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Group 1 Toyota Southwest Houston

Houston, TX

4.2
1,545 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,545 reviews

December 10, 2025

I found what i was looking for and at a price that i was looking for. Thank you! Robeen helped me out a lot and thank you again..... Ill defeanetly go back again when ever im ready for another vehicle.... More

by juanperrett91188
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robeen
Dec 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robeen here at Sterling McCall Toyota! If you have any further questions, please don't hesitate to reach out!

December 10, 2025

All the stuff is always welcoming with a big smile on they face, all kind and thoughtful More

by Yeshum konjo1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Dec 11, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2025

I purchased a 2024 Highlander Platinum. I loved the car and recently sold it. Finance was a nightmare. They sold me glass warranty through Caltex. Finance did not process it right and had t More

by pforline
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance that left the company
Dec 10, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, This is Annie Dehoyos, Finance Director. I’m sorry for the issues you experienced. I’d like to review your file and help resolve this. Please contact me at 713-270-3738.

December 06, 2025

Inspection time is really getting better and better, there was a small delay for picking up my car, but in general, good service More

by pmackay77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean
Dec 08, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2025

Jose Portillo took very much care of me. He was very kind and professional and I will starting now always come back to specifically request him as my service advisor. Made everything smooth More

by Wahid
Recommend Dealer
Yes
Employees Worked With
Jose Portillo
Dec 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2025

Very welcoming and they will find a lender or bank to finance your with the highest car payment. Being honest! But they were able to without a co signer, so it was a plus for me. NEVER THOUGHT I’D BE I More

by Texastulips1144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica in finance, i forgot my salesman
Dec 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2025

Professional, courteous and efficient. Rey had always provided great customer service. Kathy, the concierge was pleasant and helpful with information. More

by ron_alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey, Kathy
Dec 07, 2025 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We do hope we can be of assistance in the future. Take care!

December 04, 2025

I bought a new car here in 2017 and have getting routine maintenance here ever since.. All service is very good and some helpers are WAY above average: Service assistant:ERNEST UMANA; VIP Concierge: KATHIE More

by dechantms@
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERNEST UMANA; KATHIE MARSH
Dec 05, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2025

Easy and smooth transaction all round. Salesman Matthew Blackwell was very engaged and walked me through everything and was very patient and helpful. Finance officer was also quick and eas More

by Anthony.jeanneret81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Blackwell
Dec 03, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2025

Great service and good customer service. No waiting line at the dealership due construction. Thanks. More

by caexarxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Dec 03, 2025 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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