Group 1 Toyota Southwest Houston

The Way. They’re welcome us and the faster. They can work in on the cars and explain the information. They’re welcome us and the faster. They can work in on the cars and explain the information. More

Just for oil change they took 5 valuable hours, inspection report came after 3 hrs, so waiting such long, not interested to do any additional recommended services. inspection report came after 3 hrs, so waiting such long, not interested to do any additional recommended services. More

This is the second time I tried the service, and it has been a no to go. I will not go back. The wait to drop off and pick up is ridiculous,, you receive a text message that your vehicle is ready to pick u been a no to go. I will not go back. The wait to drop off and pick up is ridiculous,, you receive a text message that your vehicle is ready to pick up you go and pay for service and you have to wait for them to bring your car to you ,, and they forget your even there waiting !!! I will go back to Keating More

Great place. Had my first service today..it went smoothly. Love how their system is set up. Were kept informed though our phones of the progress of the work Had my first service today..it went smoothly. Love how their system is set up. Were kept informed though our phones of the progress of the work More

I had been waiting to oil change very long time, more than 3 hours and half than 3 hours and half More

Ghetto service department! Millions of dollars spent on a physical remodel that resulted in new tile on the floor and multiple waiting areas, but horrible service and a less th Millions of dollars spent on a physical remodel that resulted in new tile on the floor and multiple waiting areas, but horrible service and a less than enjoyable experience. An appointment for a simple service that was promised to be completed within 90 minutes of my appointment time…actually took 120 minutes before the car is even looked at. The inside of the facility is chaotic with overhead music, multiple tv stations with volume up and many customers using speaker phones to watch videos and have calls. The service advisors playing on their phones and not responding to texts sent through the method they requested, and a service manager that just apologizes, but does nothing to resolve the service issues. No focus on customer service or experience. More

Tech Left element kit oil in my car unsure if my oil was changed properly changed properly More

Both the sales rep, CJ Nwabuko, and the finance Mgr, Giorgis Andreakos, were exceptional. Great experience with this dealership. Giorgis Andreakos, were exceptional. Great experience with this dealership. More

My sales agent Bob Mejia was excellent, great attitude, great communication, awesome in professionalism. My experience with Bob, Julia and Michael were all with much excitement and was handled very well. great communication, awesome in professionalism. My experience with Bob, Julia and Michael were all with much excitement and was handled very well. Thank you! More

Great service from Aymn and Miguel for great experience, i highly recommend this dealership for future purchase. i highly recommend this dealership for future purchase. More