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Group 1 Toyota Saco

Saco, ME

Overview
Reviews
Vehicles
4.5
2,560 Reviews
Call Dealership (207) 536-3642
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783 Portland Rd

Saco, ME

04072

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Showing 2,560 reviews

September 10, 2026

The dealership personnel were professional, friendly and courteous. The service was top notch. I definitely would return for all my repairs. More

by delarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic
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September 08, 2026

The service dept is always helpful and informative. I trust these guys to do what's right . Thanks Kaleb in Saco. More

by GCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb
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Sep 09, 2026 -

Group 1 Toyota Saco responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 04, 2026

Great service. Everyone is very friendly and very helpful. It took less then 5 minutes to check in. More

by Wendy.costa1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Sep 08, 2026 -

Group 1 Toyota Saco responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 02, 2026

Very courteous , helpful and thorough. All my service work was completed promptly and timely as estimated. . Will use them again if necessary. More

by mcr_77095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic
Print
Sep 08, 2026 -

Group 1 Toyota Saco responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2026

Excellent service as always with my long time sales person Berto. 16 years! Happy customer! More

by Beverlybaumann81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Berto Arroyo
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Sep 03, 2026 -

Group 1 Toyota Saco responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Saco. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2026

This being my first visit to your dealership and service center, I was appreciative of the help l received from Holly. I also appreciate the suggestions for additional work items to ensure continued operati More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly
Print
Aug 30, 2026 -

Group 1 Toyota Saco responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2026

I am very satisfied with the service. Prices were reasonable, and the woman I spoke with, Justina, was amazing! I will take my car here for service again in the future. More

by SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justina
Print
Aug 23, 2026 -

Group 1 Toyota Saco responded

Hello, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

I brought my Camry in because I got a letter from Toyota about paint peeling. The person I saw at the dealership (Kaleb) saw us right away and took pictures of the white peeling paint on our Camry and he g More

by Swjerome
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaleb traverso
Print
Aug 27, 2026 -

Group 1 Toyota Saco responded

Thank you for bringing this to our attention. I sincerely apologize for the delay in communication regarding your vehicle's paint claim. Kaleb Traverso-Penn will be reaching out to you today with an update. If you do not hear from him, please feel free to contact me directly at(207) 423-8991, and I will be happy to assist you. We appreciate your patience and the opportunity to address your concerns. Sincerely, Carl Zammuto Service Director

August 18, 2026

Wouldn’t patch a six month old tire. Tried to sell me a new tire. Needed a drivers side mirror. Tried to sell me one for $300.00 one part on line is $57.86. Took two hours and 15 minutes More

by shenninger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meg
Print
Aug 27, 2026 -

Group 1 Toyota Saco responded

Hello Shenninger, Thank you for taking the time to share your feedback. I am sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the tire repair recommendation, mirror pricing, service time, and the missed tire rotation, and I apologize that we left you feeling disappointed. Our goal is always to provide transparent recommendations and efficient, high-quality service, and it is clear that we fell short during your visit. We take comments like yours seriously and use them as an opportunity to improve both our communication and our processes. I would appreciate the opportunity to learn more about your experience and review the concerns you raised. Please contact me directly at your convenience so we can discuss what occurred and work toward a resolution. Sincerely, Carl Zammuto Service Director Ira Toyota Saco (207) 571-5034

August 16, 2026

We’ve been buying our Toyotas from Berto for 11 years! So happy with another great experience. We will miss our 2016 4Runner, excited to make new memories in the 2026 RAV4! Thank you Berto & Group1! More

by RSSahlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Berto
Print
Aug 24, 2026 -

Group 1 Toyota Saco responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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