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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,527 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,527 reviews

May 15, 2026

Thank you for the great service. I appreciate the quick turnaround time. Adi was very helpful and professional. More

by Pjk76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
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May 15, 2026

Great service, Jose Portillo really excellent service provider, patient, understanding and kind. Group 1 has done a great overhaul of the property. More

by sdacak1907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
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May 15, 2026

Service department time management and communication is not reasonable. The staff seem to be too busy to handle customers in a polite manner. This is my secound experience and when you all had the tent ser More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rubee
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May 13, 2026

Very good dealer in Houston. Thank you for your service I appreciate you service. Thank you very much. More

by zosianvon.mang13
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robeen
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 05, 2026

Nice service and professional I recommended Buen servicio y profesionales los recomiendo Toyota group Five star More

by Lazoacostacristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José group 1
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hola, ¡agradecemos mucho tu reseña positiva! Gracias por la recomendación, ¡y que tengas un día estupendo!

May 05, 2026

Long wait time. Oil change took 2 hours. No update while waiting. You have to go and check every 15 min if your car is ready. They didn’t replace front window sticke More

by Irem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Irem, My name is Art Whatley and I am the Service Director with Group 1 Toyota Southwest Houston. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

May 02, 2026

The staff are enthusiastic, and the premises are clean and hygienic—an excellent Toyota service center. More

by Zhouqinghai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey lindquist
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2026

Good service but wait too long if estimate time to wait to customer when booking an appointment. More

by thao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Thank you for your feedback! We're constantly working to improve our service and reduce wait times for our customers. We appreciate your support and hope to see you again soon!

May 02, 2026

The service was excellent. The service tech was very efficient and kind Ernest handle everything in a professional manner. He is clearly one of the best service guys you got. T More

by Jessemesquivel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana and associates
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May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2026

They did a great job, with respect and timely manner. I will recommend this dealership to my friends. More

by parvizohadi9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan leher
Report | Print
May 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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