Group 1 Toyota Southwest Houston

George, the service advisor was very personable. Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable Explain everything to me… wait time and service was OK….. for all that I had done it was reasonable More

Obi did a wonderful job. Appreciate the staff and the coordination to get the same done. Appreciate the staff and the coordination to get the same done. More

Amazing service from Kevin Ramos Cruz and his management. Thanks for your help! 10/10. Thanks for your help! 10/10. More

The huge purchase for me was the best experience I have ever had at a dealership. From the friendly greeting at the door, to T.J. leading and walking me through the process with his partners, to the si ever had at a dealership. From the friendly greeting at the door, to T.J. leading and walking me through the process with his partners, to the signing of the paperwork. The day for my family and me was so special, as the situation which brought me in was very difficult. We all left happy and I love me car! Thank you! More

Since the long, lengthy construction it is very nice and comfortable waiting area, and inviting. comfortable waiting area, and inviting. More

Always gives great customer service. I've bought 3 cars from this location and haven't been disappointed. I've bought 3 cars from this location and haven't been disappointed. More

Great service. Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not to Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not too far away More

Be careful purchasing from them if you don’t drive the car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealers car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealership “ to inform me of any and all issues with the car before purchase. Needless to say they only disclosed one of 6 things wrong with the car. One being a major mechanical issue which I was advised to not drive the car unt it was fixed. Of course my communications to this point were ignored. Go figure. Surprise surprise. Any car you would buy from them used. Don’t take their word for anything. Demand it’s taken to an independent garage for full work up cuz they will hide things from you if they can. Not cool. Not cool at all. More

The guy giving out numbers at the service area was terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a m terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a minute. However Mr. Gus was wonderful, explained everything clearly. Showed me the estimates and confirmed all the services I wanted. Pleasure to always work with him. More