Group 1 Toyota Southwest Houston

I have purchased cars from this dealership in the past and I have been happy with cars. The salesman are generally honest and explained the vehicles well. They will attempt to argue about the credit score and I have been happy with cars. The salesman are generally honest and explained the vehicles well. They will attempt to argue about the credit score and want to leave the desk and go talk to the sales manager several times. (a very old tactic to wear the buyer down) You have to read the documents closely with the guy in the finance department because he will attempt to sell you something you do not need. If the buyer misses something then it is financed for the life of the loan. This is unfortunate. I caught something after I reviewed the documents at home. I was told later that he received a “kickback” for everything he sold. Cars are so expensive. Why abuse your customers? More

Always excellent service! They really take care of your needs and they make you feel special just because you own a Toyota! My Service guy I can’t remember his name maybe Robb They really take care of your needs and they make you feel special just because you own a Toyota! My Service guy I can’t remember his name maybe Robbie, not sure but he really went out of his way to give me excellent service and he was very professional and made me happy! He gave me a really good deal on the service price and made sure I walked out of there satisfied with the service performed on my Rav 4. I live very far from this dealership but the way they treat me is worth my drive! More

Professional, courteous, helpful and knowledgeable Service Advisor Pedro V. All other contact personnel helpful holding doors, smiles and so polite. My car is left in good condition too. Service Advisor Pedro V. All other contact personnel helpful holding doors, smiles and so polite. My car is left in good condition too. More

When I was there the people who were there they were very friendly I really like them the way they treated thank you!!! friendly I really like them the way they treated thank you!!! More

It is chaos and confusion. There is no clear communication between departments, which leaves customers wandering around. There is no clear process for pick up after payment for There is no clear communication between departments, which leaves customers wandering around. There is no clear process for pick up after payment for service. Directional signs get you to the place, but there is no one there to tell you that your car is coming or if you have to provide a receipt to have the car brought around. This dealership used to be our go-to place for service, but it is a hot mess with renovations going on. More

It was just to crowded and you overbooked people. . it took way too long to get an oil chat. 10 am to 4:30 pm is tooo long. . it took way too long to get an oil chat. 10 am to 4:30 pm is tooo long. More