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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.1
1,688 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,688 reviews

October 16, 2026

I love how they attend to me, l really enjoy their services, the first time I get there I was given a vehicle although the vehicle was a little bigger and expensive than our budget but they were willi More

by deborahfasola446
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzel
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Oct 17, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2026

take so long for tire rotation and oil change 3 hours but only tire rotation More

by brandonnguyen_4790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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Oct 17, 2026 -

Group 1 Toyota Southwest Houston responded

brandonnguyen_4790, My name is Art Whatley, and I am the Service Director with Group 1 Toyota Southwest Houston. I am truly sorry and would like to know more of what transpired that day. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Group 1 Toyota Southwest Houston (713) 270-3900 awhatley@group1auto.com

October 15, 2026

My advisor was very kind to take into account how little I actually drive in advising me which repairs truly needed to be performed today. He made another appointment for me to check back in a few months t More

by gsims1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carlo
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Oct 16, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2026

My Brother (Sterling McCall Started or founded this Toyota Dealership I his Sister, hade a great experience today . Thanks for Doing a Great Job More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every one
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Oct 16, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2026

They were amazing. They did everything to help me. I totally will recommend this dealership to my friends n family. More

by jorgehernandez0692
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Hernandez
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Oct 16, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!

October 13, 2026

Fenomenal service, they treat me like a king. Thank you for everything. And Ernest is always amazing More

by Slysecundino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
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Oct 16, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with Ernest! We look forward to your next visit! Take care!

October 11, 2026

I was 10 min early to my appointment and no one was there to check me in plus waited over 2 hours for an oil change is ridiculous. More

by Neshia Demerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
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Oct 12, 2026 -

Group 1 Toyota Southwest Houston responded

Neshia Demerson  My name is Paul Krenzer and I am the Aftersales Director at Group 1 Toyota Southwest Houston. I would like to apologize for the excessive time for your oil and filter change. I have located you in our system and would like to gather more information. Please reach out to me directly at 713-270-3708    Regards,   Paul Krenzer Aftersales Director

October 10, 2026

The newly renovated service department is beautiful! Very comfortable and friendly service. Ruben took care of me and he was excellent. Mrs. Kathy Marsh was very kind and welcoming. More

by Alolium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben and Kathy
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Oct 12, 2026 -

Group 1 Toyota Southwest Houston responded

Hi Alolium, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

Good time estimation and explain service details. Waiting area is very clean and free coffee, etc. More

by leelitehhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forget
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Oct 12, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2026

Muy buena atencion de parte de la persona que me recibio el vehiculo, nombre Maria More

by pastorabdala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Print
Oct 12, 2026 -

Group 1 Toyota Southwest Houston responded

Hola, nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Por favor, avísenos si hay algo más que podamos hacer por usted; ¡estaremos encantados de ayudarle!

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