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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,545 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,545 reviews

December 17, 2025

My technician, Brayan, is incredibly friendly and genuine. He took the time to thoroughly explain some things about my car. More

by jordanleewilliams96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayan
Dec 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2025

John Carlos is the best! Really sweet dude and was awesome to work with. Made the whole process super easy. More

by Larissa F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlos
Dec 20, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 16, 2025

Great mechanic and great costumer they help me out a lot service will definitely come back More

by Josezaldana71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos and his mechanic are the best team
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 13, 2025

It is great place especially Hanna ur from office representative Or oil changes and repair of my vehicle she is there to help me and adjust my valid requirements With best regards Eric kamr More

by erickamran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Duran with workshop manger
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

December 12, 2025

You are Stealing by trick! Misled customer to pay for a huge labor amount! Very dishonest spanich people including service manager. I will never repair my vehicle here! More

by aderonke_ogunbayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hello Aderonke-ogunbayo, My name is Paul Krenzer, I am the Aftersales Director at Sterling McCall Toyota. I would like the opportunity to address your concerns at your latest visit. I am unable to find you in our system. Please reach out to me directly at 713-270-3708 Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com

December 12, 2025

Ernest Umana has been a pleasure to work with in the servicing of both my Toyotas. More

by Art
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Umana
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2025

Very Professional & Polite. Job was done very fast . The review of the things needed to be worked on was easy to understand and explained very clearly. More

by arniexavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xian Wang
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 11, 2025

No pressure on the sale. Transparent conversations and courteous staff made it a great experience More

by donnabee1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amyn
Dec 19, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 11, 2025

We were very satisfied with the inspection on our 4Runner. Great communication and customer service. Smooth transaction and handling of repairs. Keep it up team! More

by kathi.schubert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey
Dec 12, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2025

Had an appointment and still took 3. 5 hours for an oil change. Didn’t check the pressure on the tires and didn’t add air. Waited 20 minutes for my truck to even be dropped off to me aft More

by Richgat23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean
Dec 12, 2025 -

Group 1 Toyota Southwest Houston responded

Richgat23, My name is Art Whatley and I am the Service Director with Sterling McCall Toyota. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924& is my direct line. Regards, Art Whatley Service Director

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