Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,511 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,511 reviews

April 25, 2026

My experience with Group 1 Toyota Southwest Houston was excellent. The Assistant Service Manager, Jose Portillo, was so nice and helpful, and everyone else who helped me at Toyota was great. Thank you, Toy More

by bonniegilliland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo, Cheneesa
Report | Print
April 24, 2026

Very dependable , friendly willing to listen and over ten years I am well satisfied with their service. More

by Ambasajer Messele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barragan
Report | Print
April 22, 2026

I just don’t like my finance guy, Mauricio Rivera bc he didn’t provide clear instructions for wire transfer More

by Angela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan duong sale specialist
Report | Print
April 21, 2026

The remodel of the Toyota dealership is breathtaking, and very clean The service is always excellent. More

by Celeste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zelaya
Report | Print
Apr 25, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2026

Amazing service as always guys. Keep up the good work. Nice building too. Thank you More

by joseao6738
Recommend Dealer
Yes
Employees Worked With
Edwin S
Report | Print
Apr 24, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2026

It’s too expensive and not considered when it comes to charging, I’m not happy about it More

by judeohanaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
Report | Print
Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Judeohanaja, My name is Paul Krenzer, and I am the Aftersales Director at Group 1 Toyota Southwest Houston. I would like to address your concerns. I am unable to locate you in our system with the information I have. Please reach out to me directly so I can discuss and find the root of your concern. Regards, Paul Krenzer Aftersales Director 713-270-3708 Email: pkrenzer@group1auto.com

April 17, 2026

Everybody was so nice. It took less than 1 hour my car’s maintenance. Thanks G1 Toyota SWH. More

by Omakyol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rabee Komeizi
Report | Print
Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2026

Please put a sign on the entrance where you line up for your auto maintenance service More

by ahao3us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qui
Report | Print
Apr 20, 2026 -

Group 1 Toyota Southwest Houston responded

Thank you for your suggestion! We will definitely take it into consideration and work on implementing a sign at the entrance for our auto maintenance service. We strive to continuously improve our customer experience. Thank you for your feedback!

April 15, 2026

Caring, helpful employees at Sterling McCall/Group 1. Went out of their way to assist. Will definitely recommend them & buy my next car from them. More

by enelfrn
Workmanship
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

April 15, 2026

My experience at the service was very good. The service rep was outstanding, and there were no pressure tactics. More

by James.jennings57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Report | Print
Apr 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
152