Group 1 Toyota Southwest Houston

Awesome dealership. I’ve been a customer for new car sales and service for 20+ years. When you walk in the door there is someone greeting you and asking if you need assi I’ve been a customer for new car sales and service for 20+ years. When you walk in the door there is someone greeting you and asking if you need assistance. Thank you John Scott for your knowledge and expertise. More

Initially we didn't hesitate to give them a positive review when we bought a new Toyota Tacoma. We stand by our review of the salesman, Jonathan Novoa. The problem started when this brand new vehicle wa review when we bought a new Toyota Tacoma. We stand by our review of the salesman, Jonathan Novoa. The problem started when this brand new vehicle was poor alignment. We took it back right away and had to leave it over the weekend - no ride was offered nor any Uber service. Upon picking up the vehicle, the steering wheel was Still off and the alignment! My son had to, lack of better words, repeatedly request them to drive with him to show him what was wrong with it. He did and it turned out they had to do another alignment to finally fix it. That's about a week of back and forth and we were not compensated in any way. We asked for compensation in any form, and they said, no we can't do that, i.e., accessories - that would be fair in our opinion, but they said no. All this was with a Brian Luviano - this man said to me "oh yea we should have given you a rental, but sorry we didn't." That proves there is compensation involved. Nevertheless, having to deal with this issue over a week. He spoke in a way to convey to me, 'yea it sucks you had to go back and forth and we should have compensated you via this or that, but oh well sorry, that sucks but we cannot do anything else's - this man should not be in management and customer service. He came across ingenuine having a condescending attitude. Furthermore, on the first service attempt, we had requested a full rotation and balance as we were really surprised the alignment being off - they told us via message that they did - however, it's still vibrating and it's not on the the service records - so it wasn't done at all in our opinion. Mr. Brain, in my opinion tried to Con my 22 year old son over the phone, saying "if we do the rotation and balance will that be compensation for you" I am shocked at the level of lowness from you Mr. Brian - you know dang well rotation and balance is Under warranty, not to mention you all didn't do it at all in the first place! So tell us how the heck is that compensation? And you were asking my son that? I'm glad I caught it. And it will be reported further. The lack of understanding is beyond anything I've encountered from a professional business. We'll be watching this vehicle very closely and pursue the complaint further, to the directors, and Toyota. END. More

The dealership is very good. Your employees are helpful and courteous. Your recent renovation has really improved the property. Your employees are helpful and courteous. Your recent renovation has really improved the property. More

Professional and courteous staff, fantastic waiting room with great free coffee and televisions and comfortable chairs. with great free coffee and televisions and comfortable chairs. More

I am extremely disappointed with the service. Whether I have an appointment or walk in, it takes 1.5 to 2 hours just for an oil change and tire rotation. I have complained about this issue before Whether I have an appointment or walk in, it takes 1.5 to 2 hours just for an oil change and tire rotation. I have complained about this issue before, but nothing has improved. Routine maintenance and technical repairs are two different services and should be handled separately. Please improve your scheduling and service process to reduce unnecessary waiting times and fix this ongoing problem. More

Me atendieron muy bien y fueron muy claros, me explicaron perfecto y encontré lo que necesitaba perfecto y encontré lo que necesitaba More