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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,550 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,550 reviews

June 03, 2026

My technical adviser Ernest j;great guy and he has a knowledge of mechanical advise of Toyota More

by Sarug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest j
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Jun 05, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2026

Very disappointed by the service department not having the vehicle ready on time and not calling to give any updates More

by juanjandjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adilson Diaz
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Jun 05, 2026 -

Group 1 Toyota Southwest Houston responded

Juanjandjm,   My Name is Art Whatley and I am the Service Director with Group1 Toyota Southwest Houston. Thank you for speaking with us today. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 713-270-3924 or Adi Diaz at 713-270-3716. We look forward to seeing you on your next visit. Regards,   Art Whatley Service Director

June 02, 2026

Came in for oil change 8 am. Four hours to complete. Only got out that soon because I complained to service manager. More

by Fischermariella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 03, 2026 -

Group 1 Toyota Southwest Houston responded

Fischermariella , My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Houston. I am truly sorry and would like to know more of what transpired that day. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

Jun 03, 2026 -

Fischermariella responded

After waiting 3 1/2 hours for my car, which I brought in for an oil change and inspection, I talked to my service guy who told me it was "still in line for service". I waited another 1/2 hour and talked with the asst. service manager and service manager about having to wait 4 hours for my vehicle, even with an appointment. Finally, about 45 later I was able to leave. Very poor customer service.

June 02, 2026

Nice service. I like so much. And I believe retourn soon possible. Very good. I like More

by regiskelly86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely ayala
Report | Print
Jun 03, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2026

I am a long term regular customer. Bring my Toyota to get it serviced at Sterling McCall Toyota for the past 20 years. The past two service appointments have taken up to 4 hours for ju More

by cpuga90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Villatoro
Report | Print
Jun 02, 2026 -

Group 1 Toyota Southwest Houston responded

Cpuga90, My name is Art Whatley and I am the Service Director at Group 1 Toyota Southwest Houston. Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experiences you have had during your recent service visits. We greatly appreciate your loyalty over the past 20 years and understand how frustrating it must have been to experience extended wait times and to discover issues such as the missing missing valve stem cap and wheels center cap after your vehicle was serviced. These are not the standards we strive to uphold, and we understand how these mistakes would undermine your confidence in our service department. I would welcome the opportunity to discuss your experience further and work toward restoring your confidence in our dealership. Please contact me at your convenience so we can address your concerns directly. Regards, Art Whatley Service Director 713-270-3924 awhatley@group1auto.com

Jun 05, 2026 -

cpuga90 responded

Art I have made two attempts to contact you via phone, but have not heard back. I would greatly appreciate if you could please reach out at your earliest possible. Thanks

May 31, 2026

Lupe that works in sales and Mauricio that works in fiance were tremendously helpful and very customer friendly. They were so polite and genuinely kind. They were not forceful in any way but rather at More

by spesrodgers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lupe, Mauricio
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Jun 03, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 31, 2026

Nice waiting area with free coffee, cappuccinos, & water. I had an appointment for 11:20 on Saturday morning. I arrived just before my appointment time but ended up sitting in my car for 35 minutes waiting f More

by mrsdeh2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Jun 02, 2026 -

Group 1 Toyota Southwest Houston responded

Hi there! We appreciate your feedback and apologize for your wait time. We strive for excellent customer service and will work on improving our efficiency. We hope you will give us another chance in the future. Thank you for choosing our business.

May 29, 2026

George, the service advisor was very personable. Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable More

by tmggarner52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, service advisor
Report | Print
May 31, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found George to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2026

Obi did a wonderful job. Appreciate the staff and the coordination to get the same done. More

by Michael Lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Obi
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May 30, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Michael, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

May 28, 2026

Amazing service from Kevin Ramos Cruz and his management. Thanks for your help! 10/10. More

by marvingarcia07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ramos Cruz
Report | Print
May 30, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found Kevin to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

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