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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,408 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,408 reviews

January 21, 2026

I am happy with the service but takes too little long, even for just oil change More

by prasad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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January 21, 2026

Service intake was prompt and organized. Nilson was courteous and helpful. Glad I brought my vehicle in today. Cashier was courteous and kind as well. More

by abadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson Rivera & don't remember cashier's name.
Report | Print
January 21, 2026

Very efficient ! Timely delivery of the service! Will definitely recommend Toyota to my freidms and family Thanks a lot More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
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January 20, 2026

Sterling McCall Toyota has Mr. Art Whatley & Mr.David Wang,Exceptional Customer Service,Along with the those Employees, Thanks, Ms Carole Franklin More

by Carolefranklin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure
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January 19, 2026

Very good service guy help everything but I’m missing name for him all good.. More

by The Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No remember name but good guy
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Jan 21, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2026

Good service! The truck was given on the time given, excellent work. Will come back More

by darvingonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Jan 19, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2026

My first time of service today. Nobody educate me regarding their protocol or process about how i will know if my car is ready. I wasted 2 hours waiting after my car completed. The More

by bola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldolfo Chales
Report | Print
Jan 17, 2026 -

Group 1 Toyota Southwest Houston responded

bola, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visits. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

January 16, 2026

Communication was very good. They were fast at getting the recommendations that were needed for the vehicle. More

by dejaterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Jan 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2026

Service was done all green lights- came to pick my car the doors and windows were no working- no lights inside. How can I trust on the service? They were not taking any responsibility on this, I had to More

by ManeRobinson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guillermo Villafranco
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Jan 21, 2026 -

Group 1 Toyota Southwest Houston responded

ManeRobinson, Thank you for your feedback about this, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me directly. Art Whatley Service Director

January 15, 2026

Everyone is polite and helpful even with construction going on it doesn’t seem to interfere with daily activities for anyone More

by janicesue65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna and didn’t get service tech name
Report | Print
Jan 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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