate that saved us even more money. In the past, I have typically left car dealerships feeling that we had been taken advantage of in one fashion or another. Not so with Rivertown Subaru! We got a better price on our new vehicle and more for our trade-in than I would've thought possible. It was also nice to not have to spend endless hours haggling over monthly payments and trade-in values like we had to do at another dealership, whose name I will not mention. We also got an excellent deal on an extended warranty. Overall, they were an excellent place to do business with, and I recommend them highly! More

Rivertown Subaru: Committed to Being Truly Outstanding “Committed to being truly outstanding” is printed at the top of the business card of Troy Graham, general manager of Rivertown Subaru Auto Mall, Whitt “Committed to being truly outstanding” is printed at the top of the business card of Troy Graham, general manager of Rivertown Subaru Auto Mall, Whittlesey Road, Columbus, Georgia, the location of my first Subaru purchase in May 2014. Troy Graham and all of the employees at the Rivertown Subaru dealership have been outstanding so much so that my purchase experience has exceeded my expectations and to a degree that has compelled me to write my first online review. Troy Graham, the general manager; Mr. John Saul, my sales consultant; and Mr. Van Wilson, the business manager, have most definitely lived up to Subaru’s commitment to provide the highest standards of product quality and to adhere to the highest standards of ethics and integrity. Prior to arriving at the Subaru dealership I test drove cars at other dealerships in town, all of which left me skeptical about purchasing a new car. In particular the sales consultant at the Kia dealership was totally uninformed about the first car that I test drove. I intended to drive a second car; however, the Kia sales consultant took a cigarette break, so I left. In stark contrast to this experience was my next stop, the Rivertown Subaru dealership in Columbus, Georgia, which was the most positive purchase experience that I have encountered in my lifetime. Specifically, here are only a few of the many examples of the outstanding service that I received at Rivertown Subaru: Mr. John Saul met me within seconds in the parking lot and discussed with me the value of owning a Subaru. Specifically, he informed me about the Subaru XV Crosstrek which immediately caught my attention. Mr. John Saul’s knowledge of Subaru cars was impressive and in complete contrast to the sales consultant that I had encountered minutes earlier at Kia, who seemed to know very little about cars and even less about the value of first impressions. After the test drive and my discussions with Mr. Saul about the Crosstrek, I was totally convinced that the Crosstrek was the car for me. The high gas mileage, the overall look and feel and smooth drive of the Crosstrek, and Mr. Saul’s knowledge of Subaru and their standards and philosophy were what sold me on this car. Furthermore, I had no intention of trading my existing sports car; however, I changed my mind when the general manager gave me the exact dollar amount that I originally paid for the car that I owned for over three years. Moreover, Mr. Wilson and Mr. Saul were very well-organized and informative during the purchase transaction. The employees left me with the message that Subaru’s service to their customers does not end with a sales contract. In the days that followed, Mr. Saul called twice to make sure that all was well with my new Crosstrek. I drove the car for nine days, each day my satisfaction with the car increasing, before I was involved in an accident. At this most stressful time, I was more than one hundred percent satisfied with Mr. Troy Graham’s generous solutions during the car repair process and am most grateful for all that he did to help me so much so that I consider it a blessing. It was during this difficult time that it was most evident that Mr. Troy Graham stands behind the words on his business card: “Committed to being truly outstanding.” I most definitely trust and appreciate the employees of the Rivertown Subaru dealership in Columbus, Georgia. I feel very comfortable recommending the Rivertown Subaru dealership to my family, friends, and the general public. Currently, I am back in my Subaru Crosstrek and loving it. A 100% completely satisfied Rivertown Subaru customer, Robin More