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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,465 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,465 reviews

March 10, 2026

They informed me what needed to be each time offered me a way to pay less over the next theee visit. More

by rogerdw49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Mar 12, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2026

Staff was Very professional location was very clean. The provided real time updates. Highly recommend More

by Julio.Cerda31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Carlos
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Mar 11, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

March 07, 2026

Guz help me a lot with everything he’s so helpful in every question I had and he’s such a nice person More

by YeysiT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guz, Bauer
Report | Print
Mar 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2026

The staff here are very enthusiastic and helpful to customers. I had a wonderful experience here. More

by BinhPhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey Lindquist
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Mar 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 07, 2026

Excellent service everything was as smooth and professional the advisor he gave me all the information about my vehicle thanks so much More

by Oscar f maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rabee komeizi
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Mar 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 07, 2026

Compared to other dealerships, this one is extremely slow. I’ve been to other local toyotas and they get a service done in under an hour. This one.. prepare to be there all day. More

by aderayojimba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Mar 09, 2026 -

Group 1 Toyota Southwest Houston responded

aderayojimba, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Freeway. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our system so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 06, 2026

Process was easy and convenient. Very well mannered staff . Quick check in and comfortable waiting area. More

by andyahmed33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Mar 09, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

March 04, 2026

It was good nice clean waiting room coffee waterside anything you need they would ask you More

by Hardtimes1495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Mar 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, thank you so much for your feedback! We hope you have a great day!

March 04, 2026

Well organized, polite and customer service is clearly a priority in what they do. Glad we chose them. More

by tcdaly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Mar 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 03, 2026

Went for servicing. Waited more than four hours. No communication. Key holder broken. Horrible experience. More

by ngozibailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Duraso
Report | Print
Mar 07, 2026 -

Group 1 Toyota Southwest Houston responded

ngozbailey,   My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Freeway. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our system so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line.     Regards,   Art Whatley Service Director

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