Group 1 Toyota Southwest Houston

The customer service was really good. Both the sales team and financial team were very professional and willing to work with me. Both the sales team and financial team were very professional and willing to work with me. More

Always a great place to be. Ernest Umana is my to go guy. He is a fantastic person when it comes to customer satisfaction. 👍 Ernest Umana is my to go guy. He is a fantastic person when it comes to customer satisfaction. 👍 More

All the staff were very professional and friendly. Congratulations! Highly recommended. Very good prices on their cars. Congratulations! Highly recommended. Very good prices on their cars. More

I was told the Alignment has 1 year warranty so today the agent refused to look at it and said we are busy so they even put regular oil instead of fully synthetic. agent refused to look at it and said we are busy so they even put regular oil instead of fully synthetic. More

The environment was very receptive from the outside to the welcoming inside. The salesperson came to us and the conversation took place in a very good way. I also liked the cappuccino. the welcoming inside. The salesperson came to us and the conversation took place in a very good way. I also liked the cappuccino. More

Dealership had nice waiting room. Beverage available. Floor plan a little confusing since new construction. Beverage available. Floor plan a little confusing since new construction. More

Wonderfull service with good customer service. Thank you very much customer service.you great people. Thank you very much customer service.you great people. More

I’m here right now. I had a 10.40 am service appointment. They recently did some renovations and now they have no sign showing service department. The door is closed and I had a 10.40 am service appointment. They recently did some renovations and now they have no sign showing service department. The door is closed and I had to drive around few times and ask several people and they all say it’s on the other side. Finally I had to park and go inside. No greeting no nothing from anyone. Was able to find my service person and he was on the phone and was not pleased. I explained to him how hard it is to find the service department since they have no sign and my car is out side. He told me you have to bring it inside even though it is in the parking lot. I drove the car inside as he said and had to move the car few times and some one will come and say he is on the phone and he will be there. Finally after 40 minutes at 11.08 he came. They don’t even do car wash. Horrible customer service no one knows how to smile or as how can I help if they see you looking around. The coffee machine is not working properly either. I was trying to make an appointment at the Rosenberg and by mistake took the appointment here. Will not be coming back More

Jean was very helpful. He went above and beyond to ensure my visit was smooth and stress free. He went above and beyond to ensure my visit was smooth and stress free. More

Once again, Mr. Nelson did not disappoint. He is always attentive and takes the time to ask what’s going on with your car. I truly appreciate them squeezing me in on Nelson did not disappoint. He is always attentive and takes the time to ask what’s going on with your car. I truly appreciate them squeezing me in on a Saturday for a last-minute appointment. The team consistently does a great job, and I’m always satisfied with the service. More