Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.1
1,589 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,589 reviews

August 05, 2026

Not very attentive, very different than last time. Seemed very rushed and did not really explain everything or checked to see if I had warranty on any of the five services that were done. More

by elisa gonzález
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I forgot the name.
Report | Print
August 04, 2026

Adi is our service advisor. He and his team are professional, prompt and thorough. They perform excellent work and never over sell. We've taken our 4runner in per suggested mai More

by Egakl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adi
Report | Print
August 03, 2026

The location is great, and very accessible. Several salespeople are always available to help customers. More

by b.jub
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marthum Vasquez
Report | Print
Aug 05, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2026

Bad service waiting time is too long for oil service 3 hours not friendly staff More

by Dropy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nilson
Report | Print
August 03, 2026

Excellent service and staff are very nice and friendly y really appreciate it thank you very much to be so kind and professional More

by Victor.herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Aug 05, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2026

Muy buena atension por parte de las personas que nos atendieron ,quede muy conforme muchas gracias. More

by anisabellabrada57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Hernandez
Report | Print
Jul 31, 2026 -

Group 1 Toyota Southwest Houston responded

Hola, nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Por favor, no dude en contactarnos si hay algo más que podamos hacer por usted.

July 25, 2026

Overall vibe: Clean and professional. Fair pricing: Clear costs with no hidden fees or surprise charges. Wait area and restroom: Clean. Nice seating, free Wi-Fi, and coffee/chocolate d More

by Christine Huynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Qui
Report | Print
Jul 28, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Christine, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2026

They chip the one wheel they had to remove. Let’s see how they take care of this. More

by planes.kite-9r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
Report | Print
Jul 28, 2026 -

Group 1 Toyota Southwest Houston responded

Planes.kite-9r, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Houston. I am truly sorry and would like to know more of what transpired that day. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

July 18, 2026

Many thanks go to Jean, our service advisor. The Avalon is working much better: hugging the road, stable when turning, slowing down and speeding up. I feel safer and more confident while drivin More

by carolfontenot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Ze…
Report | Print
Jul 20, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2026

The Way. They’re welcome us and the faster. They can work in on the cars and explain the information. More

by Pese salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yes great Services
Report | Print
Jul 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

1
2
...
159