Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,439 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,439 reviews

February 14, 2026

Good service, really professional, and respectful customer service by the best advisor Ruben quintanilla I recommend. More

by apilado_bodegas_7d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben quintanilla
Report | Print
Feb 15, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 12, 2026

My salesperson was Denzell. Words cannot describe how grateful I am for his kind service. More

by elise_cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzell
Report | Print
Feb 14, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

February 11, 2026

This was the first maintenance call Very slow service it took 3 hours for tire rotation More

by abidchangazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employees
Report | Print
Feb 14, 2026 -

Group 1 Toyota Southwest Houston responded

abidchangazi, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Houston. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

February 07, 2026

Ernest is a nice gentlemen. Very helpful his supervisor Guillermo not so much . If I’m telling you Ernest told me this don’t insinuate I’m lying. But Kudos to Ernest sorry for c More

by Fd.00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Two different men approached me when I dropped it off the were both clueless but Ernest took control and handled it for me
Report | Print
Feb 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

Feb 11, 2026 -

Fd.00 responded

I definitely want ever one to know Ernest is a good guy he tries to do his part

February 07, 2026

Awesome Svc from Mr. Casas, does what he says he will do. Definitely a good guy to be dealing with when I go in for Svc. More

by jcar2328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casas
Report | Print
Feb 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

February 07, 2026

Issues / recommendations of my car Well explained, comfortable waiting room, And No body rush me More

by oscar375000
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Ayala
Report | Print
Feb 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 06, 2026

Muy buena atención y muchos autos para diferentes opciones, buen trato, amabilidad y muy buena ubicación More

by Yovani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BK
Report | Print
Feb 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hola, gracias; ¡agradecemos sus comentarios! Si tienen alguna otra pregunta, no duden en contactarnos.

February 06, 2026

I really love the atmosphere at this dealership. The service group are amazing. A special shout out to Oscar Casas. More

by becker4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas
Report | Print
Feb 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2026

Very concerned about getting your vehicle ready for the highway safety and reliable kind staff More

by jackieray50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pius
Report | Print
Feb 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2026

It's the best dealer there is very professional, I always deal with Rey, he's very knowledgeable and friendly keep up the good work thank you More

by abregoantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey and Tony
Report | Print
Feb 08, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
3
...
144