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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.1
1,688 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,688 reviews

October 20, 2026

Always desiring to please. Very professional, friendly & caring. Always my deduce to take my SUV for my satisfaction. More

by m.r.thornton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Oct 21, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2026

Super helpful and friendly staff, it was pretty quick service considering it was really busy More

by G.daniela.xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana and Bobby De La Rosa
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Oct 21, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2026

Had a great experience with Miguel P. & Pui C. They were really helpful with the whole process!!! More

by Americaitzel66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Penaloza, Pui Chan
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Oct 21, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2026

Very spare parts are very expensive, and they don't provide personalized service. They need to improve their customer service. More

by Vanessa vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adi,
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Oct 19, 2026 -

Group 1 Toyota Southwest Houston responded

Ms. Vasquez My name is Steve Morgan I am the Parts Director for GP1 Toyota Southwest Houston. I am very sorry to hear about your less than satisfactory visit at our location. If possible, would you contact me I would like to know more about the details of your visit so in the future we can improve our customer service. my email address is smorgan1@group1auto.com. my phone number is 713-270 3744. Thank you and have a great day. STEVE MORGAN PARTS DIRECTOR

October 18, 2026

They want to sell vehicles, and will do what's needed to collect their money. Staff was friendly and helpful, but did not exceed expectations. They cleaned up the vehicle, oil change, etc. but after sitting More

by The General
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy, Julia
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Oct 20, 2026 -

Group 1 Toyota Southwest Houston responded

We’re sorry to hear about your experience and especially concerned about the issues you noticed after taking the vehicle home. Unfortunately, we haven’t been able to locate your customer information. Please give me a call so we can learn more about what happened and see how we can assist. My name is Brian Luviano General Sales Manager here at Group1 Toyota Southwest Houston. Thank you, Brian Luviano General Sales Manager (713) 270-3748 Bluviano@Group1Auto.com

October 17, 2026

Oil and filter change they fail to clear the reset, the schedule reminder was not put on the windshield and the tech fail to video the multi inspection for my car. Now I wonder if the service was done on m More

by Berndaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben Quintanil
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Oct 20, 2026 -

Group 1 Toyota Southwest Houston responded

Berndaniels, My name is Art Whatley, and I am the service Director at Group1 Toyota Southwest Houston. I apologize for the unpleasant experience with your recent service visit. We take this seriously and would like the opportunity to review your concerns directly. If you could reach out to me so we can go over your past visit and make sure any outstanding issues are and have been properly addressed. We want you to know that we stand behind our work and want to ensure your vehicle is repaired correctly. I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

October 17, 2026

Highly satisfied maria did a great job did my first service 5k tire rotation 5 star! More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria De La Torre
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Oct 18, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Justin, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 16, 2026

Very nice guy. Nick was very helpful and answered any questions I had. He was More

by Mahdiibrahim86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Salvo
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Oct 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found Nick to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you have any further questions, please don't hesitate to reach out!

October 16, 2026

I would give this dealership ZERO stars if I could. They did ZERO work to my car besides the out of pocket 4Wheel Alignment done. CAR WAS ON A LIFT AND NOT A SINGLE TECH BOTHERED TO FIX THE NAIL IN THE More

by Jmtz0206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest
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Oct 17, 2026 -

Group 1 Toyota Southwest Houston responded

Jmtz0206, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Houston. I am truly sorry and would like to know more of what transpired that day. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Group 1 Toyota Southwest Houston (713) 270-3900 awhatley@group1auto.com

October 16, 2026

Great service, addressed the issue with my tires and the recall on my tundra truck More

by dgarcia6.jg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Print
Oct 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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