Group 1 Toyota Southwest Houston

Easy no hassle great deal on a new Camry Had the pleasure of working with Salim Adil at sterling McCall Toyota. He was pleasant, patient and very attentive to our needs. No pressure sales tha Had the pleasure of working with Salim Adil at sterling McCall Toyota. He was pleasant, patient and very attentive to our needs. No pressure sales that made the entire process pleasant and straightforward. We ended up getting a new 2017 XLE Camry for less than the same 2016 Camry at other dealerships! Highly highly recommend him! More

Bought it for the right price. My wife and I recently went to Sterling Mccall Toyota and bought a 2016 RAV 4. Our salesmen was Syed Madni, He did a good job describing all the optio My wife and I recently went to Sterling Mccall Toyota and bought a 2016 RAV 4. Our salesmen was Syed Madni, He did a good job describing all the options about the SUV to us. We got the vehicle that we wanted and the price was right. Syed was friendly and was willing to work with us, to knock the price down and get added option (leather. extended warranty, etc). We do not live in Houston, but would come back to the dealership to buy again. More

Bad customer service Art, the service general manager refused to do my oil change even though I was there before the cut off time of 4 pm. When I said I will complain , Art, the service general manager refused to do my oil change even though I was there before the cut off time of 4 pm. When I said I will complain , he said go ahead I will receive the complaints any way. Toyota and owner take notice. You are receiving the complaint too . More

Mr. Syed Madni was extremely helpful! I am very satisfied with my service at this dealership. We had went to Honda dealership and did not have quiet a good experience. The salesman we talk I am very satisfied with my service at this dealership. We had went to Honda dealership and did not have quiet a good experience. The salesman we talked to was very very new. He ended up getting help from another salesman to get information and do things on the computer but he was only 3 months into the job as well. They were both very nice but could not answer simple questions and took forever. Anyhow, when we got to Sterling McCall Toyota, Mr. Syed Madni was very attentive. He was very straightforward. All the questions we asked he answered clearly and in depth to our understanding. We told him what price range I was looking for my lease payment and what car I was interested in. He really worked out the price and the car that I was wanting. He tried very hard to please us and we are supremely pleased. He worked hard in finding the perfect car for me. Last but not least, it did not end there. Last salesman in my previous car also from the same dealership was not helpful at all. Come to find out, he had definitely overcharged us as well. Mr. Madni till the very last minute of closing the deal and giving me the keys did not just stop there. He went to the car and helped me pair my cellphone to the car through bluetooth. I told him I already knew how to but he insisted on helping me and said "It is fine if you know how but it is my duty to make sure it works and you leave satisfied". I really appreciated that and showed that he wasn't just trying to sell the car but create a relationship. It all worked out because he ended up showing me more cool features that I was not aware of. The previous car had the same features but I was not even aware due to lack of interest from previous salesman (shaking my head). Even the finance manager upstairs by the name Thanh Nguyen was so helpful. He explained to me in detail the Gap Insurance and the DentGaurd information. I was not quiet getting the idea of what the Gap Insurance was but he did not mind repeating the information to me until I got it. Very helpful team. Very satisfied. More

great place I wanted to buy a car with low mileage. I asked Mr. Syed Madni and told him my budget. He explained me the benefits and warranties of a new car for f I wanted to buy a car with low mileage. I asked Mr. Syed Madni and told him my budget. He explained me the benefits and warranties of a new car for first owner, matched a good brand ,LE, for my budget and provided me the financing info which made it easy for me to make a decision. More

Excellent experience Quick, excellent and non nonsense sales. Honest and to the point. Financing was smooth and streamlined. Good options for post sales given. Very happy Quick, excellent and non nonsense sales. Honest and to the point. Financing was smooth and streamlined. Good options for post sales given. Very happy with the service. More

Super From start to finish the service was super from the salesman Syed to Financial manager James Lu. Syed, was friendly, greeted us with a great attitude, From start to finish the service was super from the salesman Syed to Financial manager James Lu. Syed, was friendly, greeted us with a great attitude, very knowledgeable, accommodating. A very satisfying experience! More

We purchased a vehicle at the first visit - Great Experience We just went to see a Toyota SUV and it was not what we were looking for ; however, after understanding what we are looking for, our salesman, Syed Ma We just went to see a Toyota SUV and it was not what we were looking for ; however, after understanding what we are looking for, our salesman, Syed Madni went out and came back after few minutes to tell us that he has just the right vehicle which has everything we are looking for and more. Sayed is awesome. We ended up purchasing that vehicle on that very same day... which was actually not planned. We think that we got a good deal and the vehicle with everything we expected to have. More

Bought new Corolla "Syed and Shahid are awesome" They are very respect full and good thing is they are listening to customer and putting their efforts to resolve ASAP "Syed and Shahid are awesome" They are very respect full and good thing is they are listening to customer and putting their efforts to resolve ASAP. I would like recommend every one to first talk to them. Employees dealt with: Mr Syed and Mr Shahid. More

Horrible Customer Service and Sales Tactics I went to the dealership to test drive a car on or about 3/26/16. We were unable to reach a deal, so I left the dealership. After I left, the dealer c I went to the dealership to test drive a car on or about 3/26/16. We were unable to reach a deal, so I left the dealership. After I left, the dealer called me daily promising a "good deal". I had already stated my budget when I arrived. I was called in on or about March 25, 2016 to come and buy my car. After 4 hours, I was informed that the check system was down and that I would have to come back and re-do everything. The next day, there was an error with my check. I was told that I would be given my new car and they would hold my trade in. On 3-30-16, I signed for my new car. The deal doubled my requested budget and added $700 to my down payment of $3,000 making my monthly $1,100 and some change. The entire time, I stated how uncomfortable with this deal I was. I was told by my salesman John Scott and family member friend ex salesman David Ross, how I could trade in or refinance in a year and not to worry. I signed for the car on 3-30-16. I visited Sterling McCall in person and called on March 30, 2016 and March 31, 2016, to cancel the sales contract on the Lexus RX350 that was made on 3/31/16. Ii also requested that the 2010 Nissan Maxima that I used as a trade-in be returned to me. Each time, Finance Manager Dennis informed me that he would be unable to return the vehicle because Toyota Financial now owned the Lexus. Dennis stated that the "legal document was binding". Dennis also stated that the 2010 Nissan Maxima had already been sold. When asked about sale details, he was unable to provide any. As of April 8, 2016, Sterling McCall was showing the 2010 Nissan Maxima as available for purchase for $11,993 online. On April 9, 2016, Ferris Khalil, a Sterling McCall representative, after conducting research, confirmed that the 2010 Nissan Maxima was in fact available for purchase and not pending any sale. A review of the Installment Sales Contract revealed that I actually signed an agreement selling a 2010 Nissan Maxima, VIN # 1N4AA5AP5AC843223. This resulted in a negative equity amount of $5,299.99 which was included in the financing for the 2015 Lexus RX350. On April 13, 2016, a vehicle history report revealed that VIN # 1N4AA5AP5AC843223 in fact belongs to another Nissan Maxima with a title in New Jersey and a current lien from Wells Fargo Dealer Services. This VIN # is not the correct VIN for the vehicle Anthony Nwajei owned. Therefore Anthony Nwajei never signed any legal documents transferring ownership to Sterling McCall Lexus for the 2010 Nissan Maxima that I owned. Thus, Sterling McCall does not have a clean title for my 2010 Nissan Maxima. On April 14, 2016 I had my attorney send a demand letter to the dealership specifically to Jerry Busy addressing my concerns. He never responded back, but he did contact my father in law David Ross who then called my wife and I along with his daughter saying if I didn't drop this that he would not be able to get him job back. I think these practices are extremely deceptive and outright wrong. More