Group 1 Toyota Southwest Houston

I intended to purchase a 2024 Toyota RAV4 XLE and believed I had a finalized deal with Sterling McCall Toyota. I initially worked with Anthony, who did a decent job explaining their sales process, an believed I had a finalized deal with Sterling McCall Toyota. I initially worked with Anthony, who did a decent job explaining their sales process, and we agreed on a price. I was even told that the dealership was “not making any money” because I was paying cash—an explanation that now feels intentionally misleading. Anthony personally called to confirm that the vehicle would be ready for pickup at 10:00 AM. Based on that confirmation, I obtained a cashier’s check for the full amount and returned to the dealership expecting to complete the transaction. Instead, I was met by Mauricio, who informed me that they did not have a license plate for the vehicle. He then consulted Thai Pham, who claimed to be a sales manager and suggested that I leave my cashier’s check and return the next day. At that point, I had already noticed several inconsistencies and questionable statements, which I regret ignoring. In hindsight, it’s clear that when a business is dishonest about small things, it cannot be trusted with big ones. I then spoke directly with Thai Pham, who assured me that I could take the car since I was paying in full. He also told me that they were not losing money on this deal. Now, why would a dealership sell a car and lose money? Another lie! I got into the vehicle, only to have Anthony run after me saying he could get a temporary plate in 10 minutes. After waiting 20 minutes, I was asked to wait another 10 minutes. Shortly after, Kennedy joined Anthony and told me they were suddenly unable to issue a plate because they had already been to the DMV three times that day—yet another excuse that directly contradicted earlier statements. This pattern of delays, conflicting information, and pressure to leave my cashier’s check behind made the situation unacceptable. It became clear that these were deliberate stalling tactics rather than honest mistakes. What stood out most was not just poor communication, but a pattern of dishonesty, particularly from management. I ultimately walked away from the deal because I could no longer trust the dealership. I strongly caution others to think twice before doing business with Sterling McCall Toyota. My experience suggests a lack of transparency, professionalism, and integrity. I hope no one else has to go through the frustration and disappointment that I did. Please be careful—and based on my experience, do not buy a car from this dealership. More

Working hard probaly not in best conditions, to satisfy customers in spite of long time construction going on. customers in spite of long time construction going on. More

Hello, I was informed that my vehicle’s wheel lock set is damaged. I want to note that all wheel-related services on my vehicle have only been performed at Toyota dealerships. Since no other shop has w is damaged. I want to note that all wheel-related services on my vehicle have only been performed at Toyota dealerships. Since no other shop has worked on the wheels, I’m concerned this may have occurred during a previous Toyota service. I would appreciate having this reviewed and inspected, and I’m requesting assistance with repair or replacement as a goodwill adjustment. Please let me know the next steps. Thank you for your help. Best regards, Eshetu More

Service rep was very dismissive,”wait over there for me”’ almost to the point of misogynistic. After clearing the cashier waited 25 minutes for the car to be pulled up to waiting area. When car was brought almost to the point of misogynistic. After clearing the cashier waited 25 minutes for the car to be pulled up to waiting area. When car was brought out all the settings had been changed! And finally, what’s the point of an appointment, you are just in a queue! More

This is my second time purchaseing a car from this dealership. The staff is outstanding. I was very impressed with my agent's no rush, no pressure attitude and his excellent customer service. They wer dealership. The staff is outstanding. I was very impressed with my agent's no rush, no pressure attitude and his excellent customer service. They were also very hospitable and welcoming. More

They kept me in the loop with what was happening with my vehicle and stayed on schedule. vehicle and stayed on schedule. More

PROMPT SERVICE. COURTEOUS STAFF. Less waiting compared to the previous visit. A little crowded. Needs bigger waiting area. COURTEOUS STAFF. Less waiting compared to the previous visit. A little crowded. Needs bigger waiting area. More

It looks and feels like everything is good. Rey Qui was very proficient in letting me know how long things might take and was always very helpful. Rey Qui was very proficient in letting me know how long things might take and was always very helpful. More

Thank You Mr David. Thank Sterling Toyota Services for a good check up and maitenant my car. Thank Sterling Toyota Services for a good check up and maitenant my car. More

The advisor is amazing and courteous. She was so detail in explaing the findinds and what to do She was so detail in explaing the findinds and what to do More