Group 1 Toyota Southwest Houston

I had my glove box stuck and ask the service advisor to fix that but My Service Advisor was unable to open the glove box and incorrectly informed me that I needed to have new keys made to resolve the iss fix that but My Service Advisor was unable to open the glove box and incorrectly informed me that I needed to have new keys made to resolve the issue. He provided me with an astronomical estimate of $900 to $1000 for this fix. In reality, the glove box was simply stuck and did not require any key production or expensive repairs to open I expect far better expertise and honesty from a Toyota dealership. . More

The wait is kind of long, but the job always get done. I’m a return customer I’m a return customer More

The staff were very welcoming, and I especially liked salesperson Amy. She was very enthusiastic and patiently answered all our questions. I'm very grateful to her for helping me choose my ideal car. Tha salesperson Amy. She was very enthusiastic and patiently answered all our questions. I'm very grateful to her for helping me choose my ideal car. Thank you, Amy! More

My wife and I were trying to buy a used Sprinter van from this dealership for over a week. We were told the entire time that it was on parts hold and in the shop. I asked if it was still on hold on Friday this dealership for over a week. We were told the entire time that it was on parts hold and in the shop. I asked if it was still on hold on Friday with no response. Today(Saturday) I look again and the listing is gone from their website. Come to find out they sold it to another customer. The director and the managers knew we were waiting for it and they sold it anyway. I only found out it was sold because I have another contact at a different group 1 dealership. When I made Michael Gonzalez it was sold all he could say was he was sorry. This is a replacement review that I mistakenly made for on the wrong Group 1 dealership. More

Worst car maintenance never had an issue till today they broke my dashboard doesn’t turn on now they telling about that for them to order the part I have to leave the car with them for 2 n half weeks n it’s broke my dashboard doesn’t turn on now they telling about that for them to order the part I have to leave the car with them for 2 n half weeks n it’s the only car I have crazy I never had an issue issue till today with them More

Lack Luster customer service. Poor communication. Staff act like robots! No explanations of services provided or any others services needed. I miss Sterling McCall. They applied a Poor communication. Staff act like robots! No explanations of services provided or any others services needed. I miss Sterling McCall. They applied a information sticker for your next oil change and any other services required in the future. I signed 11 dozen invoices with no explanations. I had to ask. Sub par customer service! Please do better. More